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Hotel Riu Caribe - All Inclusive

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Riu Caribe - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Aerial view
Lobby
Aerial view
Minibar, in-room safe, blackout curtains, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Spa
  • Breakfast included

Explore the area

Map
Blvd. Kukulcan, Km 5.5, Lote 6-C, Zona Hotelera, Cancun, QROO, 77500
  • Langosta Beach
    ‪5 min walk‬
  • Tortuga Beach
    ‪9 min walk‬
  • Playa Tortugas
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Room, Ocean View (B2C-CA)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (B2C-US)

  • 35 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Double Room, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (U)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Connecting Rooms (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Connecting Rooms (B2C-CA)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms, Oceanfront (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Connecting Rooms, Oceanfront (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (M)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Connecting Rooms (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Connecting Rooms (C)

  • 33 sq m
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Oceanfront (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Oceanfront (C)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms, Oceanfront (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Connecting Rooms, Oceanfront (C)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Oceanfront (L)

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Connecting Rooms, Ocean View (C)

  • 33 sq m
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (RIU Party | C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (RIU Party | C)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Double Room (C)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Room, Ocean View (C)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Oceanfront (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Double Room, Oceanfront (L)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Oceanfront (C)

  • 37 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (RIU Party | B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (RIU Party | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Standard Double Room, Connecting Rooms, Partial Ocean View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms, Oceanfront (L)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (Swim-Up - Adults Only, U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (Swim-Up - Adults Only, U)

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Oceanfront (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Oceanfront (B2C-CA)

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Oceanfront (U)

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Oceanfront (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Oceanfront (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Oceanfront (U)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Oceanfront (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (Riu Party (U))

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (Riu Party (U))

  • 32 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Double Room, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Ocean View (U)

  • 33 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Oceanfront (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Oceanfront (U)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Double Room, Sea View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Sea View (L)

  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Double Room (B2C-CA)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Oceanfront (M)

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Oceanfront (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Oceanfront (B2C-US)

  • Sleeps 4
  • 1 King Bed

View all photos for Double Room (Riu Party, B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (Riu Party, B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Sea View (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Sea View (M)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (Swim-Up - Adults Only, B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (Swim-Up - Adults Only, B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (Riu Party, L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (Riu Party, L)

  • 32 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Double Room, Ocean View (E)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Double Room, Ocean View (E)

  • 32 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Double Room (E)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Double Room (E)

  • 32 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Double Room, Oceanfront (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Oceanfront (M)

  • 32 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (Riu Party (M))

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (Riu Party (M))

  • 32 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Double Room (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Double Room (L)

  • 32 sq m
  • Sleeps 4

Family Suite, 2 Bedrooms (B2C-US)

  • Sleeps 5
  • 1 King Bed

View all photos for Double Room, 2 Bedrooms, Oceanfront (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Oceanfront (B2C-US)

  • Sleeps 4
  • 1 King Bed

View all photos for Double Room, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room Standard

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Junior With Sea View

Bathroom | Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Double Suite Junior With Sea View

  • Sea view
  • Sleeps 2
  • 2 Double Beds

View all photos for Double Room Standard

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard With Sea View

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Junior With Sea View

Bathroom | Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Double Suite Junior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard With Partial Sea View

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room Standard With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Junior With Sea View

Bathroom | Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Double Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room With Sea View

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Luxury With View

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room Luxury With View

  • Sleeps 2
  • 2 Double Beds OR 1 Double Bed and 1 Single Sofa Bed

Suite Junior With Sea View

  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Double Beds

View all photos for Double Room With Sea View

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room With Sea View

  • Sea view
  • Sleeps 2
  • 2 Double Beds OR 1 Single Sofa Bed and 1 Double Bed

View all photos for Double Room Standard With Sea View

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Riu Caribe - All Inclusive

Sea view property with full-service spa, near Tortuga Beach
Catch some rays at the beach or spend the day relaxing at Hotel Riu Caribe - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Hotel Riu Caribe - All Inclusive offers 506 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include facials, body treatments and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of Hotel Riu Caribe - All Inclusive's great beach location. During your stay, you're just a quick walk from Langosta Beach. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 5 restaurants, 2 swim-up bars and a poolside bar
  • Take a swim in the 4 outdoor pools
  • Indulge with manicures and pedicures, facials or body treatments at the spa
  • Services include a free children's club, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a gym, volleyball and sailing
  • Guests have great things to say about the clean guestrooms and the pool
  • Within a 10-minute walk of Langosta Beach and Tortuga Beach
Hotel Riu Caribe - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Hotel Riu Caribe - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary children's club, a children's pool and a health club. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cancun property.

Guests are served a free buffet breakfast daily from 7 AM to 11:30 AM.
Coral – This buffet restaurant serves breakfast, lunch and dinner.
Kulinarium – This theme restaurant only serves dinner. Open daily.
Margarita – This theme restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Shangri-la – This theme restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Pepe's Food – This diner specialises in American cuisine and only serves lunch. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 2 swim-up bars
  • 5 restaurants
  • 8 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Coral
  • Kulinarium
  • Margarita
  • Pepe's Food
  • Shangri-la

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Personal motorised watercraft
  • Sailing
  • Shopping
  • Snorkelling
  • TV in common areas
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool access ramp on site
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Caribe - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Caribe
All Inclusive Riu Caribe
Caribe All Inclusive
Caribe Riu
Riu Caribe
Riu Caribe All Inclusive
Riu Caribe All Inclusive Cancun
Riu Caribe Cancun
Gran Caribe Real Cancun
Grand Caribe Cancun
Grand Caribe Real Cancun
Riu Caribe Cancun Mexico
Riu Caribe Mexico
Riu Caribe Resort Cancun
Riu Caribe All Inclusive All-inclusive property Cancun
Riu Caribe All Inclusive All-inclusive property

Hotel Riu Caribe - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 871 out of 1562 reviews
Rating 8 - Good. 360 out of 1562 reviews
Rating 6 - Okay. 188 out of 1562 reviews
Rating 4 - Poor. 66 out of 1562 reviews
Rating 2 - Terrible. 77 out of 1562 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Israel Ricardo

Stayed 4 nights in Nov 2024

6/10 Okay

Yadira

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Lupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel recien remodelado todo perfecto, nos encanto!!!!
Stayed 3 nights in Dec 2024

4/10 Poor

Gretchen Idamis

Travelled with family
Liked: Amenities
Everything was OK with this hotel. I don’t usually write reviews, but the housekeeping staff was NOT attentive. We stayed from Thursday to Sunday and we never got our room made. They said that we had the DND on the first night, when we did had it but we took it off at 3pm and notify to make the room and nothing. We asked for towels and they never came. We also notify one of the housekeeping staff on Daturday to do our room at 3:30pm and they said that the afternoon staff would the room and ..still NOTHING! The front desk called on the last day for towels, but we were leaving on Sunday so we didn’t really need the towels. The staff is not helpful at all, so if you want a hotel that exceeds your needs and give a really nice service ..this is not the hotel.
Stayed 3 nights in Dec 2024

8/10 Good

Alireza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riu party
Stayed 5 nights in Dec 2024

6/10 Okay

Jane

Liked: Staff & service, property conditions & facilities
Overall the service was good! Room is average
Stayed 7 nights in Dec 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was clean and staff was friendly
Stayed 3 nights in Dec 2024

10/10 Excellent

Vivek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! highly recommend.
Stayed 2 nights in Dec 2024

8/10 Good

Michelle

Stayed 7 nights in Dec 2024

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Kaitlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. Staff was attentive and polite. Wasn’t a fan of the food unfortunately. Many options, but none of it was very good.
Stayed 6 nights in Dec 2024

6/10 Okay

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent restaurant options, staff is friendly. Room service would’ve been nice to have and better options for their snack bar. Overall, not bad for our first time in Cancun.
Stayed 7 nights in Nov 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Anantha Ramakrishna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good option for family and is kid friendly.
Stayed 6 nights in Nov 2024

10/10 Excellent

Daiana Alejandra Gonzalez

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 6 nights in Dec 2024

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property including the beach was beautiful. It definitely felt like paradise. I would stay there again. The staff was great. Although it was December, and a bit windy, the pools could have been slightly heated. Also, the linens on my bed when changed, were sometimes stained. But the room was overall clean.
Stayed 5 nights in Nov 2024

10/10 Excellent

Olena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good! Riu party is amazing!!! Love this place!!!
Stayed 6 nights in Dec 2024

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean, and the RIU staff was helpful and super friendly. Although we did have a couple of issues. One was we were almost an hour late getting into our room, after checking in over a week earlier. Two the food on property was just average, even at the specialty restaurants. Three onsite excursions for the scuba and boat ride fees were increased when the driver arrived at the last minute. I feel the company should be aware if people on their property are un-reputable. Overall I would not stay at this property again.
Stayed 5 nights in Dec 2024

10/10 Excellent

Nereyda Hernandez

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel resort
Stayed 6 nights in Nov 2024

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hy7hth
Stayed 5 nights in Dec 2024

10/10 Excellent

javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service all around, starting with the checkin
Stayed 3 nights in Nov 2024

10/10 Excellent

Dora Maria

Travelled with family
Liked: Amenities
Great place to stay. Beautiful and people are extremely friendly.
Stayed 6 nights in Nov 2024

2/10 Terrible

Mindy

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This is for young adults to party place. There’s no real juice, just syrup and water, no real steak, food and service not up to par here
Stayed 4 nights in Nov 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family met here for a rare family vacation and it was wonderful. Even our picky eaters enjoyed the food well enough. This beach is the nicest one I’ve stayed on in Cancun. The rooms were good but two thoughts about them: don’t stay on the side over the Riu Party unless you don’t mind being awake until 11 on party nights. Also, the double beds are a tight squeeze for even an adult and a child. My four year old fit on the little couch just fine thankfully. Though some in our party put two adults per bed idk. The resort is a short walk to the Ultramar ferry to Isla Mujeres. This resort isn’t as family friendly as some (small kiddie pool, no slides, etc) but it was fine for us since the littles were just so excited to be together on the beach. Everyone on staff was so professional and friendly, it was remarkable. I highly recommend this property.
Stayed 4 nights in Nov 2024

10/10 Excellent

Rocio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the beautiful view from my suite! It had a huge balcony and chairs to sit and have a drink! The room was huge, renovated, and super clean! Staff was very polite, and resort was super clean and modern. I also enjoyed the Riu themed parties! Make sure you join the fun by taking your outfit based on the theme (white party, jungle, pink, etc.) I also loved the Michael Jackson show at Calypso. Not to mention that I attended my cousin's destination wedding during my stay here, and everything was beautiful! I also liked the food variety at the Coral restaurant, as well as the other places available there. To me, this is more of a fun place for adults. Even though I did see some children there and I believe they did have some type of entertainment for them too. Overall, I loved my experience here!
Stayed 4 nights in Nov 2024