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Secrets The Vine Cancun - Adults Only - All Inclusive

5.0 star property
VIP Access

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Secrets The Vine Cancun - Adults Only - All Inclusive

Beach/ocean view
View from room
Front of property
Premium bedding, in-room safe, individually decorated
Premium bedding, in-room safe, individually decorated

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • All-inclusive
  • Pool
  • Spa
  • Gym

Explore the area

Map
Blvd. Kukulcan km. 14.5 Retorno Del Rey, Lot 38 & 38-b, Zona Hotelera, Cancun, QROO, 77500
  • Ballenas Beach
    2 min walk
  • Aquaworld
    12 min walk
  • Kukulcan Plaza Shopping Mall
    17 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Run of the House

Premium bedding, in-room safe, individually decorated

Run of the House

  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Preferred Club Deluxe Ocean View Double

Premium bedding, in-room safe, individually decorated

Preferred Club Deluxe Ocean View Double

  • 44 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

Premium bedding, in-room safe, individually decorated

Deluxe Ocean View Double

  • 44 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean Front

Premium bedding, in-room safe, individually decorated

Preferred Club Master Suite Ocean Front

  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Ocean View King

Premium bedding, in-room safe, individually decorated

Preferred Club Deluxe Ocean View King

  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double

Premium bedding, in-room safe, individually decorated

Deluxe Partial Ocean View Double

  • 44 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean View

Premium bedding, in-room safe, individually decorated

Preferred Club Master Suite Ocean View

  • 123 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Premium bedding, in-room safe, individually decorated

Junior Suite Ocean View King

  • 66 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean View

View from room

Preferred Club Honeymoon Suite Ocean View

  • 72 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean Front

Premium bedding, in-room safe, individually decorated

Master Suite Ocean Front

  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Premium bedding, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

  • 66 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite Ocean Front

Premium bedding, in-room safe, individually decorated

Honeymoon Suite Ocean Front

  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean Front

Premium bedding, in-room safe, individually decorated

Preferred Club Honeymoon Suite Ocean Front

  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean View

Premium bedding, in-room safe, individually decorated

Master Suite Ocean View

  • 123 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, in-room safe, individually decorated

Deluxe Ocean View King

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite Ocean View

View from room

Honeymoon Suite Ocean View

  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King

Premium bedding, in-room safe, individually decorated

Deluxe Partial Ocean View King

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Secrets The Vine Cancun - Adults Only - All Inclusive

Adults-only luxury on the beach
Spend the day catching some rays at the beach, relaxing by one of Secrets The Vine Cancun - Adults Only - All Inclusive's 4 outdoor swimming pools or pampering yourself at the full-service spa.
Secrets The Vine Cancun - Adults Only - All Inclusive offers 497 accommodations with a safe and complimentary dressing gowns. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Cancun property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

4 outdoor swimming pools are on site along with a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 14 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Secrets The Vine Cancun - Adults Only - All Inclusive. During your stay, you'll be connected to the convention centre and just a quick walk from Ballenas Beach. Free WiFi in public areas, free valet parking and 4 outdoor pools are available.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Mexican cuisine and ocean views while dining at Market Cafe
  • Take a swim in the 4 outdoor pools
  • Indulge with massages, manicures and pedicures or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the restaurant and the helpful staff
  • Just a 3-minute drive from La Isla Shopping Mall and a few minutes from Iberostar Cancun Golf Course
  • Local-area shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
Secrets The Vine Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Secrets The Vine Cancun - Adults Only - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a steam room, a fitness centre and a terrace. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 5-star Cancun property is smoke free.

Market Cafe – Overlooking the ocean, this restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Dragons – Overlooking the ocean, this restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Bluewater Grill – This restaurant specialises in Argentinean cuisine and only serves dinner. Open daily.
Nebbiolo – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Olio – Overlooking the ocean, this restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and Ă  la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons
Snorkelling

Land activities

Fitness facilities
Access to 18-hole golf course
Golf open for guests ages 18 years old and older
Golf green fees

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 poolside bars
  • 7 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Dragons
  • Market Cafe
  • Nebbiolo
  • Olio

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 22 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property enforces a strict dress code in the restaurants.

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Weight limit: 22 lb per pet
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Vine
Cancun Vine Secrets
Secrets Cancun
Secrets Cancun All Inclusive
Secrets Cancun Vine
Secrets Vine All Inclusive
Secrets Vine Cancun
Secrets Vine Cancun All Inclusive
Vine Cancun Secrets
Vine Secrets
Secrets Vine
Secrets Vine Cancun All Inclusive All-inclusive property
Secrets Vine All Inclusive All-inclusive property
Secrets Vine Cancun Inclusive
Secrets Vine Cancun All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults Hotel
Secrets Vine Cancun All Inclusive Adults
Secrets Vine All Inclusive Adults
Secrets Vine Cancun All Inclusive Adults Hotel
Hotel Secrets The Vine Cancun - All Inclusive - Adults Only
Secrets The Vine Cancun - All Inclusive - Adults Only Cancun
Secrets The Vine Cancun All Inclusive Adults Only
Secrets The Vine Cancun All Inclusive
Secrets Vine Inclusive Adults

Secrets The Vine Cancun - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1003 out of 1667 reviews" "
Rating 8 - Good. 327 out of 1667 reviews" "
Rating 6 - Okay. 175 out of 1667 reviews" "
Rating 4 - Poor. 81 out of 1667 reviews" "
Rating 2 - Terrible. 81 out of 1667 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

anthony

Stayed 6 nights in Aug 2024

8/10 Good

Sasha

Travelled with partner
Liked: Cleanliness, staff & service
The property grounds are beautiful service is excellent everyone is very nice and helpful Restaurants are very classy and well maintained amazing food The buffet is not the best For breakfast food old and cold The resort is older and definitely need some improvements The lounge chairs around the pools are very old and dirty The plastic cups they use outside for the drink same old and yellow Towels in the rooms are also old and did not feel soft For a 5 star resort definitely should be better Overall was a nice stay and we recommend this resort
Stayed 3 nights in Aug 2024

10/10 Excellent

Marcos, Rosamond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The food was off the charts

Stayed 3 nights in Aug 2024

10/10 Excellent

Claire, Bethesda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Aug 2024

10/10 Excellent

Magelys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, lovely staff and great service.
Stayed 2 nights in Aug 2024

6/10 Okay

John D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some good things and some not so good
After a delayer overnight flight we were both super tired and really wanted to sleep. They said check-in time was at 3pm. I had called 2 days prior and 1 day prior and even checked on Hotels.com to see how many rooms were available with the room I booked cause I knew they would pull this stunt (we were 100% full and they are still cleaning the rooms). Told them I was okay paying extra over the phone they said it was based on availability and I told them there are plenty of the same rooms available with ocean view. So besides that debacle, there is no A/C in the lobby or any of the restaurants, it is so hot and humid. Inside the rooms it is so frigid felt like 60 degrees. Room was very nice, no USB ports near the bed. Loved the food options in the restaurants and the in room dining. The 1st order took over an hour when they said 40 minutes, had to call and tell them we had to go and were in a rush. All in all would love to stay here again, but having a real ocean view not a side ocean view. And hope they can invest in A/C in the lobby, bar area as it is so unpleasant.
Stayed 2 nights in Aug 2024

10/10 Excellent

Luis Henry Lopez

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 3 nights in Aug 2024

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here and it we had a great time.
Stayed 4 nights in Aug 2024

10/10 Excellent

Lindsey

Stayed 9 nights in Jul 2024

10/10 Excellent

Torrian

Travelled with partner
Liked: Amenities, property conditions & facilities
Great property, just needs better entertainment. I would give it a 9 out of 10.
Stayed 3 nights in Aug 2024

10/10 Excellent

Kinyour

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort.
Stayed 3 nights in Aug 2024

6/10 Okay

Francheska

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was well-maintained, with staff working around the clock to make changes and fix issues. However, the lobby had a very unpleasant odor, similar to a sewer, and an excessive amount of fragrances were used to mask it, resulting in a strong, overwhelming combination of smells. The temperature throughout the property, including the rooms, was uncomfortable. There was barely any airflow, and the air conditioning would shut off in the middle of the night. While the rooms were spacious, the lack of fans and minimal AC made the stay less comfortable. I was not a fan of the food and was hoping for more of a cultural experience—unfortunately, you won’t find that here, as the food lacked flavor. We upgraded to the “Preferred” level since the resort offered access to an additional pool and restaurants; we didn’t want to be limited to just the main property. Can you go without upgrading? Yes. We were assigned a butler, Sara, but we only saw her three times, and she was not even available during check-out. When we asked for lunch suggestions, she simply copied and pasted the list of available restaurants. She wasn’t rude but definitely not helpful. On a positive note, the staff around the resort were very friendly and helpful; Lucy, Ruby, and Julio made us feel at home and offered the best hospitality possible. Also, beware of the vacation club. I wasn’t aware that the resort was part of an intense push to sign people up for a vacation club.
Stayed 3 nights in Aug 2024

6/10 Okay

Yunyan

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Aug 2024

8/10 Good

Thilina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, great property and great stay. Friendly and nice staff. Food and drinks are good. Need a bit improvement in entertainment activities.
Stayed 7 nights in Aug 2024

10/10 Excellent

greg, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, I love the fact that it is right on the beach for those breathtaking sunrises every morning. The pools were amazing, and the staff made our stay memorable. I will say that you will need to keep in mind and ask questions about what is included in the all-inclusive and make sure to ask questions. We did get hit with a couple of "upgrades" for our dinning which although the food was delicious it's good to make sure you watch those charges; they can sneak up on you. Other than that we had an amazing vacation and would highly recommend secrets!
Stayed 5 nights in Aug 2024

10/10 Excellent

Sandra

Stayed 4 nights in Aug 2024

10/10 Excellent

JOHN, OKC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible resort! You too will be very satisfied. The staff treat everyone like a VIP. Definitely will be back! Was memorable to watch the sea turtles on the beach at night, both adults and newly hatched babies headed to the water. Again, incredible resort. Thank you, Expedia and Secrets!
Stayed 4 nights in Aug 2024

10/10 Excellent

oscar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best part is adults only no kids running around
Stayed 3 nights in Aug 2024

10/10 Excellent

Armando, Chicago

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was very clean and well designed. Modern as well
Stayed 5 nights in Aug 2024

8/10 Good

Ashley Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was rather warm, needed to be cooler in the common areas and there was an unpleasant aroma in the lobby area near the bathrooms Staff was an amazing tho! So helpful and friendly
Stayed 4 nights in Aug 2024

10/10 Excellent

Francisco, Hazard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! My girlfriend and I stayed at a preferred suite ocean view room and it was great. The service and staff were all nice, probably the best hotel I’ve been too so far in my 28 years of life. We will definitely be back! The only thing I did not like was the laundry part, crazy how expensive it was for about 6 tank tops, 5 underwear, 4 shorts and 1 t shirt was 150.00 USD. But besides that the breakfast, the free poolside drinks, the restaurants in all inclusive stay were fantastic. They even have some shows they do at night. We done the spa once and it felt so good, it was NOT included, we paid around 280$ for two people for about 50 minutes. I definitely recommend the spa at least once to relieve some tension. One last thing, this hotel has about 4 pools, and 1 jacuzzi if I can remember correctly. The 12th floor is more for a relax type of pool. The longer pool was also not crowded that’s right in front of the 12th floor pool below. The other 2 pools with the 1 jacuzzi are more of a party pool, more crowded and always has some type of music playing. So definitely 9.9/10 recommend!!! It would be 10/10 but like I said I did not like the laundry part at all.
Stayed 5 nights in Aug 2024

2/10 Terrible

geordi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
(Secrets The Vine). Resort and room quality: Don’t let the angles and lighting of the online pictures fool you— the resort is outdated and has an oder that lingers throughout the entire resort but is most prominent in the lobby, hallways, and rooms. The air condition must be non existent since the resort is ALWAYS hot which is not very comforting for guest that are relaxing inside to escape the heat, coming back into the resort from laying poolside or returning from outside excursions. As much as we pay the air needs to be cooler. The biggest issues with the room is that we paid for a junior suite that was suppose to have an ocean view —we were place in a room where we had a direct view of the 12th floor outside lounge and restaurant and we could hear people eating and utensils hitting against plates all day/night. Requested a new room and after getting to the new room never received cleaning or mini bar refreshment until we called and asked. Do better Secrets. 2. Service and Staff- For most of our time we felt brushed off by the staff. We understand that you interface with a lot of guests rotating in and out but also understand that 
IT IS YOUR JOB to provide quality customer service to all guest not just when you feel like it. Stop saying “my pleasure” if you don’t really mean it. Specifically, the front desk, concierge, restaurant staff who all wear white shirts & brown pants have really bad attitudes and come across sarcastic.
Stayed 10 nights in Aug 2024

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff members are very friendly they make sure you are enjoying your stay at all times Rooms are very clean and the pools and beach areas are clean as well. Food can improve especially the Italian restaurant and Buffe but overall a beutifull resort in the Cancun Hotel Zone
Stayed 4 nights in Aug 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Stephanie

Stayed 5 nights in May 2024