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The Pyramid Cancun By Oasis - All Inclusive

4.0 star property

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Photo gallery for The Pyramid Cancun By Oasis - All Inclusive

Exterior
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Exterior
View from room
Building design

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Room service
  • Spa
  • Air conditioning

Explore the area

Map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    ‪10 min walk‬
  • Aquaworld
    ‪10 min walk‬
  • Delfines Beach
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬

Room options

View all photos for Suite Pyramid Master

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite Pyramid Master

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Pyramid Junior

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite Pyramid Junior

  • Sleeps 2
  • 1 King Bed

View all photos for Pyramid Standard

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Standard

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Pyramid Ocean Front

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Ocean Front

  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Sian Kaan Standard

Free minibar, in-room safe, blackout curtains, iron/ironing board

Sian Kaan Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Sian Kaan Master Suite

Free minibar, in-room safe, blackout curtains, iron/ironing board

Sian Kaan Master Suite

  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool

Grand Oasis Cancun - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Parking included
3.0 out of 5, (1540)
The price is €277
for 1 room
includes taxes & fees
30 Mar - 31 Mar
Grand Oasis Cancun - All Inclusive

About this property

The Pyramid Cancun By Oasis - All Inclusive

Family fun on the beach, with outdoor pool, near Delfines Beach
Catch some rays at the beach or spend the day relaxing at The Pyramid Cancun By Oasis - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 13 restaurants. Housekeeping is available on request.
The Pyramid Cancun By Oasis - All Inclusive offers 320 accommodations with iPod docking stations and free minibar items. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower, bathrobes and hairdryers. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

During your stay at The Pyramid Cancun By Oasis - All Inclusive, you're just a quick walk from Iberostar Cancun Golf Course. Free WiFi in public areas, free self-parking and 13 restaurants are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy Mexican cuisine at Benazuza Adults Only, one of the property's 13 restaurants and 13 bars/lounges
  • Take a swim in the outdoor pool
  • Indulge with facials, aromatherapy or hot stone massages at Sensoria Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • 10 minutes by foot from Iberostar Cancun Golf Course and a 5-minute drive from La Isla Shopping Mall
Some rates at The Pyramid Cancun By Oasis - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Pyramid Cancun By Oasis - All Inclusive such as a complimentary children's club and an outdoor pool.

There are 13 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 13 bars/lounges. A computer station is on site and WiFi is free in public spaces. This beach property also offers outdoor tennis courts, a steam room and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cancun property.

Benazuza Adults Only – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required.
Market Place and Bites – This bistro specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
The White Box Gastrobar – This bistro specialises in international cuisine and only serves lunch. Open daily.
TunKul Food Hall – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Careyes Adults Only – This fine-dining restaurant specialises in Spanish cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at The Pyramid Cancun By Oasis - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
Room service during certain hours
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transport

  • Free self parking on site

Food and drink

  • 13 bars/lounges
  • 13 restaurants
  • 2 beach bars
  • 2 coffee shops/cafes
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benazuza Adults Only
  • Careyes Adults Only
  • Market Place and Bites
  • The White Box Gastrobar
  • TunKul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square feet of space)
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Karaoke
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,458 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests aged under 25 years old staying between 01 February and 30 April
  • A tax is imposed by the city: USD 3.88 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free WiFi in public areas has a 4-device limit.

Property is also known as

Pyramid Grand Oasis All Inclusive Cancun
Pyramid Grand Oasis All Inclusive
Pyramid Grand Oasis Cancun
Pyramid Grand Oasis
The Pyramid at Grand Oasis All Inclusive
Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
Pyramid Grand Oasis All Inclusive All-inclusive property
Pyramid Oasis Inclusive inclu

The Pyramid Cancun By Oasis - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 385 out of 1106 reviews
Rating 8 - Good. 244 out of 1106 reviews
Rating 6 - Okay. 173 out of 1106 reviews
Rating 4 - Poor. 128 out of 1106 reviews
Rating 2 - Terrible. 176 out of 1106 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

LATOYA, PHILADELPHIA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are rather old. Pools need more chairs to accommodate the volume of guest staying at the resort
Stayed 2 nights in Dec 2024

2/10 Terrible

MAURICE

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Jose

Stayed 4 nights in Dec 2024

2/10 Terrible

Amanpreet Singh

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Not gonna lie had a bunch of uncomfortable situation related to booking nobody wanted to accommodate and made it a pretty bad experience but other than that the cleaners can do better for the room and the restaurants and areas around the hotel are the best parts
Stayed 5 nights in Dec 2024

8/10 Good

Denver Layne

Liked: Cleanliness
Stayed 6 nights in Nov 2024

4/10 Poor

Sergey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Advertising was like a nice resort but in really not clean and service is bad had to keep asking for water, shampoo, soaps and cleaning not very good
Stayed 10 nights in Nov 2024

10/10 Excellent

Travis Dylon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Have never stayed at an all inclusive. The many dining choices was a favorite, the entertainment was fantastic, our last night they had a Fire show in the Pyramid!
Stayed 5 nights in Nov 2024

6/10 Okay

kelly

short staff on the food area and food could be better
Stayed 4 nights in Nov 2024

2/10 Terrible

Nicole Alexandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and management could not care less about you once they take your money. First major issue is the man I was travelling with ended up being aggressive and threatening towards me, the room was under my name and paid for by me so he was asked to leave, I let the front desk know I was being threatened by this man and didn’t feel safe and they assured me he wouldn’t be able to bother me any more as now a single female traveller but he was let back in the next day. My entire stay I was told I was given a room “upgrade” which put me in a room surrounded by construction, I complained daily but staff did nothing and refused to move me to a different room or compensate. I spent my “relaxing vacation” stuck in a room listening to jack hammering that was so loud it shook the walls and having to deal with a man who shouldn’t have been let back on the resort harassing me for over a week. Avoid this resort at all costs, especially if you’re a single female.
Stayed 8 nights in Nov 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service
Couldn’t open sliding door or would have stayed open very hard to close in 1302
Stayed 7 nights in Nov 2024

10/10 Excellent

Jekaterina

Liked: Cleanliness
Stayed 7 nights in Nov 2024

6/10 Okay

Iryna

Travelled with partner
Liked: Cleanliness, staff & service
I have purchased the pyramid stay and assumed we will be in pyramid which is not true. We had black pyramid bracelets but stayed in oceanfront small room. Room/building is pretty old and needs renovation. On our first/second day we were permanently disturbed by staff. They kept talking about some negative review on expedia site although I did not submit any. They even called at night which now results in not a top rating. I do not care much about restaurants and usually prefer buffet dining but the black sense is a great experience. Please keep in mind that the dress code to many restaurants requires pants for men indicating no shorts allowed. OK for the price you pay. no superb.
Stayed 7 nights in Nov 2024

6/10 Okay

Alen

Disliked: Property conditions & facilities
Stayed 6 nights in Nov 2024

4/10 Poor

Alberto José

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very run down, they don’t clean the room properly. They charge you for everything even when you paid for all inclusive. They charge you for room service, they don’t restock the minibar, even water bottles were hard to get. I will not stay at any Oasis property ever again!!
Stayed 6 nights in Nov 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the Black Sens, Sakura, and Miramar the most for eating. The Placita was great for snacks. We did not go to Hacienda Sarape because the wait was too long- probably needs to take reservations. The variety of multiple shows were enjoyable and mostly too loud. Using the resort app was a great way to get timely information from staff. We did not enjoy the White Box that we tried for lunch one day and after waiting an hour for our food to arrive we left. This is a very family friendly resort, so we greatly enjoyed the opportunity to use the adult only Miramar beach club and personal pools with ocean view. We would go back here again and would consider bringing children. Shout out to Yudith who was our friendliest server.
Stayed 6 nights in Nov 2024

6/10 Okay

Nancy

Liked: Staff & service
Stayed 5 nights in Nov 2024

10/10 Excellent

Rosa

Stayed 3 nights in Oct 2024

2/10 Terrible

Fenghui

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
air condition cannot work properly，call several times and wait for 4 hours nobody cares， cleaning shift is confused, mini bar should refill everyday, but only I asked for two days, it can be filled
Stayed 7 nights in Nov 2024

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The food was descent. The staff was excellent. I didn’t like the guy on the beach renting the broken beach chairs. You need more beach chairs.
Stayed 4 nights in Nov 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value!!
Room was good with a great view! Plenty of restaurants and bars. Great and plenty of entertainment. Excellent value. Would stay again for sure.
Stayed 4 nights in Nov 2024

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, the food was very good. The property can use a bit of update. Overall, we enjoyed our stay.
Stayed 7 nights in Nov 2024

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 6 nights in Nov 2024

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024