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The Westin Resort & Spa, Cancun

4.0 star property

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Photo gallery for The Westin Resort & Spa, Cancun

4 outdoor pools, pool umbrellas, pool loungers
3 restaurants, breakfast served
Pillow-top beds, in-room safe, desk, iron/ironing board
Bar (on property)
On the beach, sun-loungers, beach umbrellas, beach massages

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Room service
  • Spa

Explore the area

Map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    ‪2 min drive‬
  • Delfines Beach
    ‪3 min drive‬
  • El Rey Ruins
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony) | Living area | LED TV

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

  • 324 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony) | Pillow-top beds, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony) | Pillow-top beds, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony)

  • 54 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Lagoon View

Junior Suite, 1 Bedroom, Non Smoking, Lagoon View | Pillow-top beds, in-room safe, desk, iron/ironing board

Junior Suite, 1 Bedroom, Non Smoking, Lagoon View

  • 57 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View

Room, 2 Double Beds, Non Smoking, Ocean View | Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Non Smoking, Ocean View

  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony) | Pillow-top beds, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony)

  • 54 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony) | Pillow-top beds, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Lagoon View

Room, 1 King Bed, Non Smoking, Lagoon View | Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking, Lagoon View

  • 42 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Lagoon View

Room, 2 Double Beds, Non Smoking, Lagoon View | Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Non Smoking, Lagoon View

  • 42 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View | Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking, Ocean View

  • 42 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Emporio Cancun Optional All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.0 out of 5, Very good, (1672)
The price is €210
for 1 room
includes taxes & fees
9 Apr - 10 Apr
Emporio Cancun Optional All Inclusive

About this property

The Westin Resort & Spa, Cancun

On beach with 4 outdoor pools, near El Rey Ruins
Catch some rays at the beach or spend the day relaxing at The Westin Resort & Spa, Cancun's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Change of bedsheets is available on request
The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 2 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at The Westin Resort & Spa, Cancun. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Features include free WiFi in public areas and free self-parking, plus 4 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 3 restaurants, a poolside bar and a bar/lounge
  • Take a swim in the 4 outdoor pools or soak in the hot tub
  • Indulge with manicures and pedicures, massages or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests have great things to say about the beach and the location
  • Just a 2-minute drive from Iberostar Cancun Golf Course and a few minutes from Delfines Beach
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Westin Resort & Spa, Cancun, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a children's pool, outdoor tennis courts and a hot tub. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cancun hotel.

Sea & Stones Restaurant – This restaurant only serves dinner. Guests can enjoy drinks at the bar.
Arena Sports Bar – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Casual Kitchen – This restaurant only serves breakfast. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Things to do

  • 4 outdoor pools
  • Basketball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
Front desk staff will greet guests on arrival at the property.

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

The Westin Resort & Spa, Cancun Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 913 out of 1724 reviews
Rating 8 - Good. 424 out of 1724 reviews
Rating 6 - Okay. 201 out of 1724 reviews
Rating 4 - Poor. 88 out of 1724 reviews
Rating 2 - Terrible. 98 out of 1724 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mehdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful beach
Very nice beach area, along with very nice pools with excellent view of the sea. Good variety of food and restaurants and a convenient store. I definitely recommend getting the food package as it's well worth it.
Stayed 1 night in Dec 2024

6/10 Okay

Brett

Stayed 1 night in Dec 2024

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
We just stayed for one Night on the way somewhere else and it was fine. Bathrooms could use updating. Staff very good!
Stayed 1 night in Dec 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The bartender was excellent
Stayed 10 nights in Dec 2024

10/10 Excellent

alex

Stayed 1 night in Dec 2024

10/10 Excellent

John

Stayed 3 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 12 nights in Dec 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Pools a
Stayed 4 nights in Dec 2024

10/10 Excellent

Rohan Jitendrakumar

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I took our mommy's to a trip and they fully loved this property. Will be visiting back for-sure.
Stayed 4 nights in Dec 2024

4/10 Poor

Venissa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This property is outdated. The wait staff were very kind and pleasant. We attended for a promotion and cost for what I paid was not what I expected. I had to remind we wanted to celebrate my Mom bday twice as they asked prior but did nothing as I have seen in other locations. This was very disappointing. I would not recommend to stay until this is remodeled and provide other optioms to see othwr partner locations to visit.
Stayed 1 night in Dec 2024

10/10 Excellent

Laurel, Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

Sherlin Oneeta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great. Although a bit far away from the hotel zone, it’s located near the bus stop. Felt safe in the resort. Food could definitely be better as it was a bit bland with less varieties.
Stayed 5 nights in Dec 2024

6/10 Okay

Sreekanth

Amazing property, but a not so amazing service.
The property was amazing, with a really great ocean view and great pools. But the buildings were really old and not really clean. Firstly, the check in and check out times were really weird. The check in time was at 4 pm and check out at 10am. This makes it really hard for people staying for a single night to really take advantage for anything the resort has to offer, since most stuff is timed outside/very close to this time window. Also the service was not the greatest. Room service asked us to collect stuff directly from the deli when we asked for small stuff like coffee creamers. There were many small stuffs that room service could have done, but did not. Lastly, the food wasnt that good. It was overpriced, but didnt really feel like i got the value for my money. The quantity was great, but the protein felt dry and bland. The fries were soggy. Overall I'll give a 5 star for the location and property. But a three star for everything else.
Stayed 1 night in Dec 2024

8/10 Good

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities were wonderful. The food was not good. The beachfront and ocean view villa were the best part. The property matches the online pictures. It is located close to the Cancun airport. I would recommend this property to single travelers, couples, and families.
Stayed 7 nights in Dec 2024

8/10 Good

Michelle Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Great spa, I had a a wonderful massage with Yuri. Starbucks on site and room service!
Stayed 2 nights in Dec 2024

10/10 Excellent

Loica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Rhonda, Brampton

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay.
Stayed 5 nights in Nov 2024

10/10 Excellent

Juan Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Tirouhi

Stayed 6 nights in Nov 2024

10/10 Excellent

mercy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a short 3 days trip but enjoyed it much, the hotel rooms very clean and comfortable and enjoyed the pool and the beach
Stayed 2 nights in Dec 2024

10/10 Excellent

Ignacio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would definitely go back!!
Stayed 2 nights in Nov 2024

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
HORRIBLE EXPERIENCE WITH THE FRONT DESK MANAGER. I would NOT recommend this hotel for those seeking a positive experience in Cancun. The facility is nice BUT the staff — in particular the front desk manager — do not have ethics. Hotels.com offers a deal for breakfast and the hotel disputes it?! Do NOT select any options in the apps for meals or any add-ons. You are getting conned/scammed. If you like the hotel and want to stay, just get your room and that is all. Do NOT trust add-on offers for meals, etc. offered up in the apps. You will likely just end up losing that money due to the hotel’s unethical practices. Just get your room from the apps and pay for other things on-site.
Stayed 1 night in Oct 2024

10/10 Excellent

Nicky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Nov 2024