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Charleston Santa Teresa Cartagena

5.0 star property
VIP Access

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Photo gallery for Charleston Santa Teresa Cartagena

Outdoor pool, open 7:00 AM to 6:00 PM, pool umbrellas, pool loungers
Reception
Couples treatment room(s), hot tub, steam room, Turkish bath/hammam
Master Suite | Frette Italian sheets, premium bedding, down duvets, minibar
Interior entrance

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Spa
  • Laundry

Explore the area

Map
Carrera 3 # 31-23, Centro Plaza de Santa Teresa, Cartagena, Bolivar, 130001
  • Clock Tower
    ‪6 min walk‬
  • Walls of Cartagena
    ‪6 min walk‬
  • Cartagena de Indias Convention Center
    ‪10 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Grand Suite

Grand Suite | Frette Italian sheets, premium bedding, down duvets, minibar

Grand Suite

  • 70 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room

Premier Room | Frette Italian sheets, premium bedding, down duvets, minibar

Premier Room

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Balcony

Premium Room, Balcony | Frette Italian sheets, premium bedding, down duvets, minibar

Premium Room, Balcony

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Suite

Romantic Suite | Frette Italian sheets, premium bedding, down duvets, minibar

Romantic Suite

  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Frette Italian sheets, premium bedding, down duvets, minibar

Junior Suite

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 2 Queen Beds

Superior Double Room, 2 Queen Beds | Frette Italian sheets, premium bedding, down duvets, minibar

Superior Double Room, 2 Queen Beds

  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Classic Room, Courtyard View

Classic Room, Courtyard View | Frette Italian sheets, premium bedding, down duvets, minibar

Classic Room, Courtyard View

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite

Master Suite | Frette Italian sheets, premium bedding, down duvets, minibar

Master Suite

  • 58 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, Sea View

Classic Room, Sea View | Frette Italian sheets, premium bedding, down duvets, minibar

Classic Room, Sea View

  • 25 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Courtyard View

Suite, Courtyard View | Frette Italian sheets, premium bedding, down duvets, minibar

Suite, Courtyard View

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Charleston Santa Teresa Cartagena

Luxury hotel with 3 restaurants and full-service spa
3 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a fitness centre, a bar/lounge and a rooftop terrace are on-site. Change of towels is available on request
Charleston Santa Teresa Cartagena offers 87 accommodations with iPads and minibars. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets, down duvets and premium bedding. A pillow menu is available. Televisions come with satellite channels and Netflix. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Cartagena hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Charleston Santa Teresa Cartagena. During your stay, you're just a quick walk from Clock Tower. Features include free breakfast and free WiFi in public areas, plus 3 restaurants.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy a bite to eat at one of the 3 restaurants
  • Take a swim in the outdoor pool
  • Indulge with massages, manicures and pedicures or body wraps at the spa
  • Services include a lifeguard on-site, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and complimentary bicycles
  • Within a 10-minute walk of Clock Tower and Walls of Cartagena
  • Airport pick-up shuttle service available for a fee
Charleston Santa Teresa Cartagena offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 3 meeting rooms are available. Event space at this hotel measures 2626 square feet (244 square metres) and includes a conference centre. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Charleston Santa Teresa Cartagena. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. A complete renovation of Charleston Santa Teresa Cartagena was completed in October 2021.

Smoking is allowed in designated areas at this Colonial Cartagena hotel.

Guests are served a free buffet breakfast daily from 6:30 AM to 10:30 AM.
Charleston Santa Teresa Cartagena has 3 restaurants serving breakfast, lunch and dinner.
La Terraza – This restaurant is located by the pool and specialises in local and international cuisine. Guests can enjoy al fresco dining (weather permitting). Open daily.
Harry`s Cartagena – Overlooking the garden, this fine-dining restaurant specialises in international cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Plaza Santa Teresa – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Harry`s Cartagena
  • La Terraza
  • Plaza Santa Teresa

Things to do

  • Bicycle tours
  • Designer stores
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • Free cot
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (2,626 square foot of space)

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch TV with satellite channels
  • IPad
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Charleston Santa Teresa Cartagena

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 100.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 19 per vehicle (maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charleston Santa Teresa Cartagena offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 7:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cartagena Charleston Santa Teresa
Charleston Santa Teresa Cartagena
Charleston Santa Teresa Cartagena Hotel
Santa Teresa Cartagena Charleston
Charleston Hotel Cartagena
Hotel Santa Teresa Cartagena
Santa Teresa Cartagena
Charleston Santa Teresa Hotel
Charleston Santa Teresa
Charleston Santa Teresa Cartagena Hotel
Charleston Santa Teresa Cartagena Cartagena
Charleston Santa Teresa Cartagena Hotel Cartagena

Charleston Santa Teresa Cartagena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 529 out of 698 reviews
Rating 8 - Good. 110 out of 698 reviews
Rating 6 - Okay. 29 out of 698 reviews
Rating 4 - Poor. 13 out of 698 reviews
Rating 2 - Terrible. 17 out of 698 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Hector

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and clean property, smooth check in, good restaurant however breakfast was not up to part with the property, the restaurant menu for lunch amd dinner was awesome however slow at times, they need to concentrate on getting better quality of food for breakfast, cream cheese was awful, salmon was not top quality and they had no bacon strips or house potatoes. Otherwise I would give them a five star
Stayed 3 nights in Jan 2025

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in Cartagena. I have stayed here over 12 times and keep coming back. Very nice rooftop pool area and housekeeping does a great job. The on site Harry Sasson restaurant has dropped its quality for dinner but there are plenty of places to eat close by.
Stayed 3 nights in Jan 2025

10/10 Excellent

Wylie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in an excellent part of town
Stayed 2 nights in Jan 2025

10/10 Excellent

Munawar and Nafeesa

Stayed 4 nights in Jan 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Ana Maria

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
El servicio de meseros muy desatentos y retadores
Stayed 6 nights in Dec 2024

10/10 Excellent

Helmut

Stayed 1 night in Jan 2025

6/10 Okay

Victor, Doral

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Valet parking or at least have a parking, we rent a cara and it was almost imposible to find a place where to park
Stayed 1 night in Jan 2025

2/10 Terrible

Nikitha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Wolfram

Travelled with family
Liked: Cleanliness
Esperaba más de un hotel de este nivel. Atención amable pero chicos nuevos sin experiencia. Francamente no retornaría
Stayed 1 night in Dec 2024

10/10 Excellent

Alison

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay & the hotel is in a great location. They should extend the time that the rooftop pool & patio area is open until AFTER sundown. The dining was EXCELLENT...room service, breakfast & dinner offerings. First night we walked to another nearby hotel that had rooftop dining but the food was SO DISAPPOINTING....if we had only known we would have stayed put! We did wonder if it sometimes has water issues as the dining area appeared to have an "open" roof & they were continuously cleaning with bleach & the smell was quite strong at times.
Stayed 2 nights in Dec 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very helpful with restaurant recommendations and arranging our transportation to our next stop. The room was incredibly clean and the linens were very comfortable! We would absolutely return.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

stay here - for real - just do it

I was about to book a hotel in Bocagranda when the guy on the plane said DONT - stay in the old city...boy am i glad I did. The staff was amazing, learning my name and making sure i had anything i needed. its a beautiful building...its older but they are always working to keep it up to date. I got a room with a balcony and would sit there in the AM and drink tea (had to get hot water from room service, very fast but a little kettle would have been nice.) you cant ask for a better location like there just isnt one. also make sure to eat here - great food options with awesome service....just for fun i took a walk today to see the BIG high end chain in bocagranda...i was going to have lunch but the place had no energy / awful menu so i left and came back to Santa Teresa for my final meal and it was perfect.
Stayed 3 nights in Dec 2024

10/10 Excellent

David Kent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel Charleston Santa Teresa was everything that I hoped it would be… a what a Beautiful property, and still being taking care of and maintained on a daily basis... the daily breakfast was excellent, service was impeccable and the staff was extremely attentive and available for every need. I even booked a massage at the spa and although I've had many… This was the best! I only wish that I could remember the massage therapist name, but it started with a Y. My fiancé and I will return!
Stayed 6 nights in Dec 2024

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Place
Stayed 3 nights in Dec 2024

10/10 Excellent

Sonia Marcela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall and amazing property with amazing food and top notch service ! Beds/ mattresses could be updated for a better night sleep
Stayed 7 nights in Dec 2024

10/10 Excellent

Harold

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Nov 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was wonderful
Stayed 3 nights in Nov 2024

10/10 Excellent

JONE, GAINESVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

PAMELA

Stayed 3 nights in Nov 2024

10/10 Excellent

MARÍA

10/10 Excellent

Casey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, great hotel!
Stayed 5 nights in Nov 2024

10/10 Excellent

Cristian, HOUSTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024