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Estelar Cartagena de Indias Hotel

4.0 star property

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Photo gallery for Estelar Cartagena de Indias Hotel

Sauna, body treatments, body wraps, body scrubs, facials
Interior detail
Outdoor pool, pool loungers
Reception
Outdoor pool, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly

Explore the area

Map
Carrera 1 con Calle 12 Esquina, Cartagena, Bolivar, 130001
  • Bocagrande Beach
    ‪1 min walk‬
  • Clock Tower
    ‪19 min walk‬
  • Cartagena de Indias Convention Center
    ‪3 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪10 min drive‬

Room options

View all photos for Junior Double Room, 1 King Bed with Sofa bed (Junior Suite King Bed)

Junior Double Room, 1 King Bed with Sofa bed (Junior Suite King Bed) | Premium bedding, in-room safe, desk, laptop workspace

Junior Double Room, 1 King Bed with Sofa bed (Junior Suite King Bed)

  • 36.4 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • 36.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

Room amenity

Standard Room, 2 Single Beds

  • 33.1 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

  • 33.1 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Estelar Cartagena de Indias Hotel

Beach fun in outdoor pool, near Clock Tower
At Estelar Cartagena de Indias Hotel, spend the day relaxing on the nearby beach or pampering yourself at the hotel's full-service spa.
Estelar Cartagena de Indias Hotel offers 338 accommodations with a safe and free toiletries. This accommodation offers separate sitting areas. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

3 hot tubs are on site along with an outdoor pool. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna. The spa is open selected days.
Our customers tell us that they can't get enough of the breakfast at Estelar Cartagena de Indias Hotel. During your stay, you're just a quick walk from Bocagrande Beach. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the 3 hot tubs
  • Treat yourself to facials, massages or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the helpful staff and the breakfast
  • Steps from Bocagrande Beach and a 3-minute drive from Clock Tower
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
Estelar Cartagena de Indias Hotel offers its guests a full-service spa, 3 hot tubs, an outdoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business centre and 4 meeting rooms are available. A children's pool, a fitness centre, and a rooftop terrace are also featured at the business-friendly Estelar Cartagena de Indias Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This Beaux Arts Cartagena hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6 AM to 10 AM.
Restaurante Piso 12 – This theme restaurant serves breakfast, lunch and dinner.
51SKYBAR – On-site rooftop bar. Open daily.
Lobby Bar Piso 15 – On-site bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 10 AM for a fee
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • 51SKYBAR
  • Lobby Bar Piso 15
  • Restaurante Piso 12

Things to do

  • 3 hot tubs
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Breakfast is not included in the Breakfast rate for children 12 years and under. Breakfast for children can be requested on-site for the listed child breakfast fee.

Access methods

Staffed front desk

Pets

  • Pets: COP 95200 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 70000 per vehicle (return)
  • Pet fee: COP 95200 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
Estelar Cartagena de Indias Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Estelar Cartagena De Indias Hotel Centro De
Estelar Cartagena Indias Hotel
Estelar Indias Hotel
Estelar Cartagena Indias
Estelar Indias
Estelar Cartagena De Indias
Estelar Cartagena de Indias Hotel Hotel
Estelar Cartagena de Indias Hotel Cartagena
Estelar Cartagena de Indias Hotel Hotel Cartagena

Estelar Cartagena de Indias Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 806 out of 1174 reviews
Rating 8 - Good. 172 out of 1174 reviews
Rating 6 - Okay. 80 out of 1174 reviews
Rating 4 - Poor. 51 out of 1174 reviews
Rating 2 - Terrible. 65 out of 1174 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful
Stayed 2 nights in Dec 2024

10/10 Excellent

Mancode

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Dec 2024

10/10 Excellent

Alejandra, Bellingham

Liked: Cleanliness, staff & service, amenities
Location, price, service and amenities are great! The pool is beautiful, the glass fence with ocean views needs some work but overall is a great and nice place to stay in Cartagena!
Stayed 2 nights in Dec 2024

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
is my second time in Estalar hotel. i high recommended to stay in this hotel.
Stayed 4 nights in Dec 2024

10/10 Excellent

SHAYLA M

Liked: Cleanliness, staff & service, property conditions & facilities
Entire staff is friendly, the facilities are very clean and updated. Easy access to shops.
Stayed 7 nights in Dec 2024

10/10 Excellent

Juan, White plains

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Pool area needs updating. Everything else was amazing. Love restaurants and skybar
Stayed 7 nights in Dec 2024

10/10 Excellent

Giuseppe

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Mey Lynn

Stayed 1 night in Dec 2024

8/10 Good

Ajaran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had very good security measures and was very beautiful….. however it was very hot in certain areas especially the walkways from your hotel room to the elevator.
Stayed 5 nights in Dec 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Brandon, Barranquilla

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 1 night in Dec 2024

10/10 Excellent

Taichi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet overlooking beautiful ocean was incredible. And the infinity pool with kiddie pool was also very enjoyable. The staffs were always friendly and approachable. Definitely would love to stay here again.
Stayed 7 nights in Dec 2024

4/10 Poor

RICARDO

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Demora de 40 para recibir la habitación en check in. Falta de atención del personal del restaurant del desayuno. Pésima respuesta para atender un requerimiento de llevar agua a la habitación, Se hicieron 4 llamadas en 4 horas para solicitarlo hasta que finalmente enviaron al encargado.
Stayed 6 nights in Nov 2024

10/10 Excellent

Joy

Stayed 2 nights in Nov 2024

10/10 Excellent

lizeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and family friendly
Stayed 3 nights in Dec 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Bryce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Dec 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very organized, great location. Educated staff
Stayed 2 nights in Nov 2024

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2024

4/10 Poor

Adrian

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The location is great. The staff is usually great, but this time they gave me a room that someone was using, however they did correct this, but never explained to me what happened. It seemed as though the person that checked me in had something to do with this situation and I never felt comfortable after that because I was wondering what he was up to. One morning I had no running water for a while in my room which caused me to miss breakfast, again the situation was solved, but cost me some time. Next, every night that I was there my room key didn't work, so I would have to go back to the lobby for them to adjust my key. Other than that it was great to be greeted with smiles everyday
Stayed 4 nights in Nov 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous facilities, convenient location. Awesome staff
Stayed 4 nights in Nov 2024

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Just bad experience with one one breakfast attender he try to ell mei can’t afford to stay there
Stayed 1 night in Nov 2024

10/10 Excellent

Jon-Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and accessible
Stayed 5 nights in Nov 2024

8/10 Good

Victor

Liked: Cleanliness, amenities, property conditions & facilities
The only issue is that I have is to bring guest, they want another 100 dollars per guest. Even the of the guest won’t be staying the night. Rules are rules however knowing this now, I will not stay again there. If I’m paying top dollar, to stay there I have the right to bring a guest in whenever I want. But because you cannot bring guest and get charged 100 dolasrs I won’t stay here again.
Stayed 5 nights in Nov 2024