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Estelar Cartagena de Indias Hotel

4.0 star property

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Photo gallery for Estelar Cartagena de Indias Hotel

Sauna, body treatments, body wraps, body scrubs, facials
Reception
Outdoor pool, pool loungers
Interior detail
Rooftop bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Hot tub

Explore the area

Map
Carrera 1 con Calle 12 Esquina, Cartagena, Bolivar, 130001

Room options

View all photos for Junior Double Room, 1 King Bed with Sofa bed (Junior Suite King Bed)

Junior Double Room, 1 King Bed with Sofa bed (Junior Suite King Bed) | Premium bedding, in-room safe, desk, laptop workspace

Junior Double Room, 1 King Bed with Sofa bed (Junior Suite King Bed)

  • 36.4 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • 36.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

Room amenity

Standard Room, 2 Single Beds

  • 33.1 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

  • 33.1 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Estelar Cartagena de Indias Hotel

Beach fun in outdoor pool, near Clock Tower
At Estelar Cartagena de Indias Hotel, spend the day relaxing on the nearby beach or pampering yourself at the hotel's full-service spa.
Estelar Cartagena de Indias Hotel offers 338 accommodations with a safe and free toiletries. This accommodation offers separate sitting areas. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

3 hot tubs are on site along with an outdoor pool. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna. The spa is open selected days.
Our customers tell us that they can't get enough of the breakfast at Estelar Cartagena de Indias Hotel. During your stay, you're just a quick walk from Bocagrande Beach. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the 3 hot tubs
  • Treat yourself to facials, massages or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the helpful staff and the breakfast
  • Steps from Bocagrande Beach and a 3-minute drive from Clock Tower
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
Estelar Cartagena de Indias Hotel offers its guests a full-service spa, 3 hot tubs, an outdoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business centre and 4 meeting rooms are available. A children's pool, a fitness centre, and a rooftop terrace are also featured at the business-friendly Estelar Cartagena de Indias Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This Beaux Arts Cartagena hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6 AM to 10 AM.
Restaurante Piso 12 – This theme restaurant serves breakfast, lunch and dinner.
51SKYBAR – On-site rooftop bar. Open daily.
Lobby Bar Piso 15 – On-site bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 10 AM for a fee
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • 51SKYBAR
  • Lobby Bar Piso 15
  • Restaurante Piso 12

Things to do

  • 3 hot tubs
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Breakfast is not included in the Breakfast rate for children 12 years and under. Breakfast for children can be requested on-site for the listed child breakfast fee.

Access methods

Staffed front desk

Pets

  • Pets: COP 95200 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 70000 per vehicle (return)
  • Pet fee: COP 95200 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
Estelar Cartagena de Indias Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Estelar Cartagena De Indias Hotel Centro De
Estelar Cartagena Indias Hotel
Estelar Indias Hotel
Estelar Cartagena Indias
Estelar Indias
Estelar Cartagena De Indias
Estelar Cartagena de Indias Hotel Hotel
Estelar Cartagena de Indias Hotel Cartagena
Estelar Cartagena de Indias Hotel Hotel Cartagena

Estelar Cartagena de Indias Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 848 out of 1231 reviews
Rating 8 - Good. 179 out of 1231 reviews
Rating 6 - Okay. 84 out of 1231 reviews
Rating 4 - Poor. 55 out of 1231 reviews
Rating 2 - Terrible. 65 out of 1231 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and staff
Stayed 1 night in Dec 2024

6/10 Okay

Sanaz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Housekeeping was horrible.
Stayed 4 nights in Dec 2024

10/10 Excellent

Esteffin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Mariette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location and beautiful property
Stayed 2 nights in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Way more than expected. My family and I could n't be happy with the excellent service of the staff and the suites are with amazing views. Highly rec commend
Stayed 5 nights in Dec 2024

10/10 Excellent

JAMAR

Stayed 4 nights in Oct 2024

6/10 Okay

Riquelmy, New York

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Towels provided felt like sandpaper. Understaffed at breakfast - took forever to get coffee and only one employee was working the first line of food and you had to wait until she served everyone. Wi-Fi was very spotty at the pool area and even went out several times (albeit, for a very short period). Security is good, but mostly unpleasant. Breakfast was decent, but desperately requires more options (particularly veggie options).
Stayed 4 nights in Dec 2024

6/10 Okay

Riquelmy, New York

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Physically beautiful hotel, complete with a sky bar and pool. It’s very clean and the WiFi was mostly good. The location is solid, as it sits right across the street from the beach and just a short taxi ride away from the walled city. There’s also a mall nearby as well, in addition to some restaurants. However, it’s not without its share of issues. The first thing I noticed is how you’re obliged to take two different elevators (and walk across the lobby on the 15th floor) just to get to your room. That’s incredibly inconvenient for guests. Secondly, the staff at the hotel is mediocre. My key card had to be replaced 4 times during my 8 night stay and the last time it happened, I was waiting in line for a disrespectful amount of time while employees were enjoying a personal conversation. The shower is large, but the rest of the bathroom feels cramped. Also, the tiles in the bathroom get incredibly slippery. Yes, there’s a grab bar, but who wants to hold on to a bar just to take a shower?! One of the main reasons I chose to stay at this hotel was their beautiful pool. I soon learned that was a mistake. Despite ample room for at least two dozen more lounge chairs, the hotel currently has approximately 25 available for dozens of guests who show up every morning trying to get a tan. You’re forced to wait, indefinitely, until a guest decides to leave. A 4 star hotel should have many more available. Also, they were understaffed at breakfast. Would I stay here again? No!
Stayed 5 nights in Dec 2024

10/10 Excellent

Jorge

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, all staff and hotel services very responsive to breakfast and house cleaning needs, polite and expedited treatment
Stayed 6 nights in Dec 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located hotel, excellent services overall including at breakfast and house cleaning. Beautiful sightseeing from the room facing the ocean.
Stayed 1 night in Dec 2024

10/10 Excellent

Giosepina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderfully
Stayed 3 nights in Dec 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel for me, very recommended!!
Stayed 6 nights in Dec 2024

10/10 Excellent

Jamel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the view from my room ocean view very nice
Stayed 4 nights in Dec 2024

10/10 Excellent

Florinda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Estelar is the best hotel in Cartagena. Very clean, great amenities and services. The view is spectacular, the pool is amazing. Great staff.
Stayed 3 nights in Dec 2024

10/10 Excellent

Alejandra, Bellingham

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice area, full of choices to eat, shops and bars. Just be aware that it’s a very popular area to party and at night gets very loudly! And the music will last till 3-4am
Stayed 1 night in Dec 2024

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Dec 2024

8/10 Good

Genghiz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Coffee in breakfast was bad, disgrace for Colombia
Stayed 4 nights in Dec 2024

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Myself and my friend traveled to Cartagena for a week. We really enjoyed our stay at Estelar. Raúl at the front door was always smiling and welcoming. Laura at Piso 12 took great care of us for our last dinner in Cartagena! All of the staff was helpful and welcoming. Our rooms stayed clean and stocked up with fresh towels and tissue. Room service selections were also delicious. We can’t wait to return to Cartagena and stay at Estelar!
Stayed 5 nights in Dec 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Adriana

Stayed 3 nights in Dec 2024

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful
Stayed 2 nights in Dec 2024

10/10 Excellent

Mancode

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Dec 2024

10/10 Excellent

Alejandra, Bellingham

Liked: Cleanliness, staff & service, amenities
Location, price, service and amenities are great! The pool is beautiful, the glass fence with ocean views needs some work but overall is a great and nice place to stay in Cartagena!
Stayed 2 nights in Dec 2024

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
is my second time in Estalar hotel. i high recommended to stay in this hotel.
Stayed 4 nights in Dec 2024

10/10 Excellent

SHAYLA M

Liked: Cleanliness, staff & service, property conditions & facilities
Entire staff is friendly, the facilities are very clean and updated. Easy access to shops.
Stayed 7 nights in Dec 2024