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Hotel Casa Don Sancho by Mustique

4.0 star property
VIP Access

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Photo gallery for Hotel Casa Don Sancho by Mustique

Outdoor pool
Hallway
Lobby lounge
Suite | View from room
Meeting facility

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Breakfast included
  • Room service
  • Laundry
  • 24/7 front desk

Explore the area

Map
Centro Historico, Cra. 4ta Cll, Don Sancho N 36 126, Cartagena, Bolivar, 130001
  • Clock Tower
    ‪6 min walk‬
  • Cartagena de Indias Convention Center
    ‪12 min walk‬
  • San Felipe de Barajas Castle
    ‪4 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite

Suite | Premium bedding, minibar, in-room safe, blackout curtains

Suite

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Superior Suite | Premium bedding, minibar, in-room safe, blackout curtains

Superior Suite

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room

Classic Room | Premium bedding, minibar, in-room safe, blackout curtains

Classic Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, in-room safe, blackout curtains

Deluxe Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Casa Don Sancho by Mustique

Hotel with free breakfast, steps from Teatro Heredia
This smoke-free hotel features an outdoor pool, a rooftop terrace and spa services. Free full breakfast and free WiFi in public areas are also provided. Other amenities include a meeting room, concierge services and dry cleaning.
Hotel Casa Don Sancho by Mustique offers 6 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include a shower, slippers and hairdryers.

This Cartagena hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and Swedish massages.
During your stay at Hotel Casa Don Sancho by Mustique, you're just a quick walk from Clock Tower. Enjoy features like free breakfast and free WiFi in public areas, plus an outdoor pool.
  • Free full breakfast served daily
  • Free WiFi
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Teatro Heredia and 4 minutes on foot from Santo Toribio Church
  • Airport shuttle service available for a fee
Free breakfast is available daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a rooftop terrace, and spa services are also featured at the boutique Hotel Casa Don Sancho by Mustique.

This 4-star Cartagena hotel is smoke free.

Guests are served a free full breakfast daily from 7:30 AM to 11 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7:30 AM to 11 AM

Things to do

  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Swedish massages

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Electrical adapters
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 65000

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
No visitors or unregistered guests are allowed in guestrooms.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Casa Don Sancho
Casa Don Sancho Mustique
Casa Don Sancho Mustique Cartagena
Casa Don Sancho Mustique Hotel
Casa Don Sancho Mustique Hotel Cartagena
Hotel Casa Don Sancho Mustique Cartagena
Hotel Casa Don Sancho Mustique
Casa Don Sancho By Mustique
Hotel Casa Don Sancho by Mustique Hotel
Hotel Casa Don Sancho by Mustique Cartagena
Hotel Casa Don Sancho by Mustique Hotel Cartagena

Hotel Casa Don Sancho by Mustique Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 88 out of 95 reviews
Rating 8 - Good. 6 out of 95 reviews
Rating 6 - Okay. 1 out of 95 reviews
Rating 4 - Poor. 0 out of 95 reviews
Rating 2 - Terrible. 0 out of 95 reviews

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amado, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beautiful and welcoming, my experience was unbeatable, I can recommend it as one of my best experiences, beautiful and cozy tranquility, Its service is very professional and careful, its employees are super attentive
Stayed 8 nights in Aug 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
This is my second time staying here. The staff are amazingly kind and helpful. I absolutely love them. The only issue I had this time and it’s more with the way the payment system is run. So I payed them $10000 as I arrived for my three nights. The day we were leaving I had $76 in incidentals to pay. Their cc machine couldn’t connect with my bank so I said you have my card details just charge it when it’s back up. My taxi was outside waiting and I had a flight to catch, they refused to let me leave. Made me feel like they thought I would not pay them the measly $76. Eventually after about half an hour I guess they called the owner who sent me a link to pay online. I don’t blame the staff at all. However the owner needs to change to a better policy as this left a bad taste in my mouth. I still love the place, location, food and above all the staff though.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly beautiful and clean property. We stayed in the superior suite which was very nice. Understand luxury for the price. The staff was professional, courteous and caring. We could not have asked for more. This hotel does not disappoint!
Stayed 7 nights in Aug 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Lissette Paola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chic
It's a cute boutique hotel. Staff is very professional and friendly. Location is great - quiet street but walking distance to the action. We enjoyed our stay.
Stayed 3 nights in Oct 2023

10/10 Excellent

Gladwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent boutique hotel. Very quiet and lovely staff. The hotel felt only for us. Hopefully we stay here again soon!
Stayed 2 nights in Aug 2023

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised! I did not have high expectations thinking it was just a bed & breakfast type of place which I usually don’t like. This turned out to be a slice of paradise. Everything was top notch! I will definitely stay again and again. Serene, gorgeous, decor amazing high quality, staff were very sweet. Food was delish. We have dinner one night and it was excellent.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beautiful, well located and the staff is friendly and helpful.
Stayed 2 nights in Sep 2022

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming, discrete hotel with chill vibes
I had a great stay. This hotel is super central but located down a quieter side street which is perfect, especially on the weekend. The staff is lovely and the arepas for breakfast each morning with homemade hot sauce and fresh squeezed fruit juice hit the spot.
Stayed 5 nights in Aug 2022

10/10 Excellent

Miranda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great property! Beautifully decorated and well kept. The hotel is very centric and everything you want to see is within walking distance. The staff was extremely friendly, proactive and efficient. They will go above and beyond to make your stay as comfortable as possible.
Stayed 3 nights in Jul 2022

10/10 Excellent

David John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a boutique hotel … small and convenient. If you like big chain hotels this is not for you. If you like small and quiet hotels with character and old world charm with excellent staff and a first class location then this is a great choice.
Stayed 7 nights in Jul 2022

10/10 Excellent

Rasmus Gottenborg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply amazing
Stayed 2 nights in Jun 2022

10/10 Excellent

Dania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully appointed property with 5-star service. The staff, Nairo, Nelson, Edwin, & Stefanie were absolutely wonderful and were so helpful during our first time in Cartagena. The Spanish Colonial home was the highlight of our trip and a great way to always start and end our day. The dining suggestions from the staff were superb.
Stayed 4 nights in May 2022

10/10 Excellent

Jose Gerardo, CIUDAD DE MEXICO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most pleasant stays I have ever had!
Stayed 6 nights in May 2022

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. People did everything in their power to make my stay more comfortable, including an early check in and late check out. Edwin, the concierge, was very helpful and friendly throughout my stay. I highly recommend this hotel.
Stayed 2 nights in Apr 2022

10/10 Excellent

LeAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Amazing beautiful clean property with the best stuff ever.
Stayed 5 nights in Nov 2021

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific Boutique Hotel with Memorable Stay
This is a boutique hotel in a great location in the old town of Cartagena. Hotel is new, in great condition, with a terrific staff. Only downside was while still in recovery from the pandemic, the restaurant and room service had limited hours. The complimentary breakfast was terrific.We look forward to being a future guest.
Stayed 1 night in Jun 2021

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siren
Amazing staff and beautiful property.
Stayed 3 nights in Feb 2020

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
The hotel was perfect, location, service, cleanliness. Highly recommended. Very helpful with dinner reservations, calling cabs and pertinent information. The breakfasts were excellent.
Stayed 7 nights in Mar 2020

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Accommodation
Casa Don Sancho was beautiful, calm, and overall enhanced our stay in Cartegena. The room was clean and the AC was strong. The shower had great pressure. The food is great (I recommend the pina colada - it’s fresh, delicious, and HUGE!). The staff is friendly, respectful, recommended places to eat, and called us a cab when we headed out to the airport. The plants in the courtyard are lucious and only add to the magic of this stay. The pool in the courtyard was clean and the jacuzzi on the roof was clean and had great views of the city and even a view of the ocean. The location is on a quiet street near near the theatre and you’re steps away from the city walls. We easily walked around the old town from here. If you’re beat from the sun or walking around, I’d recommend the food here or walking over to the Epoca Espresso Bar - the La Artilleria location, because it’s less crowded, prettier inside, great coffee, brunch, and snacks, and like a 7 min walk away.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful decor and friendly staff. Delicious breakfast as well
Stayed 3 nights in Feb 2020

10/10 Excellent

Gregory, NYC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not often one finds a unique hotel like Casa Don Sancho. It felt like we went back in time when a welcoming service was a priority. From the moment you walk through the beautiful door, one feels in awe of the transformation to beauty and relaxation
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful location in the heart of carthagen
Amazing place, very calm, beautiful room and atmosphere. You feel like the owner of this place as you don’t see the staff unless you need them . Staff is very nice. Location very well Located in the historical centre of carthagena
Stayed 1 night in Dec 2019