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Hyatt Regency Cartagena

4.5 star property

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Photo gallery for Hyatt Regency Cartagena

Aromatherapy, Swedish massages, sports massages, body scrubs
3 outdoor pools, open 8:00 AM to 8:00 PM, pool loungers
3 outdoor pools, open 8:00 AM to 8:00 PM, pool loungers
Egyptian cotton sheets, hypo-allergenic bedding, down duvets
Aromatherapy, Swedish massages, sports massages, body scrubs

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly

Explore the area

Map
Carrera 1 No 12-118, Cartagena, CO, 130001
  • Bocagrande Beach
    ‪1 min walk‬
  • Clock Tower
    ‪18 min walk‬
  • Cartagena de Indias Convention Center
    ‪3 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪15 min drive‬

Room options

View all photos for Club Room, 1 King Bed, Ocean View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Club Room, 1 King Bed, Ocean View

  • 38 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Ocean View

Club Room, 2 Double Beds, Ocean View | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Club Room, 2 Double Beds, Ocean View

  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Junior Suite, Ocean View

  • 78.0 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 2 Double Beds

  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 1 King Bed

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bedroom Ocean View Residence

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

1 Bedroom Ocean View Residence

  • 72 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Residences with 1 bedroom

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Bay View Residences with 1 bedroom

  • 72 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Ocean View (Regency)

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Suite, Ocean View (Regency)

  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 1 King Bed, Bay View

  • 38 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 1 King Bed, Ocean View

  • 38 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 2 Double Beds, Ocean View

  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Bay View (High Floor)

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 2 Double Beds, Bay View (High Floor)

  • 38 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Club Room, 1 King Bed, Bay View

  • 38 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Club Room, 2 Double Beds, Bay View

  • 38 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View (High Floor)

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 2 Double Beds, Ocean View (High Floor)

  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 2 Double Beds, Bay View

  • 38 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Bedroom Residence

2 Bedroom Residence | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

2 Bedroom Residence

  • 90 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite (Regency Executive)

Suite (Regency Executive) | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Suite (Regency Executive)

  • 114 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Regency Caribe)

Suite (Regency Caribe) | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Suite (Regency Caribe)

  • 76 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Bay View (High Floor)

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 1 King Bed, Bay View (High Floor)

  • 38 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (High Floor)

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 1 King Bed, Ocean View (High Floor)

  • 38 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hilton Cartagena

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.5 out of 5, Wonderful, (1006)
The price is €143
for 1 night
for 1 night
25 Apr - 26 Apr
Hilton Cartagena

About this property

Hyatt Regency Cartagena

Luxury hotel with 2 restaurants and 3 outdoor pools
Along with 2 restaurants, this smoke-free hotel has 3 outdoor pools and a full-service spa. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site.
Hyatt Regency Cartagena offers 380 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets and down duvets. LCD televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.
Aqoral Spa has 1 treatment room. Services include sports massages, Swedish massages and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open selected days.
Our customers tell us that they can't get enough of the pool at Hyatt Regency Cartagena. During your stay, you're just a quick walk from Bocagrande Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 3 outdoor pools. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the 3 outdoor pools
  • Indulge with body scrubs, aromatherapy or Swedish massages at Aqoral Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Steps from Bocagrande Beach and a 2-minute drive from Clock Tower
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hyatt Regency Cartagena offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a children's pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 12917 square feet (1200 square metres) and includes a conference centre. Spa services, a terrace, and an arcade/games room are also featured at the luxury Hyatt Regency Cartagena. Self parking is free.

This 4.5-star Cartagena hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Kokau – On-site restaurant.
Amacagua Lounge – This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 96,000 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Amacagua Lounge
  • Kokau

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Health club

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre (12,917 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Spa open select days
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 7 January 2025 to 1 September 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool

During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: COP 80 per accommodation, per stay
  • Only dogs and cats are allowed
  • Weight limit: 44 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately COP 96000 per person
  • Pet fee: COP 80 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Cartagena
Hyatt Regency Cartagena Hotel Cartagena

Hyatt Regency Cartagena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1048 out of 1323 reviews
Rating 8 - Good. 149 out of 1323 reviews
Rating 6 - Okay. 46 out of 1323 reviews
Rating 4 - Poor. 35 out of 1323 reviews
Rating 2 - Terrible. 45 out of 1323 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Luis, Miami

Travelled with family
Disliked: Amenities, property conditions & facilities
The checkin process was super slow. I was traveling with my wife and ask me to sign some companion or scorts policies. Very rude indeed. After the checkin we wen to the restaurant, our order takes 1.5 hours, they give us the dinner for free but the experience was very bad. The hotel is currently under renovation so they have just one pool for thousands of guess, plus all the noise, etc. There is mo business center or wet zone.
Stayed 6 nights in Jan 2025

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good as always
Stayed 1 night in Jan 2025

10/10 Excellent

Douglas Z, Ann Arbor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have enjoyed the rooming suite for our family of four! The ocean view from the window was stunning in late December! The club food bar was great! The swimming pools inside the hotel were beautiful! Cross the street, you can swim in the ocean and walk on the beach. Very close to the old town of Cartagena, the treasure of the South America with rich culture, delicious foods. The hotel service was great!
Stayed 6 nights in Dec 2024

10/10 Excellent

Rubicela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Sanice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and attentive, however, the other guests were HORRIBLE. Incredibly rude, including their children. I would not stay again just because of the other people who stayed and were ill mannered guests.
Stayed 4 nights in Jan 2025

10/10 Excellent

JOE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Es una propiedad bien ubicada, frente al mar, con restaurantes y un mall al lado. Es ideal para familias, grupos, jóvenes, me gustaría que fuese mas silenciosa y tranquila, sin embargo es natural por ser un hotel para vacacionar, así que la consideraría para ese tipo de viajes.
Stayed 2 nights in Jan 2025

8/10 Good

MANUEL, LAKELAND

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean views are nice.
Stayed 3 nights in Jan 2025

10/10 Excellent

Aurelis

Pergecr
Stayed 1 night in Jan 2025

10/10 Excellent

Joel, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent views, staff, facilities, service. The restaurant has very slow service, though. Food was delicious. I would stay here again.
Stayed 3 nights in Jan 2025

10/10 Excellent

alok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyatt Regency is great
Great hotel and amazing location
Stayed 4 nights in Dec 2024

6/10 Okay

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: Clean, modern guestrooms. Excellent infinity pools with great ocean views. Quick and easy to get an Uber. Friendly staff. And a specific shout-out to Jaider, a superb bartender. Cons: Three big issues. First, the breakfast buffet (about US$23) was hit or miss. For instance, on one day, they ran out of waffles. The next day they had plenty of waffles, but all were cold. The third day they were literally served partially frozen. Sometimes they would have glasses for juices, sometimes not. Sometimes it was easy to get coffee, sometimes not. Sometimes tables were cleared promptly, sometimes not. And so on. Unfortunately, you don't have any other convenient breakfast options than this. Second, the elevators are simply ridiculous. There are multiple banks of elevators, each of which allow you to access only certain floors. It was a constant puzzle to figure out which was which because they're not labeled well nor intuitive. For instance, the only way to get to the 12th floor is to go to floor 14 and walk down two flights of stairs. Third, service at the pools is painfully slow. They simply didn't have enough staff to meet the demand.
Stayed 4 nights in Dec 2024

10/10 Excellent

Aman

Liked: Staff & service, property conditions & facilities
Very good hotel .. coming again ..
Stayed 1 night in Jan 2025

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy amable y la comida excelente. La vista al mar desde las habitaciones es impresionante. Lo único es que hace falta una remodelación o modernización de áreas húmedas.
Stayed 5 nights in Dec 2024

10/10 Excellent

Katia Lily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at the Hyatt. Best option. Thank you everyone. See you soon.
Stayed 6 nights in Dec 2024

10/10 Excellent

Morgan

Stayed 2 nights in Dec 2024

6/10 Okay

Kenneth

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful property, not always accommodating for the price.
Stayed 7 nights in Dec 2024

10/10 Excellent

terra, Kansas City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, great location, safe
Stayed 1 night in Dec 2024

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay with small kids
Amazing experience start to finish. Everyone was so accommodating and all staff made the extra effort to greet us at every encounter. The kids club was an unexpected bonus and the woman in charge was amazing with my kids. They begged to go every day. The pools were beautiful as was the hotel. We booked one of the club rooms which allows access to the club lounge for breakfast and snacks all day. Because we have kids and I was nervous about them being loud in that setting I asked if we could have the general breakfast. Even though I was initially told I had to maintain that breakfast I received a nice letter under my door that evening explaining they’d be happy for us to join the general breakfast for our entire stay. We were delighted and just want to thank the entire staff for being flexible to the needs of families :). We’ll definitely be back.
Stayed 1 night in Dec 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

FORREST

Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Camila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Dec 2024

2/10 Terrible

Djamel

Disliked: Staff & service, amenities
Had to wait 30 mins before check in , very poor reception. I had a rental car and the security guy at the door was very and unprofessional. Definitely not worth the price with a poor service. As a regular traveller to Cartagena, I won’t book there again. Not recommand
Stayed 1 night in Dec 2024

8/10 Good

Arun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
construction going on was little bad timing
Stayed 4 nights in Sep 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 5 nights in Dec 2024