ZiOne Luxury Hotel Cartagena

3.5 star property

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Photo gallery for ZiOne Luxury Hotel Cartagena

Terrace/patio
Front of property – evening/night
Superior Suite, 1 King Bed, Jetted Tub | Down duvets, minibar, in-room safe, soundproofing
Superior Room with living Room - No view | Terrace/patio
View from property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Housekeeping

Explore the area

Map
Calle 5 # 3 - 14 - Bocagrande, Cartagena, 130001
  • Bocagrande Beach
    ‪3 min walk‬
  • Castillo Grande Beach
    ‪8 min walk‬
  • Clock Tower
    ‪5 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪20 min drive‬

Room options

Junior Room, 1 King Bed, Non Smoking, Hot Tub - No view

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Superior Room with living Room - No view

  • Sleeps 2
  • 1 King Bed

Superior Suite, 1 King Bed, Jetted Tub

  • 100 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Business Room, 1 Double Bed, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

Standard Room, 2 Double Beds, Non Smoking

  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 Double Bed, Non Smoking

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Similar properties

About this property

ZiOne Luxury Hotel Cartagena

Hotel with free breakfast, a short walk to Bocagrande Beach
This smoke-free hotel features an outdoor pool, a restaurant and a bar/lounge. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli and a rooftop terrace are on-site.
ZiOne Luxury Hotel Cartagena offers 51 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down duvets. 51-inch flat-screen televisions come with satellite channels.

This Cartagena hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at ZiOne Luxury Hotel Cartagena. During your stay, you're just a quick walk from Bocagrande Beach. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 3-minute walk from Bocagrande Beach and 5 minutes by car from Clock Tower
  • Airport shuttle service available for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at ZiOne Luxury Hotel Cartagena. Free self parking is available.

This 3.5-star Cartagena hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
ZiOne Luxury Hotel Cartagena has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 51-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 4 May 2025 to 4 May 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Swimming pool
Renovation work will only be conducted at weekends. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for COP 150000.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: COP 150000.0 per night
  • Administrative fee: COP 9500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 900904020-2
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.
Property Registration Number RNT 60221

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Children may not be eligible for complimentary breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

ZiOne Luxury Cartagena
Zione Cartagena Cartagena
ZiOne Luxury Hotel Cartagena Hotel
ZiOne Luxury Hotel Cartagena Cartagena
ZiOne Luxury Hotel Cartagena Hotel Cartagena

ZiOne Luxury Hotel Cartagena Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 228 out of 501 reviews
Rating 8 - Good. 134 out of 501 reviews
Rating 6 - Okay. 70 out of 501 reviews
Rating 4 - Poor. 30 out of 501 reviews
Rating 2 - Terrible. 39 out of 501 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were treated like VIP guests by Joe or Jorge and front desk staff. They made our visit to Cartagena fabulous. I highly recommend this hotel and the restaurant offers great breakfast and menus. We took a sunset cruise and a City tour and we enjoyed it even though there was some hiccups to find out tour groups.
Stayed 1 night in Jan 2025

6/10 Okay

Dislyn

Stayed 1 night in Jan 2025

10/10 Excellent

eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 5 nights in Jan 2025

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lit in Cartagena!

My stay was amazing. Thanks so much for the upgrade. The room was incredible and the view was immaculate. Not to mention how helpful and attentive the staff was. I am definitely coming back to stay here. Hands down.
Stayed 1 night in Jan 2025

10/10 Excellent

Fara k., Santo Domingo Norte

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito todo
Stayed 5 nights in Jan 2025

8/10 Good

Odell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property didn’t have hot water during my visit. The shower also leaked due to improper caulking of the shower door. Aside for those minor issues, I’d stay there again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location & great all around service.

The room was very well kept. The staff was friendly. Service at breakfast was also good. Overall pleasant experience. Easy walk to the beach as well. I would stay there again.
Stayed 1 night in Jan 2025

2/10 Terrible

Rosa

Disliked: Cleanliness, staff & service
La persona encargada del hotel es Mal Educada y amargada
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Las habitaciones espaciosas y muy limpias. La pisc

Las habitaciones espaciosas y muy limpias. La piscina un lugar perfecto para terminar el día. El personal muy atento, amable, y con gran servicio. Milagro en la recepción muy atenta.
Stayed 5 nights in Dec 2024

10/10 Excellent

A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jose

Stayed 1 night in Nov 2024

10/10 Excellent

Jefferson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Oct 2024

10/10 Excellent

Samuel

Stayed 3 nights in Nov 2024

10/10 Excellent

Rain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean hotel
Stayed 1 night in Dec 2024

10/10 Excellent

LETY

Liked: Cleanliness, property conditions & facilities
Nice hotel
Stayed 1 night in Nov 2024

8/10 Good

LETY

Liked: Amenities
Nice hotel will stay again
Stayed 1 night in Nov 2024

10/10 Excellent

Victor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 5 nights in Nov 2024

10/10 Excellent

Oscar, Woodside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio 10/10
Stayed 3 nights in Nov 2024

8/10 Good

Hillary

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Me gustaría que fueran más atentos con la limpieza ya que el primer día no nos limpiaron hubo mucha lluvia y entro agua por la ventana y demoraron en secarlo y no pudimos usar las app de la tv de resto todo bien
Stayed 3 nights in Nov 2024

10/10 Excellent

maritza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustò el trato del personal, son muy amables. El desayuno es variado y delicioso.Es muy accesible.
Stayed 2 nights in Nov 2024

10/10 Excellent

MARY, Miami beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, rooftop pool and bar was a nice plus- beds were super comfy and couldn’t hear the people nextdoor which is always great. Breakfast was ok but we got there late- Anja(Anna?) was fantastic though and had the kitchen cook me up some eggs since the tray was empty.
Stayed 1 night in Nov 2024

10/10 Excellent

Tamara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Had an AMAZING stay at this hotel! Walking distance from the beach, restaurants and many places. This hotel was very updated and clean, best part was the AC of the room and hallway along with the rooftop pool and bar.
Stayed 2 nights in Oct 2024

6/10 Okay

Rashad

Liked: Cleanliness, staff & service, property conditions & facilities
Very tiny rooms. At a high price
Stayed 2 nights in Oct 2024

6/10 Okay

nicola

Travelled with partner
Small pool, poor selection of breakfast food , limited breakfast food choices and quantities.
Stayed 7 nights in Jun 2024