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Cally Palace Hotel & Golf Course

4.0 star property

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Photo gallery for Cally Palace Hotel & Golf Course

Property grounds
Interior entrance
Interior entrance
Indoor pool, pool loungers
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Gym
  • 24/7 front desk
  • Room service

Explore the area

Map
Cally Avenue, Gatehouse of Fleet, Castle Douglas, Scotland, DG7 2DL
  • Cally Gardens
    ‪10 min walk‬
  • Cardoness Castle
    ‪6 min drive‬
  • Mossyard Beach
    ‪13 min drive‬

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room | Individually decorated, individually furnished, desk, iron/ironing board

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Individually decorated, individually furnished, desk, iron/ironing board

Deluxe Double or Twin Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic Double Room

Classic Double Room | Individually decorated, individually furnished, desk, iron/ironing board

Classic Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room | Individually decorated, individually furnished, desk, iron/ironing board

Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Double Room, 1 Bedroom, Pets not allowed

Deluxe Double Room, 1 Bedroom, Pets not allowed | Individually decorated, individually furnished, desk, iron/ironing board

Deluxe Double Room, 1 Bedroom, Pets not allowed

  • Sleeps 2
  • 1 King Bed

View all photos for Forest Wing Double or Twin Room

Forest Wing Double or Twin Room | Individually decorated, individually furnished, desk, iron/ironing board

Forest Wing Double or Twin Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Family Room

Deluxe Family Room | Individually decorated, individually furnished, desk, iron/ironing board

Deluxe Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Forest Wing Double Room

Forest Wing Double Room | Individually decorated, individually furnished, desk, iron/ironing board

Forest Wing Double Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Forest Wing Double/Twin Room & Balcony

Individually decorated, individually furnished, desk, iron/ironing board

Forest Wing Double/Twin Room & Balcony

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Forest Wing Family Double/Twin & Balcony

Individually decorated, individually furnished, desk, iron/ironing board

Forest Wing Family Double/Twin & Balcony

  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | Individually decorated, individually furnished, desk, iron/ironing board

Classic Double or Twin Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Forest Wing Family Room

Forest Wing Family Room | Individually decorated, individually furnished, desk, iron/ironing board

Forest Wing Family Room

  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Forest Wing Accessible Double or Twin

Forest Wing Accessible Double or Twin | Individually decorated, individually furnished, desk, iron/ironing board

Forest Wing Accessible Double or Twin

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

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About this property

Cally Palace Hotel & Golf Course

Hotel in Castle Douglas with golf course and fitness centre
A golf course, an indoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Cally Palace Hotel & Golf Course offers 56 accommodations with complimentary bottles of water and a hairdryer. This individually decorated and furnished accommodation includes desks. Flat-screen televisions come with digital channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This Castle Douglas hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can play rounds at the 18-hole golf course. An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Cally Palace Hotel & Golf Course. During your stay, you're just a quick walk from Cally Gardens. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine while dining at Louis Lounge Restaurant
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a meeting room and a gift shop
  • On-site recreation includes a golf course, a gym and a sauna
  • 10 minutes on foot from Cally Gardens and a 5-minute drive from Mill on the Fleet
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Cally Palace Hotel & Golf Course offers its guests a golf course, an indoor pool, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A fitness centre, a sauna, and a terrace are also featured at the business-friendly Cally Palace Hotel & Golf Course. Free self parking is available.

This 4-star Castle Douglas hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.
Louis Lounge Restaurant – This restaurant specialises in local cuisine and serves breakfast and dinner.
Conservatory Bar – This bar serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 15 for adults and GBP 10 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Conservatory Bar
  • Louis Lounge Restaurant

Things to do

  • 18-hole golf course
  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Hiking/biking trails
  • Hot tub
  • Indoor pool
  • Mountain biking
  • Playground
  • Sauna
  • Shopping

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15.00 for adults and from GBP 10.00 for children
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Cally Palace Hotel Course Castle Douglas
Cally Palace Course Castle Douglas
Cally & Golf Course Douglas
Cally Palace Hotel Golf Course
Cally Palace Hotel & Golf Course Hotel
Cally Palace Hotel & Golf Course Castle Douglas
Cally Palace Hotel & Golf Course Hotel Castle Douglas

Cally Palace Hotel & Golf Course Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 146 out of 270 reviews
Rating 8 - Good. 81 out of 270 reviews
Rating 6 - Okay. 31 out of 270 reviews
Rating 4 - Poor. 8 out of 270 reviews
Rating 2 - Terrible. 4 out of 270 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Iain

Liked: Cleanliness, staff & service
The deluxe room No 74 was disappointing as the size was very large but no thought has been given to layout of the available room. It would appear that the standard double would have exactly the same furniture and be much cosier so you have ended up spreading furniture around the room rather than see the space as an opportunity and create an attractive seating area. TV screen was very small and some distance from the couch so comes back to point above. There was no place within the shower to put soaps /shower bottles etc The room was nice and warm and bed comfy and ensuite worked well
Stayed 1 night in Dec 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good area nice rooms
Stayed 1 night in Oct 2024

8/10 Good

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food
Stayed 1 night in Nov 2024

6/10 Okay

Angela

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We arrived and were greeted by a lovely lady on reception nothing was too much trouble for her. The room was huge, we stayed in the forest wing with lovely balcony. Was easy to get to the pool and loved the robes in the room but was missing the slippers but we had sliders with us so wasn’t too big of a deal. Leisure facilities were lovely to use but hot tub is leaking badly and let’s the look of the place down. We stayed one night and decided to get room service and was overcharged at checkout. I asked on the phone when I ordered if the prices were the same on the website and I was told they were. When we given the bill from a miserable receptionist, no “did you enjoy your stay” “was everything ok” nothing. It really spoiled the stay, she told me the menu hadn’t been updated online and just continued to repeat this. No apology or offer to look into it further just told me the card machine is over there. Such a shame as the previous receptionist was so lovely. Breakfast was nice but not without faults. Continental was nice and good choice but cooked breakfast was strange, scramble egg was an odd flavour, black pudding was spongy seemed undercooked, no potato scone but a hash brown stuck on without anyone mentioning it. Style over substance as it was nicely presented. Could be great but a member of staff soured the experience for me
Stayed 1 night in Dec 2024

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Helen

Stayed 2 nights in Nov 2024

8/10 Good

Marie

Stayed 1 night in Nov 2024

10/10 Excellent

Gill

Stayed 1 night in Nov 2024

10/10 Excellent

Candice, Napanee

Travelled with partner
Very spacious rooms!
Stayed 1 night in Nov 2024

6/10 Okay

Danny

Business traveller
Stayed 1 night in Nov 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 2 night stay, part of a longer vacation. Tucked away in spacious grounds in a quiet area, yet still easily accessible with the A75 nearby. The staff were very friendly and helpful on our smooth check in. The hotel itself was a grand old building set in spacious grounds, with its own golf course and plenty of woodland walks, and a 3 mile walk to the beach. The rooms were spacious and comfortable, well appointed and clean. We enjoyed an evening meal, the food and staff were very good. Breakfast was a bit hit and miss. A good selection of fresh fruit and cereal and juices. But the buffet hot breakfast was a little disappointing. Some of it had obviously been out for a while and was cold. We are familiar with the area so it was a good base for exploring. There is good walking and cycling in the Galloway forest. Plenty of beaches to discover nearby. The area is also a Dark Park and on a clear night the starry sky is quite impressive. Overall we had a very good time and will return.
Stayed 2 nights in Nov 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a visit
Enjoyable overnight stay, friendly attentive staff. Beautiful well maintained grounds, pet friendly ..
Stayed 1 night in Nov 2024

10/10 Excellent

B

Stayed 1 night in Oct 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Bedroom poorly heated. As a Raynauds sufferer quite uncomfortable. Breakfast very disappointing . Trays of food not replenished frequently enough and eggs rubbery and overcooked
Stayed 3 nights in Oct 2024

8/10 Good

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at a wonderful location sadly let down to a degree by breakfast. Despite being down over half an hour before breakfast ended the selection of food had not and was not replenished no bread, no sausages however eventually a few eggs appeared. Staff appeared very reluctant to ensure a good breakfast choice was available.
Stayed 1 night in Oct 2024

8/10 Good

Stewart, Woodhall Spa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were fantastic and the room was excellent.
Stayed 1 night in Oct 2024

4/10 Poor

Cat

Disliked: Cleanliness, property conditions & facilities, room comfort
Really disappointed , not a 4 star establishment
Really disappointed by this hotel, while the grounds and scenery surrounding the hotel are really lovely, the inside of the hotel particularly, the forest wing where we were staying was extremely dated. There was rust and mould in the bathroom and the balcony really needed some TLC. While the bed and pillows were really comfortable the sound proofing was non existent , we could hear absolutely everything from the room above us, which spoiled our stay and woke us up. Unfortunately I would never stay here again
Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
A fairly good hotel, but with some issues
The reception staff were nice and we checked in without any issues. When entering the room, we were greeted by mold removing spray and the room carpet looked dirty (both not great as we had a toddler with us). The room size was good and the laundry appeared to be clean. There were a few H&S issues on site including missing fire action notices, large gaps in the stairwell balustrades (well over 100mm) meaning a toddler or dog could fall through and potentially be harmed (no cautionary signage evident). The balcony railing was not secured fully and there was also no fire emergency egress plan in our room which is best practice (just a description provided). There appeared to be not enough emergency escape signage (white running man with green back ground pictogram). There were also some combustible materials found on escape routes. Most of the staff were pleasant, but one of the barmen was rude to my wife and a member of the reception team made another member of our party feel extremely embarrassed about their disability. Staff training around disability awareness and unconscious bias would be appropriate. The pool area appeared clean enough but appeared a bit tired and will require refurbishment soon.
Stayed 3 nights in Oct 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful few days in a hidden-away gem of a hotel
Absolutely fantastic. Great service from friendly staff and a very comfortable couple of night's experience. The food served from a comprehensive choice of dishes was top-drawer and the bar had a good range of drinks and spirits. Only slight issue would be the fact that the hotel is not easy to find - even with a google map and route planner - as there are no signs for it, even from Gatehouse of Fleet, and is extremely well hidden down Cally Avenue which is a wooded avenue heading into the substantial forest estate. We didn't even see a sign for the golf course.
Stayed 2 nights in Oct 2024

8/10 Good

Margaret

Travelled with family
Dining experience spoiled visit
First impressions were great. Room was very large for us as a family with two bathrooms which were oldish but extremely clean. Beds were super large and very comfortable although bunk beds were a little creaky at night with child in them. Worst part of our visit was dining at night. We chose to dine in conservatory area as our dog could go too. Staff were very professional and pleasant but after ordering we had to ask if/ when our starters would be served and then there was a very long wait before we again asked if our main course was coming. Child’s nuggets were extremely overcooked when they were served! If staying again I would not eat in! Breakfast in the morning was much better.
Stayed 1 night in Oct 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This wasn’t our first visit to the Cally Palace and, as usual, we weren’t disappointed. Great service from friendly staff.
Stayed 4 nights in Oct 2024

8/10 Good

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Excellent location, if you are travelling from or to the Ferry at Cairnryan and need a (very) nice place, and very (very) quiet place to stay. Very serene. We only have two (minor) critiques from our most recent stay. The mattress in Room 74. It had a very hard/solid "perimeter" / "edging", and then sunk inward. So I think there's a new mattress needed. Also, for the scale of the room (it was very big, and very recently refurbished), the bed should be a Queen or King size. Last (minor) critique, the area around the sink just needed a little more cleaning and/or attention to detail. Again - minor critique. Great parking. Great view overlooking the front of the property. Very helpful front-desk staff, check-in staff, night porters, etc.
Stayed 1 night in Sep 2024

6/10 Okay

Helen

Liked: Staff & service
Stayed 3 nights in Sep 2024

10/10 Excellent

stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Joanne

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2024