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SureStay Hotel by Best Western Castlegar

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Hotel by Best Western Castlegar

Exterior
Suite, 2 Queen Beds, Non Smoking, Kitchenette | Premium bedding, Select Comfort beds, laptop workspace
Room amenity
Lobby
Premium bedding, Select Comfort beds, laptop workspace

Reviews

8.0 out of 10

Very good

Popular amenities

  • Breakfast included
  • Restaurant
  • Air conditioning
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry

Explore the area

Map
1810 8th Avenue, Castlegar, BC, V1N2Y2
  • Spirit Square
    4 min drive
  • Doukhobor Discovery Centre
    4 min drive
  • Kootenay Gallery
    4 min drive
  • Castlegar, BC (YCG)
    4 min drive

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Premium bedding, Select Comfort beds, laptop workspace

Suite, 1 King Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Shower Only)

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Shower Only)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette

Premium bedding, Select Comfort beds, laptop workspace

Suite, 2 Queen Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Economy Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

Premium bedding, Select Comfort beds, laptop workspace

Economy Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Pet Friendly)

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Hotel by Best Western Castlegar

Hotel with free breakfast, near Kootenay Gallery
This hotel features a restaurant, a bar/lounge and a conference centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and conference space are on-site.
SureStay Hotel by Best Western Castlegar offers 58 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Select Comfort beds feature premium bedding. 30-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they enjoy the free breakfast at SureStay Hotel by Best Western Castlegar. During your stay, you're just a quick walk from Columbia River. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at The Grand Buddha Bistro, a bistro that serves Thai cuisine
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute drive from CPR Station Museum and a few minutes from Doukhobor Discovery Centre
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 2497 square feet (232 square metres) and includes a conference centre. A library, barbecue grills, and a vending machine are also featured at SureStay Hotel by Best Western Castlegar. Self parking is free.

Smoking is allowed in designated areas at this Castlegar hotel.

Guests are served a free continental breakfast daily from 6 AM to 10 AM.
The Grand Buddha Bistro – This bistro specialises in Thai cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free continental breakfast available daily 6 AM to 10 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Grand Buddha Bistro

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (2,497 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • In the mountains
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1981
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per pet (varies based on length of stay), plus a deposit of CAD 100 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per stay
  • Breakage deposit: CAD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: CAD 100 per stay
  • Pet fee: CAD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Up to 3 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Fireside Castlegar
Fireside Inn Hotel Castlegar
Surestay By Best Castlegar
Fireside Inn Hotel Conference Centre
SureStay Hotel by Best Western Castlegar Hotel
SureStay Hotel by Best Western Castlegar Castlegar
SureStay Hotel by Best Western Castlegar Hotel Castlegar

SureStay Hotel by Best Western Castlegar Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 243 out of 776 reviews" "
Rating 8 - Good. 345 out of 776 reviews" "
Rating 6 - Okay. 121 out of 776 reviews" "
Rating 4 - Poor. 44 out of 776 reviews" "
Rating 2 - Terrible. 23 out of 776 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Melissa

Disliked: Amenities, property conditions & facilities
The room I had was on the back side of the property. It had very poor internet connectivity which was something I had called to inquire about prior to booking and was told it was great. There was a large gap between the door and door frame where flies and wasps were getting into the room. They did end up moving me me but I was not comfortable here
Stayed 2 nights in Aug 2024

10/10 Excellent

Koji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Krystal

Liked: Staff & service
Just an average hotel. We got in late and had to leave early so didn’t get much of a chance to explore the area.
Stayed 1 night in Aug 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Jeremy

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Some stains on the sheets and rips in comforters on both beds. Staff was very friendly and very helpful. There was a lot of flies and wasps outside the doors by parking lot. The kitchenette really didn't have much for utensils and pans. Had to buy a knife because there's was dull and no cutting board.
Stayed 5 nights in Aug 2024

8/10 Good

Barb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only concern was that there is no elevator and had to carry our luggage to the second floor, the breakfast and facilities were very good and clean, would stay here again.
Stayed 1 night in Jul 2024

2/10 Terrible

Cory

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

6/10 Okay

Perry

Travelled with partner
Liked: Staff & service
The room was in back side of building, they had garbage container there and we had real problem with wasps... terrible. The pillows in the room were bad...
Stayed 1 night in Aug 2024

8/10 Good

Shari

Travelled with family
Liked: Cleanliness, staff & service
rooms were nice and if I needed something they always helped. pipes were a bit noisy
Stayed 5 nights in Aug 2024

10/10 Excellent

Dyana Musfelt

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Everything superb!
Stayed 1 night in Jul 2024

6/10 Okay

Lisa

Stayed 2 nights in Jul 2024

10/10 Excellent

Dan

Business traveller
Liked: Amenities
Great stay!
Stayed 1 night in Jul 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
We were situated at the back of the building where all the recycle and garage containers are. Your not looking at a tidy area for sure. The other thing was the bed. Very uncomfortable.
Stayed 1 night in Jul 2024

2/10 Terrible

Dennis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE
Our room was filthy!! You had to keep your shoes on in the room as the floor was filthy. We couldn't wear shoes to bed, so when you had to walk on these filthy floors your feet came out black from the dirt. This was a pet friendly room we were forced into even though we had ne pet and wanted to be moved. The Hotel refused. We ended up with flea bites and a allergic reaction to the dog dirt and hair in the room. This on top of torn sheets as well. The breakfast in this hotel was the WORST that we have experienced on our weeks of travel so far. We will never return to this horrible hotel.
Stayed 1 night in Jul 2024

8/10 Good

Patricia Ruth, Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

SHEILA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Travis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Allen

Liked: Property conditions & facilities, room comfort
Shower was dingy, awkward and small, floors were very dirty but everything else was good
Stayed 1 night in Jul 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service
Check in was good and the room we were given was around the back, away from the street, and quite large. I appreciated no carpet and having a chair to sit in. The bathroom had a very old, TINY shower but good water pressure. That night there was a very loud concert around the corner so we weren’t able to sleep until 10:30 but they did obey the quiet hours.
Stayed 1 night in Jul 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

8/10 Good

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall great and easy. But no hand soap in the bathroom which was a pet peeve.
Stayed 1 night in Jul 2024

10/10 Excellent

Sheila

Stayed 1 night in Jul 2024

8/10 Good

Gina

Travelled with partner
Liked: Cleanliness, staff & service
Dated property but clean. Beds were very comfortable and the staff friendly. Good enough for an overnight during a road trip.
Stayed 1 night in Jul 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passing thru
This was a one night stop while driving from Waterton to Vancouver. Pros: Room was large! Tons of room for all our gear including a separate little area with a mini fridge (with a freezer that worked!), microwave, small sink, and coffee pot. The AC was awesome (it was over 100 degrees F/39C! The breakfast was lovely and just enough without being overwhelming. Cons: Our room was in the back (initially a huge pro so we didn't hear any road noise). The amount of flies and bees surrounding our vehicle was a nuisance but it was the smell of the dumpsters nearby that was nauseating. I'm guessing this is only a summer issue due to the heat. It didn't bother me as much as it did my husband. I would stay again but my husband said no way. The staff was lovely and hard working. I appreciated their attention to detail and getting us checked in a few minutes early.
Stayed 1 night in Jul 2024

10/10 Excellent

Dave

Stayed 1 night in Jul 2024