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Sugbutel Family Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sugbutel Family Hotel

Deluxe Twin Room | Free WiFi
Hallway
Lobby
View from property
Buffet

Reviews

7.0 out of 10

Good

Popular amenities

  • Breakfast available
  • Laundry
  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
S. Osmena Boulevard, North Reclamation, Cebu, Cebu, 6000
  • SM City Cebu
    6 min walk
  • Robinsons Galleria Cebu
    7 min walk
  • Pier 4 Cebu Port
    10 min walk
  • Cebu (CEB-Mactan - Cebu Intl.)
    27 min drive

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Free WiFi

Deluxe Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room | Free WiFi

Family Room

  • 18 sq m
  • Sleeps 4
  • 3 Single Beds

View all photos for Superior Double Room

Superior Double Room | Free WiFi

Superior Double Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Free WiFi

Superior Twin Room

  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room | Free WiFi

Deluxe Twin Room

  • 18 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Family Room

Deluxe Family Room | Free WiFi

Deluxe Family Room

  • 19 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Twin Room

Standard Twin Room | Free WiFi

Standard Twin Room

  • 16 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Similar properties

Room

Summit Galleria Cebu

Pool
Kids pool
Parking included
Free WiFi
4.3 out of 5, Excellent, (463)
The price is €57
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Summit Galleria Cebu

About this property

Sugbutel Family Hotel

Hotel with a 24-hour front desk, a short walk to SM City Cebu
This smoke-free hotel features a restaurant, a business centre and a meeting room. WiFi in public areas is free. Additionally, dry cleaning, a 24-hour front desk and a computer station are on-site.
Sugbutel Family Hotel offers 47 air-conditioned accommodations with complimentary bottles of water and free toiletries. 23-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

During your stay at Sugbutel Family Hotel, you're just a quick walk from SM City Cebu. Free WiFi in public areas, a restaurant and a business centre are available.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Breakfast is offered for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • 6 minutes by foot from SM City Cebu and a 3-minute drive from Magellan's Cross
There's a restaurant on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a meeting room. Sugbutel Family Hotel also features complimentary newspapers in the lobby, dry cleaning/laundry services, and a corner/local shop.

This 3-star Cebu hotel is smoke free.

Sugbutel Family Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Breakfast available for a fee: PHP 150 to 300 per person
  • A restaurant

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 23-inch flat-screen TV with premium cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Free local calls
  • Phone

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sugbutel Family Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: approximately PHP 150 to 300 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Sugbutel Family Hotel Cebu
Sugbutel Family Hotel
Sugbutel Family Cebu
Sugbutel Family
Sugbutel Bed And Bath
Sugbutel Bed & Bath Hotel Cebu City
Sugbutel Family Hotel Cebu Island/Cebu City
Sugbutel Family Hotel Cebu
Sugbutel Family Hotel Hotel
Sugbutel Family Hotel Hotel Cebu

Sugbutel Family Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 10 out of 53 reviews" "
Rating 8 - Good. 20 out of 53 reviews" "
Rating 6 - Okay. 12 out of 53 reviews" "
Rating 4 - Poor. 6 out of 53 reviews" "
Rating 2 - Terrible. 5 out of 53 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Leendert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Luisa

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Roger

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Brenda

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and simple
Clean and simple
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019

8/10 Good

Zenith

Liked: Staff & service
Convenient overnight stay
Friendly staff, free parking, and convenient to shopping malls. No hot water in the shower area. Good for overnight stay. Would stay again in the future .
Stayed 1 night in Jul 2019

8/10 Good

marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was good for the price
Stayed 1 night in Jul 2019

4/10 Poor

DARREL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foodv
The food is limited even though it was a buffet
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness
I had a good stay
Check in day was good. Staffs are accomodating. Room was clean and somehow fresh. Staffs at dining area were not at all friendly , kid friendly to be exact. Seems like they are lazy serving breakfast. Overall experience is good and i would still love to stay at sugbutel on my next trip to cebu.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
I imagine that detention centres would, or should, be run like Sugbutel so called Family Hotel. Extremely orderly with lukewarm service personnel. Still, it was a relief for me to be able to sleep in a noise free, clean place. The only thing this place lacked was atmosphere. There is no apparent communal area, so there’s no social aspect to the place unless you’re there with family or friends. Annoyingly too, the WiFi access switches off for any and every reason. You moved. You paused. So you have to keep logging in. It’s close to a big mall, SM mall is a 5 minute walk away. And the hotel is a short taxi ride from many places of interest.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all I liked the hotel. The price was good. a little bit far to walk to shopping and resturants.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Sugbutel is near the port area of Cebu. So expect a noisy & dusty environment. As of this moment, some parts of the hotel are being renovated & not in excellent condition. The front desk people needs to improve when it comes to costumer service. Management should not hold any of your personal identification upon check in & the use of the keycard should not have a 500php deposit, it should be given for free since your booked in the said hotel. Some of the staffs are nice & respectful. Good costumer service is a must. Thank you.
Stayed 1 night in Jul 2018

8/10 Good

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
suggestion
they need to put door on each room of the dorm
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Staff & service
Average
Location near SM mall and walkable, but it can be very noisy at night with the buzz of ships on the dock area, quite a busy street, people on the street. Staff are nice and accommodating, there’s housekeeping everyday and new drinking bottled water. They serve set breakfast, any additional slice of ham or sausage is not allowed. My stay is just fine, the hotel is not fancy nor either a cheap hotel.. its average

8/10 Good

Jastynne A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Chris

Disliked: Room comfort
Disappointed condition of room,, no window and didn’t get any information about the room(no windows)
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Good location at a friendly price. Ideal for family indeed.
Stayed 1 night in Nov 2017

2/10 Terrible

dee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth
Very noisy hallway Free breakfast is very limited. You cant ask for more Bed is itchy No refrigerator
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice

6/10 Okay

Wendy, Philippines

Disliked: Staff & service
Toiletries Disappointment
My fiancé is staying overnight and didn't thought of bringing toiletries since it's written with free toiletries. He was shocked that they don't have toothbrush and toothpaste offered even he is willing to pay for it.

2/10 Terrible

frank

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID - overpriced for what it is.
Expect nothing and still be disappointed. Room was not cleaned properly prior to my arrival. They have no sheet on the bed, just a dirty fleece blanket, with no clean sheet to cover yourself with. When asked for a sheet they told me 40php, then 50php, then told me they had none. They put my call through to a Manager but the phone rang and rang and rang. No answer, no followup. Breakfast is mediocre and badly put together. The place is SO noisy, do not expect any sleep, even with ear plugs. The doors slam and echo in the hallway, the doors have alarms on them when held open too long, sp you'll hear those alarms all night as well as disrespectful filippino tourists schlepping up and down the hallway and yelling to each other past well into the morning hours and then again before 5am. Room doesnt match photo well at all. Room smells very musty, no window in room or bathroom. Just go somewhere else.

6/10 Okay

Ivan, Maasin

An average hotel with positive and negative points
Hotel was ok, except for breakfast which was not very good. Very close to new Robinsons mall which is an excellent place to visit. Close to ferry service if travelling back to Leyte.

8/10 Good

ivan, Zamboanga City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing
it was great

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money and Spacious Room
Near in SM Cebu City and Robinson's Mall. They have convenience store beside the lobby but open until 11pm only. Breakfast tastes good. Spacious room. We encountered brown outs but good thing they have power generator.