Hilton Tulum Riviera Maya All-Inclusive Resort

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Dates

April 2025

May 2025

Presidential Suite, 1 King Bed | Living area | 65-inch Smart TV with digital channels, TV

9 restaurants, lunch, dinner served; Asian cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

Explore the area

Carretera Cancun Tulum 307, Tulum, QROO, 77774

Riviera Maya Golf Club
‪7 min drive‬
Xel-Há Park
‪11 min drive‬
Xcacel Beach
‪12 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)
‪274 min drive‬

Room options

Premium bedding, free minibar, in-room safe, individually decorated

Room, 2 Queen Beds, Resort View, Partial Ocean View

Partial ocean view
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Ocean View, Oceanfront

Ocean view
Sleeps 4
2 Queen Beds

Club Room, 1 King Bed, Nature View

42 sq m
Resort view
Sleeps 3
1 King Bed

65-inch Smart TV with digital channels, TV

Suite, 1 King Bed, Ocean View (Governors Suite)

130 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Nature View

42 sq m
Resort view
Sleeps 3
1 King Bed

Family Room, 1 King Bed, Ocean View

42 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Nature View

Sleeps 4
2 Queen Beds

Club Room, 2 Queen Beds, Resort View, Ocean View

Ocean view
Sleeps 4
2 Queen Beds

Club Room, 2 Queen Beds, Nature View

Sleeps 4
2 Queen Beds

Club Suite, 1 King Bed, Ocean View

80 sq m
Ocean view
Sleeps 3
1 King Bed

Family Room, 1 King Bed, Nature View

42 sq m
Resort view
Sleeps 3
1 King Bed

Club Room, 2 Queen Beds, Resort View, Partial Ocean View

Partial ocean view
Sleeps 4
2 Queen Beds

Family Room, 2 Queen Beds, Nature View

Sleeps 4
2 Queen Beds

Family Room, 2 Queen Beds, Ocean View

Ocean view
Sleeps 4
2 Queen Beds

Club Suite, 1 King Bed, Partial Ocean View

80 sq m
Ocean view
Sleeps 3
1 King Bed

Family Room, 2 Queen Beds, Ground Floor

Sleeps 4
2 Queen Beds

Club Room, 1 King Bed, Partial Ocean View

42 sq m
Ocean view
Sleeps 3
1 King Bed

Club Room, 1 King Bed, Ocean View

42 sq m
Ocean view
Sleeps 3
1 King Bed

Suite, 1 King Bed, Ocean View

80 sq m
Ocean view
Sleeps 3
1 King Bed

Suite, 1 King Bed, Accessible, Partial Ocean View

80 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Ocean View

42 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Accessible, Partial Ocean View

42 sq m
Ocean view
Sleeps 3
1 King Bed

Family Suite, 1 King Bed, Ground Floor

80 sq m
Ocean view
Sleeps 3
1 King Bed

Family Suite, 1 King Bed, Ocean View

80 sq m
Ocean view
Sleeps 3
1 King Bed

Family Room, 1 King Bed, Ground Floor

42 sq m
Ocean view
Sleeps 3
1 King Bed

Presidential Suite, 1 King Bed

159 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

42 sq m
Resort view
Sleeps 3
1 King Bed

Similar properties

On private beach
Pool
Breakfast included
All-inclusive

for 1 room

includes taxes & fees

16 Apr - 17 Apr

About this property

Luxury property on the beach, with 8 outdoor pools

Catch some rays at the beach or spend the day relaxing at Hilton Tulum Riviera Maya All-Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.

Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hairdryers and children's dressing gowns. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Housekeeping is provided on a daily basis.

8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 13 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Our customers tell us they can't get enough of Hilton Tulum Riviera Maya All-Inclusive Resort's great location. During your stay, you'll be within walking distance of Riviera Maya Golf Club. Free breakfast, free WiFi in public areas and free valet parking are available.

Free full breakfast served daily
Free Wi-Fi in some public areas
Free valet parking
Enjoy Asian cuisine with ocean views at Noriku, one of the property's 9 restaurants and 3 bars/lounges
Splash around at the waterslide or swim in the 8 outdoor pools
Indulge with body wraps, manicures and pedicures or body scrubs at the spa
Services include a free children's club, dry cleaning/laundry and a concierge
On-site recreation includes a 24-hour gym, a playground and yoga classes
Guests have great things to say about the location and the family-friendly amenities
11 minutes by car from Xel-Há Park and 8 minutes from Akumal Beach

Some rates at Hilton Tulum Riviera Maya All-Inclusive Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Hilton Tulum Riviera Maya All-Inclusive Resort, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Free valet parking is available.

This 4.5-star Tulum property is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to 11:30 AM. The property hosts a free manager's reception daily.

Noriku – Overlooking the ocean, this fine-dining restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.

Auma – Overlooking the ocean, this steakhouse specialises in Regional cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Maxal – Overlooking the ocean, this family restaurant specialises in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Luce – Overlooking the ocean, this family restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Chiringuito Sea Salt – This beachfront seafood restaurant specialises in Mexican cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Late-night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Hilton Tulum Riviera Maya All-Inclusive Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transport

Free uncovered valet parking on site

Food and drink

Free full breakfast available daily 7:00 AM to 11:30 AM
3 bars/lounges
3 beach bars
3 poolside bars
9 restaurants
A coffee shop/cafe
Free daily manager's reception
Snack bar/deli

Restaurants on site

Auma
Chiringuito Sea Salt
La Luce
Maxal
Noriku

Things to do

24-hour gym
8 outdoor pools
Arcade/game room
Children's pool
Fitness classes
Free children's club
Full-service spa
Playground
Shopping
Waterslide
Yoga classes

Family friendly

8 outdoor pools
Arcade/game room
Children's games
Children's pool
Free children's club
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

7 meeting rooms
Business centre
Computer station
Coworking space

Outdoors

Beach loungers
Beach towels
Beach umbrellas
On the beach
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas

Full-service spa

13 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot tub
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible shuttle
Handrails in hallways (61 centimetre high)
Lift (79 centimetre wide door)
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Children's robes
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

65-inch smart TV with premium digital channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar
Restaurant dining guides

Access via exterior corridors
Air conditioning
Connecting rooms available
Desk
Desk chair
Free local calls
Individual decor
Individual furnishings
Laptop workspace
Laptop-compatible safe
Mobile key entry
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Children stay free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Front desk staff will greet guests on arrival at the property.

We should mention

Children stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

6/10 Okay

Kishore

Travelled with family

2 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Food choices are limited despite many restaurants onsite.

Stayed 6 nights in Dec 2024

10/10 Excellent

Roger

Travelled with family, Travelled with family and small children

2 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/5

Stayed 10 nights in Dec 2024

10/10 Excellent

Jason

1 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Dec 2024

6/10 Okay

Erica

1 Jan 2025

Liked: Cleanliness, property conditions & facilities

Stayed 6 nights in Dec 2024

2/10 Terrible

Mark

Travelled with family

1 Jan 2025

Disliked: Cleanliness, staff & service, amenities

We had to wait 2 hours for towels at the pools. Dinner Reservations wasn’t fair.

Stayed 4 nights in Dec 2024

6/10 Okay

VISHNU

Travelled with family and small children

31 Dec 2024

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

They say everything is Oceanfront but don’t differentiate between pool view vs Oceanfront. We had to get our room changed after 3 nights though we paid for Oceanfront. Not so many international food varieties, namely zero indian food. Getting to the lobby vs room was a time waste as you have to shuttle in the trolley. Not many activities or shows even during the Holidays time, not really worth the money for the huge amounts we paid

Stayed 6 nights in Dec 2024

10/10 Excellent

Fred

31 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place. Check in process was slow.

Stayed 5 nights in Dec 2024

10/10 Excellent

Ha

31 Dec 2024

Stayed 3 nights in Dec 2024

10/10 Excellent

Theresa

Travelled with partner

30 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were amazing! Super friendly and helpful. Food was really good.

Stayed 6 nights in Dec 2024

10/10 Excellent

Michael

30 Dec 2024

Liked: Staff & service

10/10 Excellent

Niket

Travelled with family, Travelled with group

30 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had great time at Hilton Tulum. We received excellent service and we really appreciate it. Gomeicinodo Isabel greeted us with smile every morning and provided excellent service. Charlie from Activities department kept us busy, entertained and amazed. Pool temperature was at the best for comfortable swimming. The food options were great but it would be nice to have some more proper Indian / vegetarian options rather than just vegetables.

Stayed 5 nights in Dec 2024

6/10 Okay

mori

Travelled with family

29 Dec 2024

Liked: Cleanliness, property conditions & facilities

very new property. good size rooms but too crowded for the number of people. not enough buffets and coffee shops. too many racons running around at night eating off room service left overs. very friendly people, 6 different restaurants options but service is too slow due to overcrowding. lastly too may kids, if you don't have kids this place is not for you

10/10 Excellent

Elizabeth Alice

Travelled with family

29 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved our stay here!! Staff was so friendly and the property was very nice! Only thing we did not care for was how crowded it was. It’s a very large property. Otherwise, great place for families.

Stayed 6 nights in Dec 2024

6/10 Okay

Tiffany, Lithonia

Travelled with family

29 Dec 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

I found the staff to be unreliable and very dismissive about questions and concerns. The staff gave inaccurate information pertaining to booking of restaurants and transportation to the airport.

Stayed 4 nights in Dec 2024

8/10 Good

Camilo

Travelled with family

29 Dec 2024

Liked: Cleanliness, property conditions & facilities

Nice property. Room service can be time consuming at times due to property size and number of people.

Stayed 4 nights in Dec 2024

4/10 Poor

Ramy

29 Dec 2024

Stayed 7 nights in Dec 2024

2/10 Terrible

Petr

Travelled with family and small children

29 Dec 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Hilton Tulum - A Complete Disaster If you’re considering Hilton Tulum for your next vacation, think again. This resort is a massive disappointment and a complete waste of money. What should have been a relaxing getaway turned into a frustrating ordeal. Here’s why: 1. Beach - Hazardous and Dirty The beach was littered with plastic and full of sharp, hard rocks that made entering the water dangerous and nearly impossible. I cut my foot badly on the rocks and couldn’t walk for days, which ruined my entire trip. The resort’s failure to maintain a safe and clean beachfront is unacceptable for any hotel, let alone one claiming to be luxury. 2. Service - Dishonest and Frustrating The resort is rife with shady practices. Bellboys worked with taxi drivers to overcharge guests for rides to Tulum and exchange currency at outrageous rates. It felt like every interaction was a setup to scam you rather than provide genuine hospitality. 3. Food - Disgusting and Unrecognizable The food was beyond terrible. Every meal resembled some sort of goo—indistinguishable, greasy, and unappetizing, regardless of the time of day. Whether it was breakfast, lunch, or dinner, everything was overly oily and lacked any flavor or quality. I’ve never dreaded mealtime on a vacation before, but Hilton Tulum managed to make food feel like a punishment. 4. Drinks - Far From Top Shelf For an all-inclusive resort, the drink options were shockingly bad. The “top shelf” liquor was laughable—the most expensive

Stayed 7 nights in Dec 2024

8/10 Good

Karen

Travelled with family

28 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was absolutely gorgeous! The water was crystal clear. The food was better than expected for an all inclusive. It was difficult to find a chair near the nicer swimming pools. It was annoying that people left their towels there all day. It was also difficult to get dinner reservations at a reasonable hour. They seemed to fill up the moment they became available.

Stayed 6 nights in Dec 2024

10/10 Excellent

Tonya

28 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was amazing. If you didn’t want to leave the resort you didn’t have to. Everything is just there.

Stayed 6 nights in Nov 2024

6/10 Okay

Bhanu

28 Dec 2024

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Stayed 4 nights in Dec 2024

8/10 Good

Jason G, Saxtons River

Travelled with family

27 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Never really stay at big resorts. Hilton was very nice, clean, absolutely great staff. Food options were actually very good. One downside was that the only areas to access the beach and ocean were next to pools where they were constantly doing some kind of activities which amounted to an MC on a mike making a ton of needless noise. It was unbearable sometimes and subtracted from the beautiful water and beach

Stayed 6 nights in Dec 2024

10/10 Excellent

Chau Thi Minh

26 Dec 2024

Stayed 4 nights in Dec 2024

10/10 Excellent

Chintu

Travelled with family

26 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All the staffs was very nice and clean resort. We need more day and night activities

Stayed 4 nights in Dec 2024

8/10 Good

Hasmukhbhai

Travelled with family, Travelled with family and small children

26 Dec 2024

Pros : big resort. Lots of amenities. Neat and plenty of activities for all throughout day. Helpful Hilton app. Shuttles came often to take people from area to area. Lots of pools for everyone to spread out and be be crowded. Several dinner restaurants options. Staff nice and friendly. Nightly entertainment good. Cons: too big. Takes time to get to different areas. Front desk kept sending us to concierge for basic questions. Buffet Food was OK- caters to most people. Lacks flavor. We had 4 rooms at casa 2– it was noisy daily starting at 6 am- due to guests or staff. Hallway echos. Ground level rooms draws bugs and insects inside rooms.

Stayed 5 nights in Dec 2024

10/10 Excellent

ADITYA

Travelled with family and small children

25 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was great

Stayed 4 nights in Dec 2024

Hilton Tulum Riviera Maya All-Inclusive Resort

Choose dates to view prices

Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

Reviews

Popular amenities

Explore the area

Room options

View all photos for Room, 2 Queen Beds, Resort View, Partial Ocean View

Room, 2 Queen Beds, Resort View, Partial Ocean View

View all photos for Room, 2 Queen Beds, Ocean View, Oceanfront

Room, 2 Queen Beds, Ocean View, Oceanfront

View all photos for Club Room, 1 King Bed, Nature View

Club Room, 1 King Bed, Nature View

View all photos for Suite, 1 King Bed, Ocean View (Governors Suite)

Suite, 1 King Bed, Ocean View (Governors Suite)

View all photos for Room, 1 King Bed, Nature View

Room, 1 King Bed, Nature View

View all photos for Family Room, 1 King Bed, Ocean View

Family Room, 1 King Bed, Ocean View

View all photos for Room, 2 Queen Beds, Nature View

Room, 2 Queen Beds, Nature View

View all photos for Club Room, 2 Queen Beds, Resort View, Ocean View

Club Room, 2 Queen Beds, Resort View, Ocean View

View all photos for Club Room, 2 Queen Beds, Nature View

Club Room, 2 Queen Beds, Nature View

View all photos for Club Suite, 1 King Bed, Ocean View

Club Suite, 1 King Bed, Ocean View

View all photos for Family Room, 1 King Bed, Nature View

Family Room, 1 King Bed, Nature View

View all photos for Club Room, 2 Queen Beds, Resort View, Partial Ocean View

Club Room, 2 Queen Beds, Resort View, Partial Ocean View

View all photos for Family Room, 2 Queen Beds, Nature View

Family Room, 2 Queen Beds, Nature View

View all photos for Family Room, 2 Queen Beds, Ocean View

Family Room, 2 Queen Beds, Ocean View

View all photos for Club Suite, 1 King Bed, Partial Ocean View

Club Suite, 1 King Bed, Partial Ocean View

View all photos for Family Room, 2 Queen Beds, Ground Floor

Family Room, 2 Queen Beds, Ground Floor

View all photos for Club Room, 1 King Bed, Partial Ocean View

Club Room, 1 King Bed, Partial Ocean View

View all photos for Club Room, 1 King Bed, Ocean View

Club Room, 1 King Bed, Ocean View

View all photos for Suite, 1 King Bed, Ocean View

Suite, 1 King Bed, Ocean View

View all photos for Suite, 1 King Bed, Accessible, Partial Ocean View

Suite, 1 King Bed, Accessible, Partial Ocean View

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

View all photos for Room, 1 King Bed, Accessible, Partial Ocean View

Room, 1 King Bed, Accessible, Partial Ocean View

View all photos for Family Suite, 1 King Bed, Ground Floor

Family Suite, 1 King Bed, Ground Floor

View all photos for Family Suite, 1 King Bed, Ocean View

Family Suite, 1 King Bed, Ocean View

View all photos for Family Room, 1 King Bed, Ground Floor

Family Room, 1 King Bed, Ground Floor

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

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About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

All-inclusive details

Awards and affiliations

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors