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Elia Portou Due

4.0 star property

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Suite, 2 Bedrooms, Balcony | In-room safe, desk, soundproofing, free WiFi
Classic Room, Hot Tub | In-room safe, desk, soundproofing, free WiFi
Exterior detail
Exterior
In-room safe, desk, soundproofing, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Laundry
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Portou 28, Chania, Crete, 73100
  • Old Venetian Harbor
    ‪2 min walk‬
  • Chania Central Market
    ‪6 min walk‬
  • Nea Chora Beach
    ‪12 min walk‬
  • Chania (CHQ-Ioannis Daskalogiannis)
    ‪27 min drive‬

Room options

View all photos for Classic Room, Hot Tub

Classic Room, Hot Tub | In-room safe, desk, soundproofing, free WiFi

Classic Room, Hot Tub

  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, soundproofing, free WiFi

Standard Room

  • 18 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Balcony

Suite, 2 Bedrooms, Balcony | View from room

Suite, 2 Bedrooms, Balcony

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Suite, 1 Bedroom

In-room safe, desk, soundproofing, free WiFi

Suite, 1 Bedroom

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed

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About this property

Elia Portou Due

Hotel in Chania, steps from Old Venetian Harbor
This hotel features concierge services, dry cleaning and express check-out. WiFi in public areas is free. Other amenities include tour/ticket assistance and a front desk safe.
Elia Portou Due offers 6 air-conditioned accommodations with espresso makers and a safe. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is offered on a daily basis and fridges can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Elia Portou Due, you're just a quick walk from Old Venetian Harbor. Features include free WiFi in public areas, plus breakfast (surcharge) and dry cleaning service.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Old Venetian Harbor and 6 minutes on foot from Chania Central Market
  • Airport, bus station shuttle and ferry terminal shuttle service available for a fee
As a guest of Elia Portou Due, you'll find tour/ticket assistance, concierge services, and dry cleaning/laundry services. Public spaces have free WiFi. An airport shuttle (available 24 hours), a ferry terminal shuttle and a bus station shuttle are available for a fee. Elia Portou Due also features express check-out and a front desk safe.
For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10:30 AM.
Room service is available.

Languages

English, Greek

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 12 for adults and EUR 12 for children

Family friendly

  • Refrigerator on request
  • Soundproofed rooms

Conveniences

  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Espresso maker
  • Refrigerator on request
  • Room service

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
The check-in location differs from the property location; go to: [Zampeliou 32 street- Elia Zampeliou Hotel]
Guests must contact the property in advance for check-in instructions; your host will greet you
If you arrive at the property after hours, you'll need to check in at an alternative location: [Zampeliou 32 street- Elia Zampeliou Hotel]
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12 for adults and from EUR 12 for children
  • Airport shuttle fee: EUR 30 per room (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Elia Portou Due offers transfers from the ferry terminal and airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Zampeliou 32 street- Elia Zampeliou Hotel
Guests arriving after hours will need to go to the following location to check in: Zampeliou 32 street- Elia Zampeliou Hotel
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Elia Portou Residence Hotel Chania
Elia Portou Residence Hotel
Elia Portou Residence Chania
Elia Portou Due Hotel
Elia Portou Due Chania
Elia Portou Due Hotel Chania

Elia Portou Due Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 12 out of 23 reviews
Rating 8 - Good. 8 out of 23 reviews
Rating 6 - Okay. 1 out of 23 reviews
Rating 4 - Poor. 1 out of 23 reviews
Rating 2 - Terrible. 1 out of 23 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Karnig

Liked: Cleanliness, staff & service, property conditions & facilities
The shower was excellent. The room was comfortable. The location in the old town was charming and easy to walk everywhere. We were quite happy with the property.
Stayed 2 nights in Oct 2024

8/10 Good

Christie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I really liked this hotel. I thought it was very conveniently placed. It was near a lot of nice restaurants and shops. I do wish I was given instructions before check in because we had to go to a building a short walk away to check in but we had to call someone to figure that out. Also, it says the rooms are sound proof but it was a little noisy and our room was right there next to the street. You could hear everyone on the streets and people walking in the room above you. I still thought it was a very cute room and loved that they provided things like shampoo, body wash, toothbrushes, etc.
Stayed 2 nights in Sep 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a bi confusing but the property was incredible comfortable and easily accessible
Stayed 1 night in Aug 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

24 hour reception NOT at the room.

We loved it! Note: The Eλία / Elia Reception in Chania is not always were the rooms are! The Reception is on a little alley just behind, but parallel, to the harbour side. Super nice reception staff! Elia (Eλία) have rooms in different places in the quite ritzy little alleys behind Chania Old Port. So we did quite a bit of wandering the tiny narrow, but safe and full of tourists, alleys until we found the 24 hour Reception. Kinda fun and a good vibe, seek and you will find! Our room had its entrance door right on an alley on the ground floor. It had a high beamed ceiling and made us feel like humble but very comfortable Venetian merchants. Noting that Chania Old Port is Venetian. Pity we are not ship owners with very rich cargos! But, we certainly slept like royalty on ultra comfortable beds - splitting a double. Super comfy, great TV, and stunning being in the ultra beautiful old city centre with hundreds of restaurants and endless live music. Fab!
Stayed 1 night in Aug 2024

10/10 Excellent

Catalin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very nice, right in the heart of the old town, but the accommodation was still quiet at night. Our room got cleaned every day. The jacuzzi was fully functional. The breakfast was really good, the local specialty pastries were amazing. Staff were very helpful, they sorted out airport transfers and car rentals for us.
Stayed 7 nights in Jun 2024

10/10 Excellent

Thomas Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous area. Very good and quick service. Receptionists speak english very well (very helpful for english tourists). Room was lovely and clean and air con works a treat. Hot tub was a lovely little add-on touch.
Stayed 4 nights in Jul 2024

10/10 Excellent

Nataly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great location! If you are visiting the Old Venetian Harbor this is a great spot. Hotel room was spotless!
Stayed 1 night in Jun 2024

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfectly appointed studio right in the old town

The location of this studio apartment is absolutely spot on. Walk out of your door and you are seconds away from the tavernas, tiny quaint streets and shops of the old town. The people who work for the Elia hotel group are lovely, helpful and friendly. Check in was super simple. The apartment was cleaned everyday. And new towels every day. The room itself was in great condition, with modern decor. We absolutely loved our stay. The only slight negative was the noise from upstairs and outside (this happens with old buildings). I’m a fairly light sleeper but my earplugs perfectly blocked out the noise. Not a deal breaker but something to be aware of. Thanks a fantastic stay in Chania old town!!
Stayed 7 nights in Jul 2021

10/10 Excellent

Kostas, Chania, Crete

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Only few meters away from the old port of Chania and city center! Freshly renovated room! Value for money! Highly recommended!
Stayed 1 night in Aug 2019

10/10 Excellent

ANDREAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greta apartment in the heart of chania with all comfort needed
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2017

8/10 Good

Rich, NH, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb old town locations

The experience was excellent overall, but I would avoid room 101. It is at street level, and you enter from a door right on the street. This makes the window and shutters pointless because with the shutters open people walking past can see right in (their waists are at window level). So we spent four days and nights in a dark room. The bed is very comfortable, but the sheets are too small and float on top of the mattress. The bathroom is exceptional, with a fine shower. The breakfast options did not look pleasing. We walked to the local bakeries and had exceptional breakfasts for just a few euro more than the hotel charges.
Stayed 4 nights in Jun 2017

10/10 Excellent

Evaristo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient

The room is clean and spacious. The balcony is small but still usable if desired. The bed in "bedroom" is comfortable as far as firmness but the bed in the main room is too soft. The staff is friendly.

10/10 Excellent

Robert, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

PERFECT!

Blown away by the fully refurbished historic building in old town Chania. The ceiling height was 5meters! The apartment was perfect, the breakfast was excellent & the lady at check in went out of her way to help out.

8/10 Good

Laura

Stayed 8 nights in Sep 2024

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Marie-Michaelle

Liked: Cleanliness, staff & service, property conditions & facilities
The service!
Stayed 2 nights in Jul 2023

4/10 Poor

Marie-Pierre

Liked: Property conditions & facilities

Hotel à ne pas recommander

Nous avons été très déçus par la nuit dans cet hotel. La chambre n'est pas du tout insonorisée. Des travaux ont été faits ce qui laisse penser au client que l'hotel est confortable et de bon niveau mais ce n'est qu'un leurre. La porte laisse passer le jour et donc le bruit, la fenêtre n'a ni double vitrage ni volets qui pourraient diminuer le bruit et au premier étage il y a du parquet et n'y a eu aucun travaux d'isolation phonique faits( nous entendions les clients marcher! Le séjour dans la chambre aurait pu être agréable car le confort est tout à fait raisonnable par rapport au prix mais impossible de dormir. Pour mes 2 autres hébergements exceptionnellement je suis passée par Airbnb et si les prestations étaient inferieures, nous avons au moins dormi! Nous ne comprenons pas la note qui a été attribuée à l'hotel car pour notre part le rôle d'un hôtel est de louer au client un hébergement clos, chauffé, propre et dans lequel il y a suffisament de silence pour assurer au moins 4 heures de sommeil d'affilée.La note de 4 me paraît suffisante.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
De kamer was heel klein en onhandig om er overal heen te lopen. Geen balkon aanwezig. Er is geen isolatie dus veel lawaai s’nachts van die mensen er boven. Ik ben met een kakkerlak s’nachts tegen gelopen.
Stayed 4 nights in Aug 2019

2/10 Terrible

Anna

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing room

Very disappointed by our stay and by the hotel facilities (no resemblance to the pictures we had seen on the website). We had a 3-night reservation that unfortunately was not completed as the room that we were given had intense mold fumes (with clear signs of mold also on the walls) and we ended up staying only the first night requesting for another room. The receptionists did his bets to find us another room, but as the hotel was fully booked we left the room and it simply destroyed our trip trying to ind a different accommodation during a peak season.
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Nice location near the port in a charming quiet alley. Good welcome and helpful staff. Good size of the room and nice bed and bathroom. Although the rest of the room is clean, the floor needs a serious clean up and the room is quite humid.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort