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Holiday Inn Express & Suites Charlotte - Ballantyne by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Charlotte - Ballantyne by IHG

Exterior
Down duvets, pillow-top beds, desk, laptop workspace
Seasonal outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas
Exterior
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Housekeeping
  • Pet-friendly
  • Laundry

Explore the area

Map
15139 Ballancroft Parkway, Charlotte, NC, 28277
  • The Amp Ballantyne
    ‪3 min drive‬
  • Quail Hollow Club
    ‪12 min drive‬
  • Carowinds Theme Park
    ‪18 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Communications Accessible)

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Communications Accessible)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Comms Accessible. Roll-In Shower)

Down duvets, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Comms Accessible. Roll-In Shower)

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

  • 31.00 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Mobility)

Down duvets, pillow-top beds, desk, laptop workspace

Suite, 2 Queen Beds, Accessible (Mobility)

  • 33 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Down duvets, pillow-top beds, desk, laptop workspace

Suite, 2 Queen Beds

  • 33 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Down duvets, pillow-top beds, desk, laptop workspace

Suite, 1 King Bed

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Shower, hair dryer, towels, soap

Suite, 1 King Bed, Accessible

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communications Accessible)

Down duvets, pillow-top beds, desk, laptop workspace

Suite, 2 Queen Beds, Accessible (Communications Accessible)

  • 33 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room

  • 31 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Transfer Shower)

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Transfer Shower)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express & Suites Charlotte - Ballantyne by IHG

Suburban hotel with free breakfast and 24-hour fitness centre
A 24-hour fitness centre, coffee/tea in a common area and a seasonal outdoor pool are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a meeting room and dry cleaning are on-site.
Holiday Inn Express & Suites Charlotte - Ballantyne by IHG offers 146 accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature down duvets. 43-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.
Our customers tell us that they can't get enough of the free breakfast at Holiday Inn Express & Suites Charlotte - Ballantyne by IHG. During your stay, you'll be within walking distance of Shoppes at Ardrey Kell. Enjoy features like free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the breakfast and the clean guestrooms
  • Just a 3-minute drive from Elon Homes Regional Park and a few minutes from Shoppes at Ardrey Kell
  • Cats and dogs welcome for a fee
Holiday Inn Express & Suites Charlotte - Ballantyne by IHG offers its guests a 24-hour fitness centre and a seasonal outdoor pool. Public spaces have free WiFi. A business centre and a meeting room are available. Free breakfast is served daily. The business-friendly Holiday Inn Express & Suites Charlotte - Ballantyne by IHG also features a terrace, a picnic area, and coffee/tea in common area. Self parking is free.

This Charlotte hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's games
  • Fenced pool
  • Free cot
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in November.
  • Pool access available from 9:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Charlotte Ballantyne Hotel
Holiday Inn Express Ballantyne Hotel
Holiday Inn Express Charlotte Ballantyne
Holiday Inn Express Ballantyne
Inn Express Ballantyne
Holiday Inn Express Suites Charlotte Ballantyne
Holiday Inn Express Suites Charlotte Ballantyne
Holiday Inn Express Suites Charlotte Ballantyne by IHG
Holiday Inn Express Suites Charlotte Ballantyne an IHG Hotel
Holiday Inn Express & Suites Charlotte - Ballantyne by IHG Hotel

Holiday Inn Express & Suites Charlotte - Ballantyne by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 628 out of 1002 reviews
Rating 8 - Good. 169 out of 1002 reviews
Rating 6 - Okay. 74 out of 1002 reviews
Rating 4 - Poor. 54 out of 1002 reviews
Rating 2 - Terrible. 77 out of 1002 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stay, great overall.
Stayed 3 nights in Dec 2024

8/10 Good

Sai Lakshmi Rao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Dec 2024

8/10 Good

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go Cowboys!
Our stay was a wonderful experience.
Stayed 2 nights in Dec 2024

8/10 Good

Shaquelah

Travelled with group
Liked: Cleanliness, staff & service
The ambiance was nice. Staff were pleasant. The issue that I want to note is that one of the comforters weren’t fully clean and there was hair in the sheets. All other areas of the room appeared clean. Vibrations in the room occurred that could be felt and heard.
Stayed 3 nights in Dec 2024

10/10 Excellent

ALITHEA

Liked: Cleanliness, staff & service, property conditions & facilities
clean
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. No complains
Stayed 4 nights in Oct 2024

10/10 Excellent

Mario

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Dec 2024

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Marcy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Don’t like the billing system. Paid full up front and I still have daily charges pending on my credit card. It’s like double billing and it’s been over a week since I checked out. That should never happen
Stayed 4 nights in Nov 2024

10/10 Excellent

Ransom, Hendersonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

TaNico, Irmo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and atmosphere. Customer service was amazing even when I locked myself out my room
Stayed 2 nights in Nov 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Nov 2024

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Daniel, Racine

Stayed 1 night in Nov 2024

2/10 Terrible

Dante

Travelled with family, Business traveller, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
My wife and I frequently visit this location every other month or so. However, it seems that the NEW MANAGEMENT TEAM values misleading people just to get them to purchase a room over the values they previously up held. We called the front desk before our arrival to see if emotional support animals were included in the pet fee. The gentleman on the phone said he didn't know and went to go check with someone. He got back on the phone and said everything was fine and we would just need to bring the paperwork with us. After driving 3 hours on the next day, we arrived at the hotel. We presented our paperwork and the gentleman at the front desk said the paperwork looked good and we wouldn't be charged. Upon checkout I see a pet fee on my receipt. (This where communication is key). Leading someone to believe something is FREE but is really NOT FREE is very misleading. It is also very convenient that you are experts on your policies AFTER you have taken someone's money. This seems to be recurring theme for us considering that all of my sisters belonging were stolen and trashed at one of your Atlanta locations. This happened to occur on the anniversary of our fathers passing. We will never stay at an IHG hotel ever again. I guess IHG really stands for: Ignoring Honest Guests or giving your staff (Incredibly Hopeless Guidance) Enjoy your holidays!
Stayed 3 nights in Nov 2024

8/10 Good

Shaza

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Nov 2024

10/10 Excellent

Jason, Iselin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect. It was about a 22 min drive from downtown Charlotte. The area is very safe since there is a police station right next to the property. There are several dining options in walking distance and grocery stores nearby. The rooms were clean, beds comfortable, shower worked great. The best part was the breakfast buffet each morning.
Stayed 4 nights in Nov 2024

10/10 Excellent

TANYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. Has a keureg coffee machine in the room, good breakfast)french toast, eggs, hot coffee. I would stay here again. I stayed by myself for a funeral.
Stayed 5 nights in Nov 2024

10/10 Excellent

Tiffany Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though I had problems with the Rent-A-Car, everything was wonderful even the way they handles the Rent-A-Car and only had five hours left before I had to return. They still gave me another car and I enjoyed my vacation.
Stayed 2 nights in Oct 2024

6/10 Okay

Callie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were warmly received by a young man at the front desk, employee of the month no less! The breakfast, however, was disappointing. It was great on a previous visit, so we were surprised.
Stayed 2 nights in Nov 2024

10/10 Excellent

Tyshana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , served breakfast every morning 7-10am, gym is perfect for a late night workout , & they do have a temporary damage fee $50-$100 hold upon booking but it will be reimbursed after you check out !
Stayed 2 nights in Oct 2024

10/10 Excellent

ALEJANDRA, Barquisimeto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it! Clean, quiet! Good breakfast.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jeffrey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 5 nights in Oct 2024

4/10 Poor

Michelle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel was great, but we recieved charges everyday even though we paid for everything a month in advance. Each day we talked to the desk clerk and they said they would fix it, but even more were added the next day. We talked to the manager who was not very helpful. All i can say is watch your charges.
Stayed 3 nights in Oct 2024