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Hotel Roc et Neige

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Roc et Neige

Snow and ski sports
Property grounds
Twin Room | Desk, blackout curtains, free cots/infant beds, rollaway beds
Spa
Lobby

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • Breakfast included
    Breakfast included
  • Pet-friendly
    Pet-friendly
  • Laundry
    Laundry

Explore the area

Map
Route des Monnaies 46, Chateau-d'Oex, 1660
  • Chateau-d'Oex-Praz-Perron Cable Car
    7 min walk
  • La Braye
    7 min walk
  • Chateau d'Oex Ski Resort
    6 min drive
  • Sion (SIR)
    79 min drive

Room options

View all photos for Quadruple Room

Quadruple Room | Desk, blackout curtains, free cots/infant beds, rollaway beds

Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Triple Room

Triple Room | Desk, blackout curtains, free cots/infant beds, rollaway beds

Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Twin Room

Twin Room | Desk, blackout curtains, free cots/infant beds, rollaway beds

Twin Room

  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room

Double Room | Desk, blackout curtains, free cots/infant beds, rollaway beds

Double Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room

Single Room | Desk, blackout curtains, free cots/infant beds, rollaway beds

Single Room

  • Sleeps 1
  • 1 Single Bed

Similar properties

Front of property

Relais Alpin

Breakfast included
Pet-friendly
Parking included
Free WiFi
3.8 out of 5, Good, (5)
The price is €179
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Relais Alpin

About this property

Hotel Roc et Neige

Mountain ski retreat with a restaurant
After a day on the slopes, return to Hotel Roc et Neige to dine at the restaurant, drink at the bar/lounge or relax in a sauna.
Hotel Roc et Neige offers 60 accommodations with complimentary bottles of water and free toiletries. Televisions come with cable channels.

Bathrooms include a shower. This Chateau-d'Oex hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services.
During your stay at Hotel Roc et Neige, you're just a quick walk from Chateau-d'Oex-Praz-Perron Cable Car. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a sauna
  • Within a 10-minute walk of Chateau-d'Oex-Praz-Perron Cable Car and La Braye
  • Pets welcome for a fee (restrictions apply)
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A sauna, a rooftop terrace, and spa services are also featured at the business-friendly Hotel Roc et Neige. Free self parking is available.

This 3-star Chateau-d'Oex hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 10 AM.
Roc et Neige Restaurant – On-site restaurant.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Roc et Neige Restaurant

Family friendly

  • Free cot
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Rooftop terrace

Spa

  • Spa services

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water

More

  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:30 AM - 8 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Sunday and Monday:
  • Restaurant

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20 per pet, per day
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 45.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per day
  • Rollaway bed fee: CHF 45.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
The front desk at this property is open daily from 7:30 AM - 8 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Roc Neige Chateau-d'Oex
Hotel Roc Neige
Roc Neige Chateau-d'Oex
Roc Neige
Hotel Roc et Neige Hotel
Hotel Roc et Neige Chateau-d'Oex
Hotel Roc et Neige Hotel Chateau-d'Oex

Hotel Roc et Neige Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 43 out of 154 reviews" "
Rating 8 - Good. 77 out of 154 reviews" "
Rating 6 - Okay. 20 out of 154 reviews" "
Rating 4 - Poor. 9 out of 154 reviews" "
Rating 2 - Terrible. 5 out of 154 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Samir

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Property is in great location but rooms are outdated. Showers need upgrades Ok , for one night if have no obtions. Night person is not responsible. We requested bedding and she said housekeeping will bring it . They never come.
Stayed 1 night in Jul 2024

8/10 Good

Olena, Fairport

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Amandeep

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good experience, stay away. We travelled with our small kid and the lady at reception declined our request to do a bit earlier checkin although we could find out that the rooms were ready at that time, she wasn't kind enough and was continuously on the phone while we waited at reception. Room has no tea/coffee facility, dark inside and a broken chair. Would never book this again.
Stayed 2 nights in Jul 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Disappointed
Not helpful staffs .. broken bed frame and no change of towels!
Stayed 2 nights in Jan 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Bad
A hotel with terrible check-in service with zero hospitality and management.
Stayed 2 nights in Jan 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Lovely location but horrible hospitality
I guess the owner of this place needed to know that their staffs are really trying to ruin his business. No service, stated under booking conditions that check-in is until 8pm but the staff decided to leave early and leave all our keys in a mail box for self check-in even saw us walking in the hotel !! Then the fish bone with one of the bed frame is broken and didn’t bother to fix it ? One of my colleagues almost dropped herself on the floor ! Towels were not changed, rubbish weren’t cleaned out .. nothing stated accordingly to the conditions written in the booking conditions. How could that be ? We are talking about Switzerland not some run down places… I just cannot believe what had happened to us in the past days
Stayed 2 nights in Jan 2023

8/10 Good

Kristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place to stay. The staff was very friendly. From the hotel it was a short walk to town and to hiking trails.
Stayed 1 night in Sep 2022

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Dated hotel, ok for a short stay.
The hotel has refurbished rooms but is otherwise not in the best of shape and looks very dated. The restaurant was drafty and there was only one menu. The personnel was very nice, and a one-night stay for the relatively low price acceptable. Not recommended for a longer stay.
Stayed 1 night in Jan 2022

8/10 Good

Derek

Stayed 1 night in Dec 2021

6/10 Okay

E.H.

Business traveller
Disliked: Cleanliness, room comfort
Stayed 3 nights in Nov 2021

10/10 Excellent

MICHAEL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Excellent location. Spacious room , nice breakfast and helpful staff.
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time at the R et N and it was wonderful again. We came for a writing weekend, during a rainy period, and loved our double room. What is great is that there are amazing hiking trails along the Sarine River just behind the hotel. Cuisine in the large dining room is very good and the place has a lot of character.
Stayed 2 nights in May 2021

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from home
Wonderful people made a short stay amazing. Almost made us forget about COVID.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alpine experience
A large chalet style hotel with a magnificent view of the surrounding Alpine landscape!
Stayed 2 nights in May 2021

10/10 Excellent

ABHAY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roc et Niege
Quaint little hotel close to the main square of Chateau-D’Oex. The single rooms are a little small than what I am used to but the double is good. Magnificent views all around the hotel and I definitely will be going there soon!!
Stayed 1 night in Jul 2020

8/10 Good

Mark, Lausanne, Switzerland

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our two day excursion at the Roc et Neige in the beautiful village of Chateau d'Oex, which is situated in a postcard valley of what are actually considered the "Pre-Alps." The hotel is set up for hikers, skiers, etc., hence the name. We did a long hike to the north on day 1 and a long hike to the south on day 2. We chose to eat dinner in the hotel and loved the cuisine, service, and views of the surrounding mountains. The hotel has a large sitting area/bar and our double room was large, with a separate couch/sitting area, comfortable and clean bed, and magnificent views to the northwest. Breakfast was relatively modest, could do with a few more options for the buffet. In all, this will be our go-to place for a hiking excursion.
Stayed 1 night in Jul 2020

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair price - basic but comfortable
Good basis Swiss resort hotel - clean and comfortable at a fair price
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very basic property but staff is super friendly and accommodating and everything in the room worked, nice size, all good. Again very basic property.
Stayed 1 night in Aug 2019

6/10 Okay

Ara

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Good price thru Expedia; not the easiest place to find at night walking from train station with your luggage; more attention to common area cleanliness - like cleaning mud from hallway floors and walkways, emptying outside trash cans (which did not happen the whole week I was there); pretty noisy between midnight and early morning..too many people coming and going, loud talking, slamming doors, using bathrooms and showers in the middle of the night - like 0230 am! No individual room balcony’s..so could enjoy beautiful sun, air, views unless going to main building and sitting in smoking area outside.
Stayed 7 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Great staff, great stay!
Chateau d'Oex is a great hub for families and for nature lovers. The village has a friendly atmosphere, and the staff at Hotel Roc et Neige are very attentive and nice. Simple hotel furniture and amenities. All in all, great staff and a great stay for a laid- back family time!
Stayed 2 nights in Feb 2019

8/10 Good

Sherry

Liked: Cleanliness, staff & service, room comfort
basic, no frills, but sufficient
My room (a single) was small and old fashioned, but I had what I needed. No real complaints. Not far from train station with scenic train ride to Montreaux which I highly recommend. Reasonable price caused me to book. Eating area, including outside balcony, was much more pleasant than room.
Stayed 1 night in Jul 2018

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel in a wonderful location
Stayed 1 night in Mar 2018

10/10 Excellent

Rahul, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and quiet
The Roc Et Neige is a lovely hotel. We visited over the Xmas break and enjoyed ourselves. The room is lovely overlooking the village and the mountains. Decent breakfast and great staff. They have a lovely bar too.
Stayed 3 nights in Dec 2017