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Comfort Inn & Suites Hamilton Place

2.5 star property

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Photo gallery for Comfort Inn & Suites Hamilton Place

Premium bedding, desk, blackout curtains, iron/ironing board
Suite, Non Smoking | Premium bedding, desk, blackout curtains, iron/ironing board
Seasonal outdoor pool
Lobby
Suite, Non Smoking | Premium bedding, desk, blackout curtains, iron/ironing board

Reviews

7.4 out of 10
Good

Popular amenities

  • Housekeeping
  • Pool
  • Pet-friendly
  • Breakfast included
  • Laundry
  • 24/7 front desk

Explore the area

Map
2341 Shallowford Village Dr, Chattanooga, TN, 37421
  • Hamilton Place Mall
    ‪16 min walk‬
  • Tennessee Valley Railroad Museum
    ‪7 min drive‬
  • Amazon.com Fulfillment Center
    ‪7 min drive‬
  • Chattanooga, TN (CHA-Chattanooga Metropolitan)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Non Smoking

Suite, Non Smoking | Premium bedding, desk, blackout curtains, iron/ironing board

Suite, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

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About this property

Comfort Inn & Suites Hamilton Place

Hotel with free breakfast, near Hamilton Place Mall
A seasonal outdoor pool, a business centre and dry cleaning are available at this hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a computer station and free newspapers are on-site.
Comfort Inn & Suites Hamilton Place offers 76 air-conditioned accommodations with coffee/tea makers and an iron/ironing board. Beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Comfort Inn & Suites Hamilton Place. During your stay, you'll be within walking distance of Hamilton Place Mall. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a business centre and a computer
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Just a 3-minute drive from Hamilton Place Mall and 14 minutes from Chattanooga Zoo
  • Cats and dogs welcome for a fee
A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Free breakfast is served daily. The business-friendly Comfort Inn & Suites Hamilton Place also features a seasonal outdoor pool, complimentary newspapers in the lobby, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis.
Guests are served a free full breakfast daily from 6:30 AM to 9:30 AM.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Hamilton Place Mall
Comfort Inn Hamilton Place Mall
Comfort Inn Chattanooga
Comfort Chattanooga

Comfort Inn & Suites Hamilton Place Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 203 out of 748 reviews
Rating 8 - Good. 263 out of 748 reviews
Rating 6 - Okay. 137 out of 748 reviews
Rating 4 - Poor. 80 out of 748 reviews
Rating 2 - Terrible. 65 out of 748 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Betty

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was great. We were there for our grandson's football tournament and it was easy to get around to the different fields. Plus the advantage of being so close to Hamilton Place for shopping during down time was great. The room was clean and the bed was very comfortable. It was nice to have the extra sitting area also.
Stayed 2 nights in Nov 2024

8/10 Good

Sara

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very little grass for dog
Stayed 1 night in Nov 2024

4/10 Poor

Melinda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Branden

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately I booked this stay thinking it was twice the cost of other hotels near by & itd be nice.. I was mistaken. The room is filled with mold, the curtains, ceiling, & all around the bathroom. You can see the cover ups of it being left untreated.. the staff was only nice after I niced them to death basically. Upon arrival the manager was snacking in the customer lounge and the new staff member left me waiting for almost 5min. After me standing there awkward for a couple minutes the manager chimed in, “there’s a bell there you can ring”. I wouldn’t stay here again. I would also recommend booking elsewhere if you’re in the area and planning a stay. The Expedia posting was NOT what this hotel looks like in person. It’s outdated and obviously maintained by a slumlord type owner. No real customer service & no nice stay. I just needed to sleep after a long drive & working all morning. It is what it is I guess…
Stayed 1 night in Nov 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, room comfort
I would recommend
The hotel is very clean, safe and conveniently located right off the highway. The front desk staff was very friendly and helpful at check in and breakfast the next morning was perfect. I was looking forward to nice hot shower after a long day on the road but the water only ever got luke warm but was hot the next morning and the tv kept loosing its signal so that was annoying but overall I would recommend this hotel.
Stayed 1 night in Nov 2024

6/10 Okay

Judd

Stayed 1 night in Oct 2024

8/10 Good

JACK

Stayed 1 night in Oct 2024

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not stay here again
Disgusting room- dirty bathroom in the 1st room almost threw up. Room smelled. They changed us to new room and still smelled but we made it work. Tv had like no working channels - said weak or no signal. We had a dog, filled out the form for incidentals and pet fee- then the called our room before 7am waking us all up because she said there was no card on file. Hotel is run down and gross
Stayed 1 night in Oct 2024

2/10 Terrible

Laniece, Murfreesboro

Stayed 1 night in Oct 2024

6/10 Okay

Debi

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent front desk staff
Stayed 1 night in Oct 2024

8/10 Good

Jordan

Stayed 1 night in Oct 2024

6/10 Okay

Evelyn

It was noisy and arguments during breakfast.
Stayed 1 night in Oct 2024

4/10 Poor

Cindy

Disliked: Cleanliness
The hotel was understaffed. The breakfast was not properly staffed and items and coffee ran out.
Stayed 1 night in Oct 2024

4/10 Poor

Nicholas

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Should have a poor rating
Upon entering the room it felt like I was walking into a musty/humid pool house. The air conditioning worked minimally. I had to set the thermostat to 60 to get the room to 73 degrees. There was not one, not 2 but 3 urine stains on the white comforter. (The side of the comforter that was stained was face down I’m sure to hide this from guests). There was some kind of stain on the lamp. No where in the description online did it say that the pool was closed for the season, but there was a sign on the door to the drained pool indicating such. (My stay was at the end of August and the weather was in the 80’s) Very worn down. I have stayed multiple places at with all levels of hospitality and cleanliness (I am a travel nurse) and there is only 1 hotel I have stayed in that is worse than this. Now mind you this hotel was really not much different in price from the surrounding(I’m sure much nicer) hotels. The only reason I did not change hotels is because I was there with my daughter’s college soccer team and didn’t want her to be in a different hotel than her team mates.
Stayed 1 night in Sep 2024

8/10 Good

joey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Kali

Travelled with family and small children
Liked: Amenities
Service was great. Clean and efficient
Stayed 2 nights in Sep 2024

8/10 Good

Johnatan J

Liked: Cleanliness, amenities
Stayed 3 nights in Sep 2024

2/10 Terrible

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

jereme

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2024

6/10 Okay

Kenneth

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs updated
Stayed 2 nights in Aug 2024

10/10 Excellent

Nancy

Stayed 2 nights in Jul 2024

2/10 Terrible

Nancy

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TOOK OUT MY OWN TRASH. JUST OUTSIDE THE DOOR TO THE PARKING LOT! HOMELESS SLEEP UNDER THE PARKING GARAGE. STAFF IS USELESS
Stayed 2 nights in Jul 2024