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Tru By Hilton Chattanooga Hamilton Place

2.5 star property

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Photo gallery for Tru By Hilton Chattanooga Hamilton Place

Lobby
Games room
Exterior
Desk, laptop workspace, blackout curtains, iron/ironing board
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk

Explore the area

Map
7008 Shallowford Rd, Chattanooga, TN, 37421
  • Hamilton Place Mall
    ‪16 min walk‬
  • Tennessee Valley Railroad Museum
    ‪7 min drive‬
  • Amazon.com Fulfillment Center
    ‪7 min drive‬
  • Chattanooga, TN (CHA-Chattanooga Metropolitan)
    ‪11 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Interior

Holiday Inn Express Chattanooga – Hamilton Place by IHG

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.7 out of 5, Exceptional, (109)
The price is €99
for 1 room
includes taxes & fees
2 Apr - 3 Apr
Holiday Inn Express Chattanooga – Hamilton Place by IHG

About this property

Tru By Hilton Chattanooga Hamilton Place

Suburban hotel with free breakfast and health club
Along with a health club, this hotel has a snack bar/deli and coffee/tea in a common area. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, a 24-hour front desk and an arcade/games room.
Tru By Hilton Chattanooga Hamilton Place offers 90 air-conditioned accommodations with free newspapers and a hairdryer. LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club.
Our customers tell us that they can't get enough of the helpful staff at Tru By Hilton Chattanooga Hamilton Place. During your stay, you'll be within walking distance of Hamilton Place Mall. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a business centre and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute drive from Hamilton Place Mall and 14 minutes from Chattanooga Zoo
  • Cats and dogs welcome for a fee
There's a snack bar/deli on site. Free breakfast is served daily. WiFi and wired Internet are free in public spaces. There's an onsite business centre. A health club, an arcade/games room, and coffee/tea in common area are also featured at the business-friendly Tru By Hilton Chattanooga Hamilton Place. Free self parking is available.

Smoking is allowed in designated areas at this Chattanooga hotel.

Guests are served a free full breakfast daily from 6:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Health club

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru By Hilton Chattanooga Hamilton Place Hotel
Tru By Hilton Chattanooga Hamilton Place Chattanooga
Tru By Hilton Chattanooga Hamilton Place Hotel Chattanooga

Tru By Hilton Chattanooga Hamilton Place Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 383 out of 643 reviews
Rating 8 - Good. 143 out of 643 reviews
Rating 6 - Okay. 70 out of 643 reviews
Rating 4 - Poor. 24 out of 643 reviews
Rating 2 - Terrible. 23 out of 643 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Santiago Carmona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien el hotel pero me quedaria en una segunda oportunidad por el centro.

8/10 Good

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, professional, accommodating, delightful stay.
Stayed 1 night in Nov 2024

6/10 Okay

Makena

Liked: Staff & service, property conditions & facilities
Average Experience
The bad: It didn’t seem like the room was thoroughly cleaned. We immediately noticed sticky drips of something on the desktop. The bathroom sink was also very slow to drain. Additionally, there were barely enough towels for 2 people — I like to have an extra one to wrap my hair while it’s drying. They also started putting away the breakfast items about 10 minutes before the posted cutoff of 10AM. The good: Our room was by the elevator and it was surprisingly quiet! The bed was also very comfortable. The AC was efficient and not super loud. Overall, I would probably choose a Holiday Inn Express (where we usually stay) over this hotel chain.
Stayed 1 night in Nov 2024

10/10 Excellent

Ginger

Stayed 1 night in Nov 2024

10/10 Excellent

Elijah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a place to stay
Stayed 1 night in Nov 2024

6/10 Okay

robert van

Could barely find parking. Room and property could have been cleaner.
Stayed 1 night in Nov 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Logan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay!
Stayed 1 night in Oct 2024

6/10 Okay

JaNeil

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Changed rooms because the conecting door to the next room had a broken lock
Stayed 1 night in Oct 2024

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property is good and location is safe. Very near to all of the places that I wanted to go. All the staff was very helpful. Rooms are nice, just the air conditioning system is very loud.
Stayed 3 nights in Oct 2024

8/10 Good

Tamara

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The lady in the breakfast area was very rude. Also decided to drag the metal trashcan on its side down the whole hallways textured tiled floor. Only 1 elevator worked, while a whole football team was staying there.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visitingchat
The room was terrific; clean and the bed comfortable. Only comment was the water pressure in the shower was very powerful. Probably don't need it so strong in order to save water.
Stayed 3 nights in Oct 2024

8/10 Good

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for overnight stay. Bed and bathroom was clean. Floors could use some cleaning. No carpet and it looked pretty dusty. Decent breakfast, very good coffee and friendly staff.
Stayed 1 night in Oct 2024

4/10 Poor

Laurie

Travelled with family
Disliked: Property conditions & facilities
The doors do not close, they SLAM shut. No one seems to be able to guide the door to close, they just let them slam. These doors slam so hard that the walls shake. This wasn't helped by having a high school football team on my hallway, boys who apparently went from room to room all night and ran up and down the hall from 3:30 to 4:00 a.m. I complained several times and was given "apologies" by the staff. I will never stay at a Tru property again.
Stayed 2 nights in Oct 2024

10/10 Excellent

George, Flowery Branch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Linda

Stayed 1 night in Oct 2024

8/10 Good

kyle, oxford

Business traveller
Liked: Property conditions & facilities
Good stay
Stayed 1 night in Oct 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest services were great and it’s a nice place to stay on a long road trip.
Stayed 1 night in Oct 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2024

10/10 Excellent

Barry

Liked: Property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Alex was very friendly and check in was a breeze
Stayed 1 night in Sep 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, room comfort
Alot more was wrong but I am out of room.
We found the inn decor and firnishings to be extremely spartan and overly eclectic. We were not comfortable there. Furthermore, when we checked in on Sunday evening, we were told by the young man that checked us in that breakfast was served until 09:30. We walked into the lobby at just a few minutes past 09:00 abd breakfast was already closed. We V spoke to the girl on duty at the desk and were informed that breakfast ended at 09:00 during the week. We ended up n going to McDonalds and spending just b a l ittle over $12.00 for our breakfast. This may not seem like much money, but it was enough to put us in a bind for our food budget yesterday and we were unable to eat a decent lunch. Last evening, when we arrived back at the inn after spending all day out we found tjat our keys to the facility did not work. We had to walk around to the front door and enter there. Agai. This may not seem like a long walk, but I am 100% disabled veteran with m p bility issues and poor lance due to nervous system idies directly attributable to my service to this nation anf it was difficult for me. T J e kid at the desk re-programmed our key cards and we thought that we were fine; until we got to the room. We V walked into the room to find that our room hadnt been touched anf there were no clean towels. My wife went back to the desk and l was told rather snippily that housekeeping was only every other day. We wouldnt have stayed here if we had known that. We wont be back to TRU.
Stayed 2 nights in Sep 2024

2/10 Terrible

Roberto

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked and paid for a King room and They didn't give me my room that I reserved!!! They didn't want to print my receipt and they also charged me a $50 deposit that they didn't notify me of when I made the reservation Very bad service 👎
Stayed 1 night in Sep 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024