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City Express by Marriott Chetumal

3.0 star property

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Photo gallery for City Express by Marriott Chetumal

Lobby
Exterior
Lobby
Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers
Superior Room, 1 Queen Bed with Sofa bed | Desk, iron/ironing board, free WiFi, bed sheets

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084
  • Payo Obispo Zoo
    ‪4 min drive‬
  • Museum of Maya Culture
    ‪5 min drive‬
  • Chetumal Ferry Terminal
    ‪7 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Room, 2 Double Beds, Non Smoking

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Queen Bed with Sofa bed

  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Room, 1 Queen Bed, Non Smoking

  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

City Express by Marriott Chetumal

Hotel connected to a shopping centre in Chetumal with free breakfast
Along with an outdoor pool, this smoke-free hotel has a fitness centre and coffee/tea in a common area. Free full breakfast is provided, as well as free WiFi in public areas, free self parking and a free area shuttle. Additionally, a business centre, a meeting room and dry cleaning are on-site.
City Express by Marriott Chetumal offers 109 air-conditioned accommodations with a hairdryer and free toiletries. Flat-screen televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Children aged under 12 years old are not allowed in the fitness facility without adult supervision.

Our customers tell us that they can't get enough of the shopping around City Express by Marriott Chetumal. During your stay, you'll be connected to a shopping centre and within walking distance of Payo Obispo Zoo. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a gym
  • Guests have great things to say about the proximity to shopping and the location
  • Just a 4-minute drive from Payo Obispo Zoo and a few minutes from Santuario del Manati
  • Free local-area shuttle service
City Express by Marriott Chetumal offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi and wired Internet. Business amenities include a business centre and a meeting room. Free breakfast is served daily. A free area shuttle within 10 km is available. The business-friendly City Express by Marriott Chetumal also features a vending machine, coffee/tea in common area, and dry cleaning/laundry services. Free self parking is available.

This 3-star Chetumal hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6 AM to 10:30 AM and at the weekend from 7 AM to 11 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 10 km
  • Area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free area shuttle
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 16.29 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal

City Express by Marriott Chetumal Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 323 out of 864 reviews
Rating 8 - Good. 315 out of 864 reviews
Rating 6 - Okay. 139 out of 864 reviews
Rating 4 - Poor. 43 out of 864 reviews
Rating 2 - Terrible. 44 out of 864 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Hsun

Stayed 1 night in Jan 2025

4/10 Poor

Georgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room is very small, and the bathroom has a sewer smell. The desk clerk speaks no English. Other than that my stay was okay.
Stayed 2 nights in Jan 2025

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet stay
Stayed 1 night in Jan 2025

10/10 Excellent

ETHLYN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great package (location, price, breakfast, Pool, gym, walking distance, great location etc)
Stayed 1 night in Jan 2025

10/10 Excellent

Billy

Travelled with partner, Travelled with group
Liked: Cleanliness
Was a good stay, except some stains on the blankets and sheets.
Stayed 1 night in Jan 2025

6/10 Okay

Ray

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
Good enough for 1 night stay. I would not say the rooms are dirty but the smell all throughout the Hotel was not pleasant. Everything in the room worked fine and was clean. Hotel is close to a small road . Lots of tradfic all through the night. Rooms not very sound proof and you can hear different noises all through the night. Pool was dirty so the children were dissapointed that we didn't let them swim. Looked like it didn't get proper maintenance. Back side of Hotel yard for parking had a huge pile of garbage bags on the ground beside the bin. Breakfast is not 5 star if you compare with VIPS or some other place , but for a complimentary breakfast it is better than most . Lots to choose from and nice quality food for a complimentary breakfast. Due to the smell and noise, and bad pool I am not planning to come back.
Stayed 1 night in Dec 2024

8/10 Good

Veronica, Belmopan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2024

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a good stay. The only issues were that the television services were quite poor and limited and the light on the A/C unit made it difficult to sleep with the A/C on.
Stayed 2 nights in Dec 2024

8/10 Good

Maroly, Benque Viejo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use a second receptionist, especially when there are multiple persons waiting to check in
Stayed 1 night in Dec 2024

10/10 Excellent

Rajiv, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and rooms. Appreciate the breakfast
Stayed 1 night in Dec 2024

8/10 Good

Veronica, Belmopan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location close to the mall.
Stayed 1 night in Nov 2024

4/10 Poor

Dixie

Travelled with family and small children
Checkin was a slow process and not customer friendly. Our room was non smoking but definitely had been smoked in as it was such a strong smell as soon as you opened the door. Our AC stopped working in the middle of the night. Definitely won’t be staying here again. Not Marriot worthy at all.
Stayed 1 night in Dec 2024

8/10 Good

Baldomero

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall nice place. Staff could be more welcoming.
Stayed 2 nights in Nov 2024

10/10 Excellent

BERNHARD

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not very pricey, breakfast included, nice swimming pool
Stayed 2 nights in Nov 2024

10/10 Excellent

MARIO, Belize city

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Kendra

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay.

Clean. Comfortable beds. Breakfast was ok. Plenty of space in the rooms.
Stayed 1 night in Nov 2024

10/10 Excellent

James

Stayed 1 night in Oct 2024

10/10 Excellent

Alvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay
Stayed 1 night in Oct 2024

6/10 Okay

Cornelio

Stayed 1 night in Sep 2024

8/10 Good

Priscilla

Stayed 1 night in Sep 2024

6/10 Okay

Genny

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Nothing
Stayed 1 night in Sep 2024

10/10 Excellent

Leolyn, Belize

Stayed 2 nights in Aug 2024

10/10 Excellent

Ellerry

Stayed 1 night in Aug 2024

8/10 Good

PEI JUN, BELIZE CITY

Liked: Cleanliness, property conditions & facilities
Mini fridge would have been nice
Stayed 2 nights in Sep 2024

6/10 Okay

Andres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice place, quiet and overall cleanliness was good, checkin was slow, breakfast was nothing to bragg about
Stayed 1 night in Aug 2024