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Hotel Laguna Bacalar

3.0 star property

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Photo gallery for Hotel Laguna Bacalar

Lake
Boating
Balcony
Breakfast area
Family Bungalow, Lagoon View | In-room safe, iron/ironing board, bed sheets

Reviews

6.2 out of 10

Popular amenities

  • Room service
  • Pool
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Parking included

Explore the area

Map
Avenida Costera #479 Bacalar, Bacalar, QROO, 77930
  • Cenote Cocalitos
    ‪12 min walk‬
  • Cenote Azul
    ‪17 min walk‬
  • Laguna Bacalar Ecological Park
    ‪6 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪35 min drive‬

Room options

View all photos for Family Bungalow, Lagoon View

Family Bungalow, Lagoon View | In-room safe, iron/ironing board, bed sheets

Family Bungalow, Lagoon View

  • 33 sq m
  • Lagoon view
  • Sleeps 9
  • 4 Double Beds and 1 Single Bed

Double Room with Air Conditioning, No Special View

  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room with Fan

Quadruple Room with Fan | In-room safe, iron/ironing board, bed sheets

Quadruple Room with Fan

  • 23 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds and 2 Single Beds

View all photos for Double Room, Lagoon View (with Fan)

In-room safe, iron/ironing board, bed sheets

Double Room, Lagoon View (with Fan)

  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room, Multiple Beds, Lagoon View (With A/A)

Triple Room, Multiple Beds, Lagoon View (With A/A) | In-room safe, iron/ironing board, bed sheets

Triple Room, Multiple Beds, Lagoon View (With A/A)

  • Lagoon view
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Double Room Lagoon View with Air Conditioning

Balcony

Double Room Lagoon View with Air Conditioning

  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room, Multiple Beds, Lagoon View (With Fan)

In-room safe, iron/ironing board, bed sheets

Triple Room, Multiple Beds, Lagoon View (With Fan)

  • Lagoon view
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

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About this property

Hotel Laguna Bacalar

Hotel with free parking, near Lake Bacalar
This hotel features an outdoor pool, a rooftop terrace and a children's pool. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, laundry facilities and a 24-hour front desk are on-site.
Hotel Laguna Bacalar offers 25 accommodations with a safe. Bathrooms include a shower and complimentary toiletries. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Laguna Bacalar, you're just a quick walk from Cenote Esmeralda. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 2-minute drive from Lake Bacalar and 6 minutes from Laguna Bacalar Ecological Park
Hotel Laguna Bacalar offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. A rooftop terrace, tour/ticket assistance, and a garden are also featured at Hotel Laguna Bacalar. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Bacalar hotel.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Things to do

  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a regional park
  • Rooftop terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.402 per accommodation, per night for adults; USD 2.402 per night for guests up to 10 years old.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Up to 2 children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Laguna Bacalar
Laguna Bacalar
Hotel Laguna Bacalar Hotel
Hotel Laguna Bacalar Bacalar
Hotel Laguna Bacalar Hotel Bacalar

Hotel Laguna Bacalar Reviews

Reviews

6.2
Rating 10 - Excellent. 85 out of 459 reviews
Rating 8 - Good. 96 out of 459 reviews
Rating 6 - Okay. 117 out of 459 reviews
Rating 4 - Poor. 90 out of 459 reviews
Rating 2 - Terrible. 71 out of 459 reviews

6.6/10

Cleanliness

6.4/10

Staff & service

6.2/10

Amenities

5.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Maria

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Ok, so if you want a place to sleep, this place is ok. The location is really good, but the hotel itself is run down. The mattresses are lumpy. We were told it was "rustic", but having what looked like fire ants crawling around made me a little uncomfortable. They do have tours of the lake that leaves from the property which was nice.and the views are amazing.
Stayed 3 nights in Nov 2024

4/10 Poor

Telmi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was good with good view, but smells like sewer I had to open windows to not smell that all day, I’m supposed to stay for a week I just handled two days, very expensive everything around it, not much to see, customer service was ok
Stayed 4 nights in Oct 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Oct 2024

4/10 Poor

Estefania

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Let me start by saying the view of the lagoon was beautiful from the bungalow. However the place had a lot of ants and lizards. We also found some small insects in the bed while we were sleeping and fortunately they were not bedbugs. I don’t think we will stay again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sergio

Stayed 2 nights in Jul 2024

6/10 Okay

Peter

Travelled with group
Liked: Cleanliness
Main draw is the view and location
Best thing about the place is the view and location. On a beautiful spot on the lagoon and has a nice pool and access to lagoon swimming. The rooms are bare bones but clean and have a big balcony. There aren’t many outlets and strangely one is on the wall close to the ceiling. The staff at the front desk were nice and friendly. The restaurant didn’t seem to have regular hours and was a bit overpriced for what it was (don’t get the green sandwich). If you want to stay on the lake but not have to spend a lot this is an option. Alternatively you can stay in a cheap decent place in town and then get a mostly consumable day pass at one of the beach clubs or nice hotels on the lagoon.
Stayed 3 nights in Jun 2024

2/10 Terrible

Jesus

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Trash
Stayed 1 night in Feb 2024

2/10 Terrible

Cristian

Travelled with group
Disliked: Cleanliness, property conditions & facilities
I didn’t like it I didn’t know is just one fan in the hotel room and no ac and the hotel looks like is in the ruins
Stayed 1 night in May 2024

10/10 Excellent

Lisa, Collingwood

Travelled with family, Business traveller
Liked: Staff & service
It is dated , rooms need work
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay
Stayed 1 night in Mar 2024

4/10 Poor

daniel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Christian

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Jorge

Travelled with family and small children
Liked: Cleanliness, staff & service
This property is located in one of the best areas in Laguna Bacalar Exelente views and access to the water 🌊
Stayed 3 nights in Jan 2024

10/10 Excellent

Kevin

Stayed 1 night in Nov 2023

8/10 Good

Rebeca, Magnolia

Liked: Staff & service, amenities
I like the location. My rooms view was beautiful. The only complain was the air condition was bad ans not to clean
Stayed 1 night in Jul 2023

2/10 Terrible

Sandra

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad place, we a bad experience at this place As soon as we walked in to the room a lizard right in from, i asked the reception to move us, she had the worst attitude, she said well you will see different little animals at this place. My kids asked if they could sleep in the car :( trough the night i felt an insect on me, i jumped and it was a big bug, it flew away, The reception never gave us anything to sign at check in or out. The place is horrible.
Stayed 2 nights in Jun 2023

10/10 Excellent

ZAKI, San antonio

Stayed 1 night in Mar 2023

4/10 Poor

Mehmet, Brampton

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hotel is located on a beautiful spot overlooking Lake Bacalar. It is perfect for swimming and enjoying the view from the room. It looks like the hotel was built long time ago and never upgraded or renovated. Bathroom especially was in really bad condition. We checked in for two nights but checked out after staying one night.
Stayed 2 nights in Feb 2023

2/10 Terrible

FERNANDO

Stayed 4 nights in Feb 2023

8/10 Good

Miguel Efren

Stayed 1 night in Jan 2023

10/10 Excellent

Neyeli

Stayed 3 nights in Jan 2023

10/10 Excellent

Cody, North Liberty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried to cancel my reservation after reading the reviews I am very happy I did not know there's no TV in the rooms no there's no phones in the room but there are are very comfortable beds the Wi-Fi worked great for me the 3 days I was there and The view is amazing also is able to take a boat tour for just 300 pesos and the food at the restaurant pretty good and very well priced I am very happy I chose this place
Stayed 2 nights in Mar 2022

8/10 Good

Bruce

Liked: Cleanliness, staff & service, room comfort
Nostalgic
We have been staying in this no frills hotel for the past 30 years. Gorgeous views, nice pool, comfortable bed and very clean.
Stayed 1 night in Feb 2022

2/10 Terrible

Stanley, Austin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only redeeming feature of this old (1972) hotel is the view of the Bacalar Lagoon. The restaurant was closed, there was not even a drinking glass provided in the room, sewer gases were backing up in the bathroom. It was smelling, cheap, and in extreme need of updating. There are other much nicer places to stay in Bacalar. Take the boat tour of the lagoon from the Aluxes Hotel, which has a great restaurant and looked like a good place to stay. Ask for Juan for the boat tour. If we had to rate the Laguna Hotel on a scale of 1 to 5 stars, we would rate it minus 1 stars.
Stayed 1 night in Jan 2022