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Holiday Inn Express Chicago NW - Arlington Heights, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express Chicago NW - Arlington Heights, an IHG Hotel

Standard Room | Premium bedding, down duvets, pillow-top beds, blackout curtains
Exterior
Exterior
Exterior
Room amenity

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Parking available
    Parking available
  • Gym
    Gym
  • Breakfast included
    Breakfast included
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry

Explore the area

Map
2111 S Arlington Heights Rd, Arlington Heights, IL, 60005
  • NCH Northwest Community Hospital
    4 min drive
  • Northwest Community Hospital
    4 min drive
  • Metropolis Performing Arts Center
    5 min drive
  • Chicago, IL (ORD-O'Hare Intl.)
    14 min drive

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, blackout curtains

Suite, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

Premium bedding, down duvets, pillow-top beds, blackout curtains

Standard Room, 2 Queen Beds, Accessible

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

Premium bedding, down duvets, pillow-top beds, blackout curtains

Standard Room, 2 Queen Beds, Accessible

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

Premium bedding, down duvets, pillow-top beds, blackout curtains

Standard Room, 2 Queen Beds, Accessible

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, blackout curtains

Standard Room, 2 Queen Beds

  • 3 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Single Bed, Accessible (Communications Accessible)

Premium bedding, down duvets, pillow-top beds, blackout curtains

Suite, 1 Single Bed, Accessible (Communications Accessible)

  • Sleeps 4
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, down duvets, pillow-top beds, blackout curtains

Standard Room, 1 King Bed, Accessible

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobil Roll In Shwr)

Premium bedding, down duvets, pillow-top beds, blackout curtains

Standard Room, 1 King Bed, Accessible (Mobil Roll In Shwr)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, blackout curtains

Standard Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Premium bedding, down duvets, pillow-top beds, blackout curtains

Standard Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Mobility Tub)

Premium bedding, down duvets, pillow-top beds, blackout curtains

Suite, 1 King Bed with Sofa bed, Accessible (Mobility Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Holiday Inn Express Chicago NW - Arlington Heights, an IHG Hotel

Suburban hotel with free breakfast and fitness centre
This smoke-free hotel features a fitness centre, a 24-hour business centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and dry cleaning are on-site. Weekly housekeeping is available.
Holiday Inn Express Chicago NW - Arlington Heights, an IHG Hotel offers 111 accommodations with MP3 docking stations and coffee/tea makers. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Holiday Inn Express Chicago NW - Arlington Heights, an IHG Hotel gets high marks from our customers. During your stay, you're just a quick walk from OSHA Training Institute. Features include free WiFi in public areas and free self-parking, plus a gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Extended parking available for a fee
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 6 minutes by car from Schaumburg Convention Center and 6 minutes from Woodfield Mall
A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is available daily. Event space at this hotel measures 678 square feet (63 square metres) and includes conference space. A fitness centre, multilingual staff, and gift shops/newsstands are also featured at Holiday Inn Express Chicago NW - Arlington Heights, an IHG Hotel. Self parking is free.

This Arlington Heights hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Uncovered extended parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 678 square feet of conference space
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered extended parking fee: USD 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Holiday Inn Express Chicago NW Arlington Heights an IHG Hotel
"Holiday Inn Express Chicago NW Arlington Heights an IHG Hotel"

Holiday Inn Express Chicago NW - Arlington Heights, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 469 out of 849 reviews" "
Rating 8 - Good. 275 out of 849 reviews" "
Rating 6 - Okay. 67 out of 849 reviews" "
Rating 4 - Poor. 18 out of 849 reviews" "
Rating 2 - Terrible. 20 out of 849 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
The guess laundry room needs better washer and dryer machine, the ones it has are from World War II, it doesn't tell you when the wash cycle ends or how long it lasts, and the same with the dryer.
Stayed 4 nights in Aug 2024

8/10 Good

Shinji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

MIHAI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Grant

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The room was quiet and spacious. We enjoyed the continental breakfast (especially the pancake maker!). Very convenient access to nearby highway, shopping, and dining options. Reasonably close to our excursions into downtown Chicago.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ashok, Fargo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, friendly staff and good breakfast !
Stayed 3 nights in Aug 2024

8/10 Good

Sheila

Liked: Staff & service
Stayed 1 night in Jul 2024

8/10 Good

Shinji

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
There were no rice and miso-soup at breakfast.
Stayed 1 night in Jul 2024

8/10 Good

Debra, Arlington Heights

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 1 night in Jul 2024

10/10 Excellent

jai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

DouaJai

Travelled with family
Disliked: Staff & service
First impression: I arrived early and noticed a pretty empty lot. I decided to go in and ask if my room was ready around 1-1:30pm. The person at the desk did not greet me but also looked as tho I was a bother. They mentioned that my room was not ready and to come back at 3pm (check in time). No problem. But I was not impressed by their attitude. I shrugged this off. The time was 3:09pm when I made it back to the hotel. Someone else was behind the desk this time and I wanted to check in. They took awhile and when I asked, they finally told me my room wasn’t ready yet. They still had to make a phone call to the cleaners to check if the room was ready. Really? Check in was at 3pm. Check out was 11am. The parking lot was nearly empty. What the heck is going on? I let the man behind me check in as I waited if my room was clean (it clearly wasn't, but the person behind the desk was just buying time). And somehow that person behind me got checked in just fine. Interesting… after they left, I approached the desk once more to check in and they said it’s ready. Why couldn’t I have been moved to another room that was ready? Throughout the day, I was coming back and forth from the hotel and was never greeted. It was the same person who assisted me to check into my room. The only saving grace to this place was the complimentary breakfast, which was nicer than usual. The kitchen staff are kind and greeted us more than reception lol. Dead cockroach in elevator too.
Stayed 2 nights in Jul 2024

10/10 Excellent

Lucia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Abhishek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience
Stayed 2 nights in Jul 2024

10/10 Excellent

Daniel

Stayed 2 nights in Jul 2024

10/10 Excellent

FAHEEM

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 2 nights in Jul 2024

8/10 Good

Ippei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

NANCY

Travelled with family
It was great stay with good breakfast
Stayed 3 nights in Jun 2024

2/10 Terrible

Robertson

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff at this hotel needs further training in customer service , the facilities are brilliant but no one really pays attention to customers needs , the check in process for online booking is cumbersome and unfriendly , the methods of payment allowed are too prohibitive for foreign customers, no cash payment is allowed onsite , Pos payment devices do not accept certain bank cards to the point I was forced to sleep in the car on the 26th of June as the hotel could not accept cash payment or deposit while I communicate w my bank to allow my Visa card acceptable at their hotel . A friend in USA offered to pay for me remotely , booking was successful on arrival at the hotel was told we still need the person responsible for payment around in person . That booking on IHG was cheaper but the method of payment was not accepted , We had to cancel the IHG booking , made a new booking on Expedia but the available rooms we wanted were online fully bked or sold out yet the hotel had so many available rooms . The entire checking inprocess took more than 1hrs 30 minutes . And lastly the online booking that my personal Assistant initially made on IHG for my 23rd July check in had added adv of transport from the airport on receiving the confirmation email for my there was a message to say no shuttle services available on Sundays and Saturdays since 23 March 2023 , an old sys generated message had not been removed after it expired 1 yr ago. Had to hire Uber
Stayed 1 night in Jun 2024

8/10 Good

Renee

Stayed 1 night in Jun 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
All ok
Stayed 1 night in Jun 2024

10/10 Excellent

Kohei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Kohei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean hotel
Stayed 1 night in Jun 2024