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Swissotel - Chicago

4.5 star property
VIP Access

Choose dates to view prices

Photo gallery for Swissotel - Chicago

Lobby
City view
Front of property – evening/night
Meeting facility
Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking available
  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
323 E Wacker Dr, Chicago, IL, 60601
  • Michigan Avenue
    ‪6 min walk‬
  • Millennium Park
    ‪7 min walk‬
  • Chicago Riverwalk
    ‪8 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪43 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Premier Room, 1 King Bed, City View, Corner

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 1 King Bed, City View, Corner

  • Lake view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Classic 2 Double Beds Accessible with Roll In Shower

  • Sleeps 2
  • 2 Double Beds

Lifestyle Suite, 1 King Bed, City View

  • Sleeps 4
  • 1 King Bed

View all photos for Premier Corner Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Premier Corner Room, 1 King Bed, City View

  • City view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Classic 2 Double Beds Accessible

  • Sleeps 2
  • 2 Double Beds

View all photos for Classic Double Room, 2 Double Beds, Lake View

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, 2 Double Beds, Lake View

  • Lake view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Lake View (Lake View)

Classic Room, 1 King Bed, Lake View (Lake View) | Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, Lake View (Lake View)

  • Lake view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room, 2 Double Beds, River View

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, 2 Double Beds, River View

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, River View

Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, River View

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

Classic 2 Double Beds Wheelchair Accessible

  • Sleeps 2
  • 2 Double Beds

View all photos for Classic Double Room, 2 Double Beds, City View

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, 2 Double Beds, City View

  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

Executive Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, City View

Smart TV, iPod dock, pay films

Executive Suite, 1 King Bed, City View

  • City view
  • 70 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, City View

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

Lake View Room 1 King Bed Accessible

  • Lake view
  • Sleeps 2
  • 1 King Bed

Lake View Room 2 Double Beds Accessible

  • Lake view
  • Sleeps 2
  • 2 Double Beds

River View Room 2 Double Beds Accessible with Roll In Shower

  • River view
  • Sleeps 4
  • 2 Double Beds

River View Room 1 King Bed Accessible with Roll In Shower

  • River view
  • Sleeps 3
  • 1 King Bed

River View Room 2 Double Beds Accessible

  • River view
  • Sleeps 4
  • 2 Double Beds

River View Room 1 King Bed Wheelchair Accessible

  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, River View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, River View

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

  • Lake view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, Lake View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, Lake View

  • Lake view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Swiss Pinnacle, Room, 1 King Bed, Non Smoking, City View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, City View

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, City View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Double Room, 2 Double Beds, Non Smoking, City View

  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Swiss Pinnacle, Room, 1 King Bed, Non Smoking, River View

Premium bedding, in-room safe, desk, laptop workspace

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, River View

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

Classic 1 King Bed Accessible with Roll In Shower

  • River view
  • Sleeps 2
  • 1 King Bed

Classic 1 King Bed Accessible

  • Sleeps 2
  • 1 King Bed

Classic 1 King Bed Wheelchair Accessible

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

The Royal Sonesta Chicago Downtown

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, (2611)
The price is €264
for 1 room
includes taxes & fees
12 May - 13 May
The Royal Sonesta Chicago Downtown

About this property

Swissotel - Chicago

Eco-certified hotel with bars/lounges and 24-hour fitness centre
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a 24-hour fitness centre. Other amenities include a conference centre, a coffee shop/cafe and valet parking. Housekeeping is available on request.
Swissotel - Chicago offers 661 accommodations with iPod docking stations and a safe. Beds feature premium bedding. LCD televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower, bathrobes, designer toiletries and complimentary toiletries.

In-room wired and wireless Internet access (Wi-Fi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages, sports massages, Swedish massages and facials.
The sightseeing around Swissotel - Chicago gets high marks from our customers. During your stay, you're just a quick walk from Michigan Avenue. You'll find features such as 2 bars, a restaurant and a 24-hour gym.
  • Drinking and dining options include a coffee shop, a restaurant and 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Within a 10-minute walk of Michigan Avenue and Millennium Park
  • Dogs welcome for a fee (restrictions apply)
Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. You'll find a business centre on site.

A 24-hour fitness centre, spa services, and multilingual staff are also featured at the eco-certified Swissotel - Chicago. For a fee, parking is available.

This Chicago hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 8:00 AM to 10:30 AM and at the weekend from 8:00 AM to noon.
The Palm – This restaurant serves breakfast, lunch and dinner.
Amuse – This lobby lounge only serves light fare. Guests can enjoy drinks at the bar. Open daily.
On-site venue No. 3 – This restaurant only serves breakfast. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, French, German, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per 24-hour period); wired internet (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transport

  • Valet parking on site (USD 87 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 8:00 AM to 10:30 AM on weekdays and 8:00 AM to noon on weekends; USD 5 to 22 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Amuse
  • The Palm

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Billiards/pool table
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • On a river
  • Vegetable garden

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • IPod dock
  • Pay films
  • Smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night, plus a deposit of USD 250.00 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 29.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Health club access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 22 per person
  • Fee for in-room wireless Internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 87.00 per night
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
Property Registration Number 60601, 60601, Hotel License

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago Swissotel
Swissotel Chicago
Swissotel Chicago Hotel
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Swissotel Chicago Hotel Chicago
Swissotel
Swissotel - Chicago Hotel
Swissotel - Chicago Chicago
Swissotel - Chicago Hotel Chicago

Swissotel - Chicago Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1417 out of 2086 reviews
Rating 8 - Good. 343 out of 2086 reviews
Rating 6 - Okay. 147 out of 2086 reviews
Rating 4 - Poor. 76 out of 2086 reviews
Rating 2 - Terrible. 103 out of 2086 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer Service! Great Stay! close to downtown Chicago !
Stayed 1 night in Apr 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property- very peaceful in the middle of the city with incredible views
Stayed 1 night in Mar 2025

10/10 Excellent

Toya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location with ample transportation and access to river walk and lakefront nearby. Self-parking was difficult and expensive. Their parking garage is not really built to handle SUVs. On a side note, their bathroom amenities are the best specifically, their shampoo and conditioner. It's by Purovel, it is AMAZING. I want to go back just to use those products as I have been unable to purchase those products online.
Stayed 3 nights in Mar 2025

8/10 Good

Gregory, Tampa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only concern regarding the room was the significant elevator noise, audible throughout the day and night. The hotel should consider implementing soundproofing to mitigate this issue.
Stayed 3 nights in Apr 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities
I was unable to receive VIP accommodations.
Stayed 2 nights in Apr 2025

10/10 Excellent

Emerald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view from the hotel was amazing. It is a prime location to do anything downtown.
Stayed 4 nights in Apr 2025

10/10 Excellent

Imran

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great location, next to everything in the city.
Stayed 1 night in Apr 2025

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife & I spent a 4 day weekend at the Swissotel & it was the best customer service we’ve ever experienced. The staff, specifically Kia, Joseph, and Bailey were more than accommodating & friendly. The hotel is right on the riverfront & extremely close to restaurants & shops. We can’t wait to go back to Chicago & stay at the Swissotel
Stayed 3 nights in Apr 2025

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Room was big. Great view of the lake!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Caneisha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really Nice Hotel
Stayed 1 night in Feb 2025

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Apr 2025

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Gustavo

Travelled with family
Excelente servicio en Palm restorant
Stayed 5 nights in Apr 2025

10/10 Excellent

Iesha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful and the views from the room are breathtaking. We loved everything about the stay including the service.
Stayed 1 night in Apr 2025

8/10 Good

saabereh, Memphis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathrooms need updating. Overall , a good place to stay. Food choices are average. Need to have 24 hr room service.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chicago’s Swissôtel offers all the amenities of a large conference type hotel and are staffed to accommodate each guest’s needs. Despite what may appear as a great deal of coming and going, I still felt that personal touch for which the Swissotel is known. One suggestion: Have your marketing team correctly pinpoint the address location…at least with the maps app on iPhone.
Stayed 1 night in Apr 2025

8/10 Good

Lisa Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
The location is very convenient - a short walk to attraction such as Millennium Park, the Art Institute, Navy Pier, and the Miraculous Mile. I got a wonderful room, it was clean and very quiet. The gym is wonderful but it would be great if there were yoga mats in addition to the equipment offered. Staff was very friendly and helpful. It's a shame that the Palm doesn't have a better view, it's very dark and cave-like, though the food and wine were great. I don't like the $25/day fee for things I never used. For example, I have a personal hotspot so I didn't need the $15/day charge for internet services. Overall, I had a great visit and an enjoyable stay.
Stayed 3 nights in Apr 2025

10/10 Excellent

Keneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

I was only there for a day for a concert but the stay was amazing I like the comfort and the amenities was great.
Stayed 1 night in Apr 2025

10/10 Excellent

Francheska

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing, had a beautiful river view from our room. Staff was very friendly and accommodating. Lobby restaurant and bar were both great. Walkable to Mag Mile.
Stayed 2 nights in Apr 2025

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the cleanest and friendliest hotels I’ve ever stayed in. Highly recommend, everything is walkable.
Stayed 2 nights in Apr 2025

10/10 Excellent

Zheng

Liked: Cleanliness, staff & service, property conditions & facilities
Room cleaning crew paid attention to every detail, even put a small towel under my toiletries.
Stayed 2 nights in Apr 2025

10/10 Excellent

Chadi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Apr 2025

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptionally helpful and polite.
Stayed 3 nights in Apr 2025

10/10 Excellent

Nicolae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025