One of our two rooms was located by the “trash room.” Didn’t know there was such a thing, but let me tell you, it smelled as bad as you would guess. Inside the room, it looked ok but smelled like rotten milk. The pullout couch had yellow stains all over it, suspect hair and crumbs. The other room was occupied when we opened the door…window open, trash, bedding strew about…we were given a replacement room and upon turning on the light we saw bugs scatter everywhere. Off the bed, under the furniture. Needless to say, we didn’t stay and ended up just driving four hours home in the middle of the night. One positive was an understanding young man at the front desk. He is recommending a refund and we are currently working on getting that back from hotels.com.