2/10 Hirveä
Alexa Z.
22.1.2025
Huonoa: Siisteys
Very disappointing experience
Upon arrival to our condo we noticed that the key to access the pool/hottub and beach was missing. We contacted Vacasa right away; to which they replied that they would send someone at 9am the following morning with a key. We also mentioned that there were multiple areas of the condo that were never cleaned. Change and dirt behind and under couches, mold, sand and dirt in shower and bathtub, closet filled with sand, there was dust caked to the ceiling above the stove hanging right over our food being cooked. Extremely disappinting housekeeping service. We were told housekeeping would get in touch with us right away to come and clean everythjng up for us. In the 3 weeks that we were there we never heard from housekeeping once. Back to the key issue. We have 3 children that were on vacation with us, they wanted to enjoy the amenities that were promised in the information of the reservation. Vacasa never got in touch with us the following day, no one showed up to bring us the key. Vacasa gave us the run around for 5 straight days. We had NO access to the beach, the pool or hottub for 5 straight days on a family vacation with 3 kids. What an absolutely ridiculously disappointing stay. Vacasa was completly disrespectful, did not care about our needs and didnt care that we had no access for 5 days of our stay. Do not book with Vacasa they are a disgrace to the rental industry. We asked for compensation and all they offered was 80.00, which doesnt even cover one night. Just horrible
Alexa Z.
Yöpyi 19 yötä joulukuussa 2024