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Garden of the Gods Resort and Club

4.0 star property
VIP Access

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Photo gallery for Garden of the Gods Resort and Club

3 outdoor pools, open 7:00 AM to 10:00 PM, pool cabanas (surcharge)
Fitness facility
42-inch flat-screen TV with cable channels, pay films
Aerial view
Suite, 1 King Bed (Casita) | Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk

Explore the area

Map
3320 Mesa Rd, Colorado Springs, CO, 80904
  • Garden of the Gods
    ‪3 min drive‬
  • Glen Eyrie Castle
    ‪5 min drive‬
  • Cave of the Winds
    ‪13 min drive‬
  • Colorado Springs, CO (COS)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Club Room, 1 King Bed, Accessible (Lodge)

Premium bedding, down duvets, in-room safe, desk

Club Room, 1 King Bed, Accessible (Lodge)

  • 51 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Casita)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed (Casita)

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Casita)

Suite, 1 King Bed (Casita) | Premium bedding, down duvets, in-room safe, desk

Suite, 1 King Bed (Casita)

  • 84 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Casita)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Queen Beds (Casita)

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Cottage, 1 King Bed ADA

Premium bedding, down duvets, in-room safe, desk

Cottage, 1 King Bed ADA

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds (Lodge)

Balcony

Club Room, 2 Queen Beds (Lodge)

  • 51 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Cottage, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Cottage, 1 King Bed

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds (Casita)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Cottage)

  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Lodge)

Club Room, 1 King Bed (Lodge) | Premium bedding, down duvets, in-room safe, desk

Club Room, 1 King Bed (Lodge)

  • 51 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 King Bed (Lodge, Deluxe - 1 King Bed)

42-inch flat-screen TV with cable channels, pay films

Club Suite, 1 King Bed (Lodge, Deluxe - 1 King Bed)

  • 74 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Cottage Room - 2 Queens

Premium bedding, down duvets, in-room safe, desk

Cottage Room - 2 Queens

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed (Cottage)

  • Sleeps 2
  • 1 King Bed

Room, 2 Bedrooms (Cottage, 2 Queens and 1 King)

  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Room, 2 Bedrooms (Cottage, 2 Kings)

  • Sleeps 4
  • 2 King Beds

Room, 2 Bedrooms (Casita, 2 Kings)

  • Sleeps 4
  • 2 King Beds

Room, 3 Bedrooms (Cottage, 2 Kings 2 Queens)

  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

Room, 2 Bedrooms (Casita, 1 King 2 Queens)

  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Room, 3 Bedrooms (Casita, 2 Kings 2 Queens)

  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Junior Suite (Club)

42-inch flat-screen TV with cable channels, pay films

Junior Suite (Club)

  • 60 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Lodge Master)

Suite, 1 King Bed (Lodge Master) | Living area | 42-inch flat-screen TV with cable channels, pay films

Suite, 1 King Bed (Lodge Master)

  • 98 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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About this property

Garden of the Gods Resort and Club

Family-friendly hotel with 3 restaurants and 3 outdoor pools
3 restaurants, 3 outdoor pools and a full-service spa are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a golf course, 2 bars/lounges and a fitness centre are on-site.
Garden of the Gods Resort and Club offers 117 accommodations, which are accessible via exterior corridors and feature espresso makers and a safe. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Colorado Springs hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 4 outdoor tennis courts and 4 indoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Garden of the Gods Resort and Club. During your stay, you'll be close to Garden of the Gods. Enjoy features like free WiFi in public areas and free valet parking, plus 3 outdoor pools.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free valet parking and self-parking
  • For dining with garden views, stop by Grand View Dining Room, one of the property's 3 restaurants and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Treat yourself to body scrubs, facials or reflexology at the spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a golf course, 4 outdoor tennis courts and a gym
  • Just a 3-minute drive from Garden of the Gods and 6 minutes from Colorado College
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
As a guest of Garden of the Gods Resort and Club, you'll find a full-service spa, a golf course, and 3 outdoor swimming pools. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

A 24-hour business centre and 9 meeting rooms are available. Event space at this hotel measures 8654 square feet (804 square metres) and includes conference space. A children's pool, a seasonal outdoor pool, and a hot tub are also featured at the family-friendly Garden of the Gods Resort and Club. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

This 4-star Colorado Springs hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:30 AM.
Grand View Dining Room – Overlooking the garden, this fine-dining restaurant serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Kissing Camels Grille – Overlooking the golf course and garden, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
The Rocks Lounge – Overlooking the garden, this restaurant serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available for a fee: USD 15 to 35 for adults and USD 10 to 25 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Grand View Dining Room
  • Kissing Camels Grille
  • The Rocks Lounge

Things to do

  • 27-hole golf course
  • 3 outdoor pools
  • 4 indoor tennis courts
  • 4 outdoor pickleball courts
  • 4 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Gym
  • Hot tub
  • Outdoor pool (guest access)
  • Pilates classes
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Fenced pool
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Pool gate
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 8,654 square feet of conference space
  • 9 meeting rooms

Outdoors

  • Firepit
  • Garden
  • In the mountains
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 6 September to 23 May:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets: USD 200 per accommodation, per stay, plus a one-time cleaning fee of USD 200
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 35 for adults and USD 10 to 25 for children
  • Airport shuttle fee: USD 75 per person (one-way)
  • Pet fee: USD 200 per accommodation, per stay plus a one-off USD 200 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Garden of the Gods Resort and Club offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
To maintain a calming atmosphere, cell phone use is limited at the resort.
This property has an outdoor infinity pool for adults, open seasonally.

We should mention

  • The seasonal pool will open in May and close in October.
  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 10 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Lodge Garden Gods Club
Lodge Garden Gods Club Colorado Springs
Lodge Garden Gods Club Hotel
Lodge Garden Gods Club Hotel Colorado Springs
Garden Gods Club Resort Colorado Springs
Garden Gods Club Resort
Garden Gods Club Colorado Springs
Garden Gods Club
The Lodge At Garden Of Gods Club Colorado Springs Hotel
Garden of the Gods Club Resort
The Lodge at Garden of the Gods Club
Of The Gods Colorado Springs
Garden of the Gods Resort and Club Hotel
Garden of the Gods Resort and Club Colorado Springs
Garden of the Gods Resort and Club Hotel Colorado Springs

Garden of the Gods Resort and Club Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 805 out of 1005 reviews
Rating 8 - Good. 118 out of 1005 reviews
Rating 6 - Okay. 52 out of 1005 reviews
Rating 4 - Poor. 17 out of 1005 reviews
Rating 2 - Terrible. 13 out of 1005 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a beautiful place, but if you don’t have a car, the valet service to take you around the property can be a little unorganized. The front desk was attentive and nice. The person answering the phone when calling the front desk was unfriendly. Very curt. The food was ok. The rooms are beautiful and comfortable but I could not get the tv Comcast to work no matter how many phone calls or troubleshooting. Overall a fine experience.
Stayed 2 nights in Jan 2025

10/10 Excellent

Tina, Trinidad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! We will stay again!
Stayed 1 night in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

JORMARIE, Bradenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has magnificent views. The staff are incredibly kind and helpful. Super friendly and appert to really care and enjoy what they do. Can’t wait to go again! Only thing was there were no microwaves in the casitas. That is an amenity I would have expected based on the level of property we were staying at.
Stayed 3 nights in Jan 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 2 nights in Dec 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

CRAIG

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Sam

Liked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

Jessica

Stayed 2 nights in Jan 2025

10/10 Excellent

Misty

Stayed 3 nights in Jan 2025

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good, minor issues

We stayed at the resort for our wedding weekend and found the stay to be good overall. Our room’s A/C did not work for the first two days of our stay, so that was disappointing but the front desk gave us a free breakfast to offset the inconvenience. The staff was very friendly and willing to help, just seemed like there was no sense of urgency to try and fix the A/C issue.
Stayed 3 nights in Jan 2025

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities
All staff were very professional and friendly. Nice room with beautiful view . Restaurant was very nice the only compliant was that the staff had to keep opening and shutting the door at the restaurant to the outside that created a cold draft where we were sitting.
Stayed 1 night in Jan 2025

10/10 Excellent

Earl, Ann Arbor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth every penny!
Stayed 1 night in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
The views are stunning and the food amazing
Stayed 1 night in Dec 2024

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an incredibly beautiful resort, I love all of the holistic health services they offer, the spa is wonderful, and the valet staff was incredibly friendly and helpful
Stayed 2 nights in Jan 2025

8/10 Good

Carlos

Liked: Property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Asif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. The rooms were beautiful and clean and the staff were amazing. We loved the food as well! Had one of the best Eggs Benedict for breakfast. The place is located conveniently close to Garden of the Gods park.
Stayed 2 nights in Jan 2025

8/10 Good

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the surrounding local area.
Stayed 5 nights in Dec 2024

4/10 Poor

Denny

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Wasn’t what we expected. The hotel is nice. The view is amazing. But the service was lacking. We had a very late arrival. But the following day, no one greeted us. Never were given a proper tour of the resort. Just wasn’t a welcoming feeling at all. The room was beautiful although there was some weird stain on the sheets when we arrived. The wifi was down the whole week we were there. Fire alarm going off in the middle of the night forcing us to wait in the cold. We were told a birthday dinner would be complimentary and to charge it to the room. Well the charge processed and was never refunded by the hotel. And now we are being charged for spa services that we never received. We voiced our complaints but it seems they fell onto deaf ears. Or they just didn’t care. Unfortunately I was tired of texting and messaging and tracking down the hotel staff for updates on WiFi or if things that were promised, were kept. It shouldn’t be your guests job to remind and check on the status of things. I’m sure others had pleasant experiences. But unfortunately ours was not.
Stayed 5 nights in Dec 2024

10/10 Excellent

Danielle Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this place!
Stayed 3 nights in Jan 2025

10/10 Excellent

ADABEYSY

Stayed 5 nights in Dec 2024

10/10 Excellent

Anton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, spectacular views, pools, a gym, a restaurant every thing is perfect.
Stayed 2 nights in Dec 2024

10/10 Excellent

Casey

Stayed 1 night in Dec 2024

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a perfect place to stay
Stayed 2 nights in Nov 2024

2/10 Terrible

Minehli, La Crescenta

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Our check-in experience at the front desk, handled by Philip, was nothing short of a nightmare. From the start, Philip displayed a rude and dismissive attitude, leaving us frustrated and feeling unwelcome. His demeanor was completely unprofessional, showing no effort to assist us or provide the level of service one would expect at a property of this caliber. Instead of addressing our concerns, he seemed intent on rushing through the interaction, almost as if he was trying to get rid of us. His cold attitude and lack of basic courtesy only added to the stress of what should have been a smooth process. The situation became even more aggravating when he mentioned an express check-in process, which supposedly began at 2:30 PM. However, by nearly 4 PM, there was still no room ready for us. This mismanagement led to a long line of increasingly frustrated guests. The chaos was made worse by the fact that the second staff member at the desk appeared inexperienced and unprepared to handle the demands of the situation. It was evident that he was new to the role and lacked the necessary training, leaving him overwhelmed and unable to assist guests effectively. Adding to the frustration was the fact that this entire ordeal occurred despite our reservation being made two weeks in advance for a New Year’s stay. Shockingly, we received no prior communication, such as an email or notification, informing us about the need for a reservation confirmation or any additional steps we should have
Stayed 1 night in Dec 2024