6/10 OK
Pam W.
8.1.2025
Hyvää: Siisteys
Beautiful Property; horrible communication with property owner
The property is beautiful. It is two small duplexes behind the property owner's home. It is situated about 1.5 miles from the Broadmoor. They are beautifully decorated and well-appointed. That is not the concern that I had with this property. I had planned to stay there for a conference, but the week prior, my mother-in-law passed. I requested a cancellation from the property owners. They never responded to my request. I reluctantly went rather than lose over 1.5K (I knew that the property owners would keep my money if I canceled and rebook the property for double the money). Upon arrival, the property owners expressed their apologies for the passing of my family member (which told me that they received my message). We arrived close to midnight due to a winter storm, and the unit was freezing. I remember that I had to sleep with all my clothing that evening. It took the unit at least 24 hours to warm up. Overall, I did not appreciate the less-than-empathetic response of the owners. I am sure that if they experienced this from another owner, they would not enjoy it.
Pam W.
Yöpyi 5 yötä marraskuussa 2024