2/10 Hirveä
Eleanor, New Haven
12.10.2024
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We ended up leaving after an hour because the elevator was so loud. We called the front desk and asked to switch rooms but they said they only had availability on the fire floor facing the parking lot. We tried to ignore the sound, but it sounded like a blowhorn going off every few minutes. We then decided to get another room at a different hotel. The person who checked us out was nice. He said they could hear the elevator from the front desk. My concern is that he mentioned the elevators were going to be serviced in 2 weeks. That to me is ridiculous, they should have closed that elevator and only used the one that didn't make noise and called for an emergency service to be done. When the woman who I spoke with wo said there were only rooms on the first floor heard us checking out, she said she could move us to another building. If she had offered us this at the time I inquired about switching rooms we would have stayed. We ended up transferring to The Homewood Suites in Pleasant Hill at 10pm. It was much quieter, cleaner, safer, better amenities, upgrades, and it had an awesome breakfast. I don't think I've ever written a review on here, but the extremely short experience at this particular Clarion was disappointing.
Eleanor
Yöpyi 1 yön lokakuussa 2024