2/10 Hirveä
Jennifer F.
11.11.2024
Huonoa: Siisteys
unsafe residence
This home was not a safe environment for myself or for my pet. The back door was unsecure and would not lock and there was flea infestation in the yard. My poor dog was covered after only being outside about 10 mins in the fence. It’s possible that they were in the house as well, but we are unsure, as most of the house was concrete and wood floors.
There about 1 hour before we decided we did not feel safe. I called the owner who said he wouldn’t speak to us about the problem until AFTER our reservation expired & that I needed to call VRBO directly with any issues we had. When I mentioned the door being wide open when we arrived, due to it not locking, he said, “Oh yeah”, like he was aware of the issue. The door did not line up properly with the lock, therefore leaving the house unsecure. It was really scary walking into a house with the door wide open in the middle of the night. We gave videos to VRBO of the door not able to lock.
I did wash our dog in the tub so we didn't get fleas in the car & we did sit in the dining room for a few moments (where we saw the fleas on her) but that was the extent of our stay. We had to leave her dog bed because we could see the fleas jumping on it & didn't want to infest our car. I have documentation from my vet that my dog is treated monthly, so we know that the fleas came from this house/yard. Fleas are not able to reproduce on her and die within a couple of hours.
Owner refuses to refund us. Had to find hotel in middle of the night.
Jennifer F.
Yöpyi 3 yötä lokakuussa 2024