6/10 OK
Nico
9.9.2024
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel is clean and the room was good. However, the hotel is big and clearly a congress hotel - don’t expect a personal excellent customer service. The personnel handles the different tasks by routine and they are not interested in what YOU think. Examples: the check in starts at 4pm and once we arrived at 11am they said that ”we have a room ready but if you want early check in you need to pay approx 50eur or either you can leave the luggage here and come later on”. What they didn’t say was that the luggage room was charged as well. Also they could have formulated it ”if you want an early check-in, we can make a room ready for you”. Also one of our pillows was smelling sweat and when we told about it, they came and said ”you complained about the pillow?”. Using ”complain” felt that we as a customer did something wrong. We were just two nights so we might had just bad luck here. By the way, renting umbrellas cost as well…
Breakfast could be much better. It is abundant but the quality of the ingredients and things are not good in my opinion considering we are in Denmark and compared to the price.
GYM and wellness area are good and wellness area is worth to pay and visit.
Nico
Yöpyi 2 yötä syyskuussa 2024