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Hotel Serena

3.0 star property

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Photo gallery for Hotel Serena

Terrace/patio
View from property
View from property
Lobby sitting area
View from property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Pet-friendly
  • Housekeeping
  • Parking included

Explore the area

Map
Via Faloria 8, Cortina d'Ampezzo, BL, 32043
  • Faloria Cable Car
    ‪9 min walk‬
  • Olympic Ice Stadium
    ‪18 min walk‬
  • Cortina d'Ampezzo Ski Resort
    ‪7 min drive‬

Room options

Superior Single Room, Mountain View

  • Mountain view
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Classic Double or Twin Room, Mountain View (Attic)

1 bedroom, down duvets, memory-foam beds, in-room safe

Classic Double or Twin Room, Mountain View (Attic)

  • Mountain view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic Triple Room, Mountain View (Attic)

1 bedroom, down duvets, memory-foam beds, in-room safe

Classic Triple Room, Mountain View (Attic)

  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed OR 3 Single Beds

Junior Studio Suite, Balcony, Mountain View

  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Double or Twin Room, Mountain View

1 bedroom, down duvets, memory-foam beds, in-room safe

Superior Double or Twin Room, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Classic Single Room, Balcony, Annex Building

1 bedroom, down duvets, memory-foam beds, in-room safe

Classic Single Room, Balcony, Annex Building

  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Studio Suite, Mountain View

1 bedroom, down duvets, memory-foam beds, in-room safe

Superior Studio Suite, Mountain View

  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 2 Single Sofa Beds

View all photos for Classic Triple Room, Balcony, Annex Building

1 bedroom, down duvets, memory-foam beds, in-room safe

Classic Triple Room, Balcony, Annex Building

  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Superior Single Room, Balcony, Mountain View

Superior Single Room, Balcony, Mountain View | 1 bedroom, down duvets, memory-foam beds, in-room safe

Superior Single Room, Balcony, Mountain View

  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Classic Double or Twin Room, Annex Building

1 bedroom, down duvets, memory-foam beds, in-room safe

Classic Double or Twin Room, Annex Building

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic Single Room, 1 Single Bed, Mountain View (Attic)

1 bedroom, down duvets, memory-foam beds, in-room safe

Classic Single Room, 1 Single Bed, Mountain View (Attic)

  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Classic Triple Room, Balcony, Mountain View

1 bedroom, down duvets, memory-foam beds, in-room safe

Classic Triple Room, Balcony, Mountain View

  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed OR 3 Single Beds

View all photos for Classic Single Room, 1 Single Bed, Mountain View

1 bedroom, down duvets, memory-foam beds, in-room safe

Classic Single Room, 1 Single Bed, Mountain View

  • 11 sq m
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Twin Room, Balcony, Mountain View

1 bedroom, down duvets, memory-foam beds, in-room safe

Superior Twin Room, Balcony, Mountain View

  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Triple Room, Balcony, Mountain View

1 bedroom, down duvets, memory-foam beds, in-room safe

Superior Triple Room, Balcony, Mountain View

  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed OR 3 Single Beds

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About this property

Hotel Serena

Mountain ski retreat with restaurant and bar/lounge
After a day on the slopes, return to dine at the restaurant and drink at the bar/lounge. Additional amenities at Hotel Serena include ski storage and ski passes.
Hotel Serena offers 52 accommodations with a safe and a hairdryer. Each accommodation is individually furnished and decorated. Memory foam beds feature down duvets. Flat-screen televisions come with satellite channels.

Bathrooms include bidets and complimentary toiletries. This Cortina d'Ampezzo hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
With your stay at Hotel Serena, you're connected to a railway/underground station and just a quick walk from Dolomites. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant. Some of the pet-friendly amenities that this property offers include food and water bowls, litter trays and pet-grooming services.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes ski equipment rentals
  • 7 minutes by car from Cortina d'Ampezzo Ski Resort and 14 minutes from Lake Misurina
  • Ski shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls, litter trays and pet-grooming services
This mountain hotel's ski shuttle (surcharge) will get you to the slopes in no time. Hotel Serena helps provide the perfect ski holiday with ski storage, skiing lessons and ski equipment rentals. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site, as well as a snack bar/deli. WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis.

This 3-star Cortina d'Ampezzo hotel is smoke free.

Hotel Serena has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Moldovan, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage

Family friendly

  • Highchair
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Hardwood flooring in room
  • Low-height counter and sink
  • No lift
  • Wheelchair accessibility

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Memory foam mattress

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

  • Pets: EUR 15 per pet, per night
  • Food and water bowls, litter trays and pet-grooming services are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Please note that pets are not permitted in the restaurant.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Serena Cortina d'Ampezzo
Serena Hotel Cortina d'Ampezzo
Hotel Serena Cortina d'Ampezzo
Hotel Serena Hotel
Hotel Serena Cortina d'Ampezzo
Hotel Serena Hotel Cortina d'Ampezzo

Hotel Serena Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 61 out of 122 reviews
Rating 8 - Good. 32 out of 122 reviews
Rating 6 - Okay. 21 out of 122 reviews
Rating 4 - Poor. 4 out of 122 reviews
Rating 2 - Terrible. 4 out of 122 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Socrates

Stayed 5 nights in Oct 2024

2/10 Terrible

Mark

Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Stayed 1 night in Sep 2024

10/10 Excellent

Andra Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful !!!
Stayed 1 night in Sep 2024

10/10 Excellent

Shahar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Ruben, Round Rock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!
Stayed 2 nights in Aug 2024

8/10 Good

Vishal

Liked: Amenities, property conditions & facilities
Great breakfast and friendly staff.
Stayed 3 nights in Jul 2024

10/10 Excellent

Carmelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great location in a quiet area. Cafe downstairs was a really nice addition (nice charming garden) with very friendly and helpful staff. Would go back!
Stayed 2 nights in Jul 2024

10/10 Excellent

Calum

Stayed 2 nights in Jul 2024

8/10 Good

Gary, Albemarle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
No restaurant reservation available! 😑
Stayed 1 night in Jan 2024

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice economic hotel well situated 2 min walk from center and excelent view very nice breakfast !! Highly reccomended
Stayed 1 night in Jan 2024

8/10 Good

Carrie

Travelled with family
Liked: Cleanliness
The location of this property was really nice and the lobby feels new and renovated. The rooms are old but clean.

8/10 Good

Jannette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Serge

Stayed 2 nights in Sep 2023

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

mauricio

Travelled with partner
Liked: Property conditions & facilities
I loved it
Stayed 1 night in Jul 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal
We only stayed here one night but everything was lovely. Check in, super easy. Good on-site parking. Clean room. Nice balcony with view. Staff was super nice. Complimentary breakfast was awesome! Close to the center of town (2 blocks) but away from the noise. Would definitely stay here again
Stayed 1 night in Jun 2023

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
The views were amazing and the staff were very friendly.
Stayed 1 night in Jun 2023

6/10 Okay

min

Stayed 2 nights in May 2023

6/10 Okay

Pablo

Liked: Cleanliness, staff & service
For 1-2 nights it is ok. Parking was full, you need to park wherever you can, hoping don’t have a ticket next morning. Internet was out of service all my stay, and not being a local person, wifi is a must. This was very dissapointing. Breakfast is good, although only 1 coffee machine, I had to make a line for 10 min in order to get a coffee. Food is good quality though. Overall a good experience, although for the price it could have been a little bit better.
Stayed 1 night in Jun 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Anna

Travelled with group
Liked: Cleanliness
As advertised, we stayed in the “Residenza”. Although I had asked for two single beds in the room, once arrived I realised we were assigned to a double-bed bedroom. In addition, The room was quite small: too small for two people. Other than that, our stay was fine. Good breakfast, with a good variety of food. The hotel is very clean and we have been offered free on-site parking. The hotel is very conveniently located just outside the town center: in less than 10 minutes walk, you are in the city centre.
Stayed 2 nights in Feb 2023

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at Hotel Serena. We’ve appreciated position, immediately outside from the city center but at walking distance, breakfast and hotel restaurant. I’ll definitely come back and I really recommend it both for families and group of friends!

2/10 Terrible

Maria

Travelled with partner
Liked: Cleanliness, staff & service
Hotel didn’t put the heating when it was freezing cold at night (temperatures reaching sub 0 degrees Celsius at night). Everyone was having breakfast with their down jackets
Stayed 3 nights in Sep 2022

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wonderful in every way!
Stayed 1 night in Sep 2022