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TRS Coral Hotel - Adults Only - All Inclusive

5.0 star property
VIP Access

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3 outdoor pools, open 8 AM to 8 PM, free pool cabanas, pool umbrellas
3 outdoor pools, open 8 AM to 8 PM, free pool cabanas, pool umbrellas
Junior Suite Swim Up Beachside | View from room
View from room
On the beach, white sand, free beach cabanas, sun-loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440
  • Playa Mujeres Golf Club
    ‪19 min walk‬
  • Mujeres Beach
    ‪9 min drive‬
  • North Beach
    ‪89 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Loft Suite Jacuzzi Terrace Single Use

Loft Suite Jacuzzi Terrace Single Use | View from room

Loft Suite Jacuzzi Terrace Single Use

  • 100 sq m
  • Lake view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim Up

1 bedroom, premium bedding, memory-foam beds, free minibar

Junior Suite Swim Up

  • 67 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim Up Single Use

1 bedroom, premium bedding, memory-foam beds, free minibar

Junior Suite Swim Up Single Use

  • 67 sq m
  • Lake view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Garden View

55-inch Smart TV with digital channels, TV, books

Junior Suite Garden View

  • 66 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Loft Suite Jacuzzi Terrace

View from room

Loft Suite Jacuzzi Terrace

  • 100 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Garden View Single Use

55-inch Smart TV with digital channels, TV, books

Junior Suite Garden View Single Use

  • 66 sq m
  • Lake view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Beachside Ocean View

Junior Suite Beachside Ocean View | View from room

Junior Suite Beachside Ocean View

  • 66 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Beachside

Junior Suite Beachside | View from room

Junior Suite Beachside

  • 66 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

  • 66 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Loft Suite Beachside Ocean View

Loft Suite Beachside Ocean View | View from room

Loft Suite Beachside Ocean View

  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Loft Suite Jacuzzi Terrace Ocean View

Loft Suite Jacuzzi Terrace Ocean View | 1 bedroom, premium bedding, memory-foam beds, free minibar

Loft Suite Jacuzzi Terrace Ocean View

  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim Up Beachside

Junior Suite Swim Up Beachside | View from room

Junior Suite Swim Up Beachside

  • 67 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Similar properties

Exterior

Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.6 out of 5, Wonderful, (286)
The price is €1,129
for 1 room
includes taxes & fees
2 Apr - 3 Apr
Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive

About this property

TRS Coral Hotel - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at TRS Coral Hotel - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Change of towels is available on request
TRS Coral Hotel - Adults Only - All Inclusive offers 469 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and minibars. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Memory foam beds feature premium bedding. A pillow menu is available. 55-inch Smart televisions come with digital channels and pay-per-view films. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

8 outdoor tennis courts and a health club are featured at the property. 3 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a sauna and a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the swimming pool, health club, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zentropia SPA has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Our customers tell us that they can't get enough of the pool at TRS Coral Hotel - Adults Only - All Inclusive. During your stay, you'll be within walking distance of Playa Mujeres Golf Club. Features include free breakfast, free WiFi in public areas and free valet parking.
  • Free buffet breakfast offered
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine with garden views at Capricho, one of the property's 6 restaurants and 3 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Indulge with massages, detox wraps or body treatments at Zentropia SPA
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes 8 outdoor tennis courts, a gym and a steam room
  • Guests have great things to say about the helpful staff and the beach
  • Just a 4-minute drive from Playa Mujeres Golf Club and 13 minutes from Ultramar Ferry Puerto Juárez
  • Airport shuttle service available for a fee
TRS Coral Hotel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At TRS Coral Hotel - Adults Only - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers outdoor tennis courts, a health club and a hot tub. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Costa Mujeres property.

Guests are served a free buffet breakfast.
Capricho – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast and lunch.
La Boheme (French) – This fine-dining restaurant specialises in French cuisine and only serves dinner. Open daily.
Tentazione (Italian) – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Open selected days.
El Gaucho (Argentinian) – This steakhouse specialises in Argentinean cuisine and only serves dinner. Open daily.
Chic Cabaret Restaurant $ – This theme restaurant specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast
  • 2 beach bars
  • 2 swim-up bars
  • 3 bars/lounges
  • 3 poolside bars
  • 6 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Capricho
  • Chic Cabaret Restaurant $
  • El Gaucho (Argentinian)
  • La Boheme (French)
  • Tentazione (Italian)

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Games
  • Hot tub
  • Outdoor pool (guest access)
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (10,710 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at TRS Coral Hotel - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8 AM to 8 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRS Coral Hotel Adults All Inclusive Costa Mujeres
TRS Coral Hotel Adults All Inclusive
TRS Coral Adults All Inclusive Costa Mujeres
TRS Coral Adults All Inclusive
Trs Coral Inclusive Inclusive
TRS Coral Hotel Adults Only All Inclusive
TRS Coral Hotel - Adults Only - All Inclusive Costa Mujeres

TRS Coral Hotel - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 659 out of 1000 reviews
Rating 8 - Good. 151 out of 1000 reviews
Rating 6 - Okay. 78 out of 1000 reviews
Rating 4 - Poor. 59 out of 1000 reviews
Rating 2 - Terrible. 53 out of 1000 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Tania Tencheva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many Spanish speaking people. Visiting for second time but not will not come again. Resort going from luxury to average now.

8/10 Good

Paige

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful from all of the greenery surrounding the resort, to the pools and beaches, and each of the hotel rooms. While I was an overall pretty disappointed in the food, there were several different restaurants around the resort with varying food styles. The staff and room service was excellent. In terms of the night life, we went to the Gravity Bar. When they had live music playing it was great, however, when there wasn’t a band playing they didn’t have big or loud enough speakers for the music to be heard throughout the bar. Overall, I enjoyed my stay and my friend’s wedding was lovely.
Stayed 4 nights in Dec 2024

8/10 Good

Katarina A.

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This resort was very enjoyable. It is a large resort so you typically do a lot of walking, but there is golf carts to take you to and from. The lunch time room service options were not the best. There are plenty of restaurants to pick from throughout your stay.
Stayed 3 nights in Dec 2024

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disappointed that it really wasn’t an only adult hotel.
Stayed 2 nights in Dec 2024

10/10 Excellent

tanakarn

Stayed 3 nights in Nov 2024

10/10 Excellent

Laekyn Blaire

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property! Loved the adult all-inclusive but also still having access to the grand palladium. Everyone was so polite and attentive. Very clean place.
Stayed 5 nights in Nov 2024

10/10 Excellent

Jhan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food options and great staff.
Stayed 7 nights in Aug 2024

10/10 Excellent

Arif

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the all inclusive benefits and the swim up suite where we could just dip in the water and relax in the shade!
Stayed 3 nights in Nov 2024

4/10 Poor

Geoff

Stayed 3 nights in Nov 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Great Adults only resort. Will be back.
Stayed 4 nights in Nov 2024

10/10 Excellent

Damien Holland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had a great stay celebrating our anniversary.
Stayed 4 nights in Aug 2024

10/10 Excellent

CYNTHIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and personalized butler service was outstanding. Our every need was addressed and we did not have to leave the resort for anything.
Stayed 7 nights in Nov 2024

8/10 Good

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Dulce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service, always people assisting at the beach with beverages and food. Concierge is always available. Rooms are always cleaned and fresh towels. Food at restaurants was excellent. Staff is amazing and very accommodating in every way.
Stayed 3 nights in Oct 2024

10/10 Excellent

Yuriy, Arlington Heights

Stayed 7 nights in Aug 2024

8/10 Good

stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Liked the golf cart and boat transfers. Very disappointed in the food.
Stayed 4 nights in Nov 2024

10/10 Excellent

NATALIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attended a wedding for a few days had a Great time. All amenities Needed were close by and if not shuttles were there to transport you
Stayed 2 nights in Nov 2024

4/10 Poor

Kiara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When we first booked, we called and informed them that our reservations are 10/30/24-11/4/24 and we weren’t going to arrive until 10/31 at 6am. We requested our room be ready then and they informed us that it will. When we arrived the room was not ready and they suggested we go eat and relax by the pool. After 4 1/2 hours we were really tired and decided to go check on our room again. The guy at the desk was insensitive and continued to brush us off. We then went back to the desk to ask for a supervisor at that point we were accommodated and placed into a room. The room and the resort were very beautiful and relaxing. For two days we kept asking them to bring us face towels & more water as we brushed our teeth with only bottled water, after the second day I requested we talk to management and they immediately brought us towels and water instead. We also asked that they do not clean our room to prevent anyone being there without us. Sunday we were gone enjoying the resort from about 10am-5pm and as we were getting ready for dinner, we realized they cleanedMonday morning as we were packing and gathering our things, I noticed inside of one of my bags a blanket I travel with was missing. Noticing that I went deeper into my purse to look inside another bag that was all the way at the bottom of my big back & should have been under the cover I had. We then noticed that $60 was missing that we were using to tip. We arrived with $160 and only spent $80 due to not leaving the resort.
Stayed 4 nights in Oct 2024

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful Honeymoon Vacation. The Resort felt like it was top notch in nearly all regards. Many reviews I've seen say the food isn't very good but I disagree. There are so many options, so you just gotta keep trying places. El Gaucho definitely takes first place. The staff was also fantastic, with a few minor exceptions. The ladies at the cafe seemed bothered by us everytime we went there. Our Butler Roman was simply wonderful. And the majority of other staff were excellent. The cabaret show was stunning and well worth the price of admission. The Spa is an absolute must. It is one of the the coolest and most beautiful experiences. I think the only other negative would be the bed. We had a king size and it hurt my wife's back to the point we had to request a pillow topper. All in all I would highly recommend TRS Coral.
Stayed 6 nights in Oct 2024

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time will ne returning
Stayed 4 nights in Oct 2024

4/10 Poor

Himanshu, New York

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
THIS WAS THE WORST EXPERIENCE WE HAVE HAD IN AN ALL-INCLUSIVE CANCUN RESORT. WHILE THE PROPERTY IS REALLY GOOD with NICE SWIM UP ROOMS ALONG WITH A WORLD CLASS SPA/SAUNA, THIS RESORT FAILS MISERABLY IN HOSPITALITY AND SERVICE. THE STAFF WAS NOT VERY FRIENDLY AND INVITING AND FELT LIKE THEY WERE REALLY NOT IN PROVIDING HOSPITALITY AND SERVICE TO THE GUESTS. WHEN WE CHECKED IN THE RECEPTIONIST WAS IN A HURRY AND GOT US THE BANDS FOR ACCESS ACROSS THE RESORT HOWEVER, THE ROOM WOULD NOT BE READY FOR ANOTHER TWO HOURS. WE DID MENTION THAT WE ARE VIP ACCESS GUEST FROM EXPEDIA, BUT DID NOT RECEIVE ANY BENEFITS, LATER WE GOT THE $600 RESORT CREDIT WHICH WAS BASICALLY $10-$50 COUPONS WHICH ARE ESSENTIALLY USELESS. THE ROOM WAS REALLY NICE, HOWEVER WAS NOT THE ONE THAT WE ASKED FOR WE HAD PAID FOR THE BEACH SIDE, SWIM UP ROOM, WHICH WERE AT THE END OF THE RESORT SIDE, HOWEVER, THEY GAVE US A POOL VIEW ROOM, WHICH HAD NO PRIVACY AT ALL. THE PILLOWS IN THE ROOM SMELL REALLY MUSTY AND MOIST, AND WE ASKED SEVERAL TIMES TO HAVE THEM CHANGED AND IT WASN’T ON UNTIL 10 PM THAT THEY CHANGED THEM. The pool side is a dull and There is no party scene or music around the pool and felt like we were just chilling in a community pool. RESTAURANTS ARE BAD WITH NO VEGETARIAN OPTIONS. The grand palladium restaurants require reservation before 3 PM for dinner and will not allow you to dine in. The guest services don’t care if you go hungry. The spa was a saving grace, but will never go back to this resort
Stayed 3 nights in Oct 2024

6/10 Okay

Bradley James

Travelled with partner
Liked: Amenities
TRS Coral has a lot to offer and is extremely unique in the fact that the shuttle service and boat rides can get you from place to place around the property. The biggest concern for us was the food - it was average at best. We also were put in a room with many damaged pieces of furniture and a tub that didn’t work - no compensation for this just a shrug and a room change the following day that we had to chase the staff down for. I specifically paid extra for this room and was bummed out about not being able to use it for 1/3 of the trip. The drinks were also below average and it was extremely difficult to find bottled water on the property which is strange with over 30 venues to drink and eat. Overall it’s a nice property but the resort needs some renovations in the rooms and hallways, a closer look into food and drink quality and a step up in customer service when things are not right with a customers stay. Nice resort but would not come back. Oh and please stop trying to sell people on packages and whatnot. It was non stop everywhere we went and was frustrating when we were here for a short stay and my fiancée was pregnant and just trying to relax. I had not been approached this often by sales people while staying in a resort in all my years of traveling to Mexico.
Stayed 3 nights in Oct 2024

8/10 Good

raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything staff, especially very helpful and wanting to improve your stay which ever way that was possible
Stayed 9 nights in Oct 2024

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Sep 2024

10/10 Excellent

Isaias

Liked: Cleanliness, staff & service, property conditions & facilities
This is my 5th time at this place. I just love everything about it.
Stayed 7 nights in Oct 2024