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Occidental Cozumel - All Inclusive

4.0 star property

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Photo gallery for Occidental Cozumel - All Inclusive

3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Free minibar, in-room safe, desk, blackout curtains
Dock
Nightclub
Private beach, sun-loungers, beach towels, beach massages

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Bar

Explore the area

Map
Km 16.6 Carretera Sur, El Cedral, San Francisco, Palancar, Cozumel, QROO, 77600
  • San Francisco Beach
    ‪11 min walk‬
  • Mr. Sancho's Beach Club
    ‪2 min drive‬
  • Playa Mia Grand Beach and Water Park
    ‪2 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe Room (Concierge)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Concierge)

  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Romance)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Romance)

  • 41 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Royal Level Luxury

Royal Level Luxury | Free minibar, in-room safe, desk, blackout curtains

Royal Level Luxury

  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Deluxe)

  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

5 outdoor pools, pool umbrellas, pool loungers

Allegro Cozumel All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
3.9 out of 5, Good, (1006)
The price is €498
for 1 room
includes taxes & fees
4 Apr - 5 Apr
Allegro Cozumel All Inclusive

About this property

Occidental Cozumel - All Inclusive

On private beach with 3 outdoor pools, near San Francisco Beach
Catch some rays on Occidental Cozumel - All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants. Housekeeping is available on request.
Occidental Cozumel - All Inclusive offers 247 accommodations with free minibar items and a safe. 32-inch flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Massages are available on the beach and in the spa. Other services include hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Occidental Cozumel - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Arrecifes de Cozumel National Park. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • The 7 restaurants, beach bar and poolside bar offer choices for drinking and dining
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Treat yourself to body scrubs, manicures and pedicures or aromatherapy at the spa
  • Services include a free children's club, a lifeguard on-site and a concierge
  • On-site recreation includes a private beach, 2 outdoor tennis courts and a gym
  • Guests really like the accommodation for the cleanliness and spaciousness
  • 11 minutes by foot from San Francisco Beach and a 2-minute drive from Mr. Sancho's Beach Club
Occidental Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. At Occidental Cozumel - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This Colonial property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 4-star Cozumel property.

Guests are served a free full breakfast daily from 7:00 AM to 11:00 AM.
Occidental Cozumel - All Inclusive has 7 restaurants on site.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet meals, snacks and beverages included
In-room minibar (all beverages included)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis

Entertainment

On-site entertainment and activities

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scooter/moped rentals

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,392 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a national park
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental Cozumel - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 2-device limit. WiFi in public areas is also free and has a 2-device limit.

Property is also known as

Cozumel Grand Occidental
Occidental Grand Cozumel
Occidental Grand Cozumel All Inclusive
Grand Cozumel
Grand Occidental Cozumel
Occidental Cozumel
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Occidental Grand Cozumel Resort All Inclusive
Occidental Grand Resort All Inclusive
Occidental Cozumel Resort
Occidental Resort
Occidental Grand Cozumel Hotel
Occidental Cozumel All Inclusive
Occidental Cozumel All Inclusive All-inclusive property
Occintal Cozumel Inclusive
Occidental Cozumel - All Inclusive Cozumel
Occidental Cozumel - All Inclusive All-inclusive property

Occidental Cozumel - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 342 out of 1005 reviews
Rating 8 - Good. 292 out of 1005 reviews
Rating 6 - Okay. 188 out of 1005 reviews
Rating 4 - Poor. 99 out of 1005 reviews
Rating 2 - Terrible. 84 out of 1005 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gustavo

Stayed 7 nights in Nov 2024

8/10 Good

Cynthia, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Yury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love their location, including the hotel park with friendly coati and iguanes, natural magroves, sandy beach with snorkeling for fishes, stingrays, sometimes stars (local Maldives); great service and good food. Visited and enjoyed second time in a year.
Stayed 10 nights in Dec 2024

6/10 Okay

Leo

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2024

10/10 Excellent

Jim

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Nadia did a wonderful job as wedding coordinator for our son and daughter-in-law’s wedding on the beach. Beautiful! Wonderful reception! Staff accommodated our every request. And Millie and Jesus are the perfect activity providers! The kids had a great time playing on the beach and in the pool. Perfect balance of fun and quiet times. And excellent nonstop food options! We will certainly be back soon!
Stayed 5 nights in Dec 2024

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time here! We recently celebrated our destination wedding at this property, bringing 40 of our closest friends and family for an unforgettable experience. We stayed for 4-6 nights, and every moment was pure perfection. From the moment we arrived, we were blown away by the hospitality, service, and attention to detail. Our wedding coordinator, Nadia, was absolutely incredible. She made sure I felt comfortable, relaxed, and stress-free throughout the entire process. Her organizational skills and calming presence allowed us to truly enjoy every aspect of our wedding day. I can’t thank her enough for making our dream wedding a reality. The nightlife experience was just as memorable, thanks to Jose, the bartender at the club. He was SO FUN and brought such great energy every night. Our group looked forward to evenings at La Mision because of him. The poolside bartenders also deserve special mention—they served up great drinks - exceptional service and friendly personality - specifically, Santos. For those late-night cravings, the pizza was okay but the bartender there, was awesome and kept the good vibes going. The rooms were clean, comfortable, and well-maintained. Every staff member we encountered was hospitable, kind, and genuinely eager to make our stay special. It’s clear that customer service is a top priority here. The food at the buffet was average, but we quickly learned to make reservations at the steakhouse.

10/10 Excellent

Soledad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

robert h

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Theresa E.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place 4th time there
Stayed 6 nights in Nov 2024

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Exotic, beautiful, helpful and friendly staff!
Stayed 7 nights in Nov 2024

8/10 Good

Patrick Joseph

Travelled with family
Liked: Property conditions & facilities
The staff hospitality is wonderful!!!! The rooms were nice and very clean. We had a hot water issue that they tried to fix. The resort reopened the day we arrived and there were still buildings being renovated so it was a bit noisy. The grounds are unbelievably beautiful but the beach area is still being rebuilt. Food was okay, drinks were great! Again, the staff is beyond wonderful!
Stayed 3 nights in Nov 2024

10/10 Excellent

Yesenia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This all inclusive resort definitely met my expectations, and more. I traveled with my family and we all had a wonderful experience. We had a bit of a bumpy start because the power was going out in our room, but the staff was quick to move us to a different room. Everyone was very friendly and serviceable. The food was delicious and the drinks were on point. The activities and events were fun for the whole family and everyone had a great time. The sunsets were spectacular. I highly recommend this resort to families as well as for couples.
Stayed 6 nights in Nov 2024

4/10 Poor

Thomas A.

Travelled with partner
Disliked: Staff & service
First of all the Occidental was closed for repair, We were notified that we would be staying at the sister resort, Allegro. We had stayed at the Allegro before a few years back. The service was not what it used to be, We would ask for something such as wash cloths, diet Pepsi and be promised that someone would bring them out. Two days later we finally got them . Waiters gave us poor service, Some times we were not ask if we needed anything, like water or coffee.
Stayed 10 nights in Oct 2024

4/10 Poor

Decata

Disliked: Amenities
First of all the occidental was shut down for repairs they called Me and asked if I wanted to reschedule my vacation about three weeks before hand excuse me I made these reservations back in March and planned this trip around my whole life and they want me to change at the last minute or they would move me to the Allegra. Their sister motel supposed to be in a five star I would give it zero stars very little unless she was a scuba diver or that was about all you could do. The beach was very little. The food was very low quality except for one night also during each time you would eat lunch or supper in one of the places they had the raccoons would invade the café, they even got on our table and ate in our plate every day there was raccoons by the pool and the restaurant, digging trash out of the trashcan and running around very nasty. Who knows what diseases they carried. This will be one place. I will never go again.
Stayed 4 nights in Oct 2024

2/10 Terrible

Christopher

Stayed 4 nights in Sep 2024

2/10 Terrible

Tami Marie

Stayed 5 nights in Sep 2024

4/10 Poor

Christopher Earl

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Property did not communicate that they were closing during our stay. Found out that from other guests and had to go ask about it. Only one dining option multiple evenings. Only one bar multiple days. Severely understaffed. They should have notified us in advance and given us the option to change our booking to their sister property-which we were moved to. Totally shady way of doing business.
Stayed 8 nights in Sep 2024

10/10 Excellent

Jeritt

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is very helpful and attentive. Food was fantastic.
Stayed 22 nights in Aug 2024

8/10 Good

Karl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and food were good. The service was good minus an issue with dinner reservations that was resolved. The water was calm and clear. The beach has substantially eroded.
Stayed 3 nights in Aug 2024

6/10 Okay

clint thomas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hurricane damage at pool, now charge a dock fee, evening buffet is gone, up to an hour and half for a small meal.
Stayed 5 nights in Sep 2024

10/10 Excellent

ANDREA A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at bigger resorts and this was one of the smaller ones we’ve visited. You really wouldn’t have known it. We felt safe in a very relaxing environment, Concierge service was excellent!
Stayed 4 nights in Aug 2024

6/10 Okay

Julian O

Liked: Cleanliness, staff & service
Location is beautiful , food very poor staff are very nice
Stayed 14 nights in Aug 2024

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good was lacking a little , but overall decent place , would go again
Stayed 4 nights in Aug 2024

10/10 Excellent

Eduardo Flores

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes instalaciones y staff amigable regresamos pronto!! , gracias a Abigail y a su equipo de recepción por su apoyo
Stayed 1 night in Aug 2024

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay and the staff food was great and wel loved the private beach
Stayed 4 nights in Apr 2024