2/10 Hirveä
Maria
Liikematkailija
3.1.2025
Huonoa: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
SCAMMERS
I booked and paid for this trip a couple of months BEFORE my actual visit- I actually over booked an extra night which Thankfully I realized weeks before my trip- Hoyel credited my card the extra night - on the actual day of my trip, my flight was delay and I arrived late evening - I had already electronically checked in and all I needed to do was pick up my room keys (SO I THOUGHT). The employee working made the process beyond HORRIBLE, after about 10 minutes of her clicking through the computer, she kept nodding her head and smacking her lips, so I asked if there was an issue- she said “I have a note from my manager that I cannot check you in because your card declined” ???? What in the actual !!!! I told her how is that possible when this trip was paid for months before - I even showed her my card statement- she refused and kept saying “my manager, my manager, my manager” after like 30-40 minutes of me laying out PROOF of payment and refusing to give any other type of payment - she said “I WILL CHECK YOU IN, BUT YOU HAVE TO FIX THIS WITH MY MANAGER” - why did I stay, because it was almost MIDNIGHT, and I already paid 11 days of hotel stay! I couldn’t sleep as I was calling nearby hotels and my credit card company and hotels.com and my bank- first thing the next morning I went to speak with the manager and told her everything, the manager looked at computer and was confused because she said “THERE IS NOTHING IN YOUR FILE”!
Maria
Yöpyi 11 yötä joulukuussa 2024