4/10 Huono
Lauren
Matkusti perheen kanssa
23.10.2024
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
I have always loved staying at Hampton Inns. However, this one in Dallas near Six Flags I do not recommend at all. The room and dining area were very clean. However, the staff at the front desk was not helpful at all. I am a Hilton Honors member. All of the Hampton Inn hotels I have stayed at always have a water dispenser, coffee, and fresh fruit available when I check in. When I asked for water, I was charged $2 per bottle. In the room there was no guide for the TV channels and the guide scrolling on a certain channel did not match the actual channel. There was no "do not disturb" sign. When my husband asked the front desk for one, they told him to go find someone in housekeeping. When he did, they took a sign from another room. My husband and I attended a Dallas Cowboys NFL game and had no idea about making reservations for the trolley to take us to the stadium and back. We learned about it from another couple staying in the hotel. They gave us a number to call to make the reservations. When we did and spoke with customer service for the trolley, she told us that the front desk should have given this information to us. Overall, it was clean, but the people at the front desk need some serious training in customer service and manners.
Lauren
Yöpyi 2 yötä lokakuussa 2024