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Holiday Inn Express & Suites Dallas Northeast - Arboretum, an IHG Hotel

2.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Holiday Inn Express & Suites Dallas Northeast - Arboretum, an IHG Hotel

Indoor pool
Exterior
Exterior
Property entrance
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking available
  • Gym
  • Housekeeping
  • Laundry

Explore the area

Map
11331 West Kingsley Road, Dallas, TX, 75238
  • White Rock Lake Park
    ‪6 min drive‬
  • White Rock Lake
    ‪8 min drive‬
  • Topgolf Dallas
    ‪10 min drive‬
  • Dallas, TX (DAL-Love Field)
    ‪29 min drive‬

Room options

View all photos for Suite, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Communications, Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Accessible (Communications, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Communications)

Room amenity

Suite, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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Exterior

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Pool
Hot tub
Parking included
Free WiFi
4.2 out of 5, Very good, (1003)
The price is €187
for 1 room
includes taxes & fees
14 Feb - 15 Feb
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About this property

Holiday Inn Express & Suites Dallas Northeast - Arboretum, an IHG Hotel

Dallas hotel in Lake Highlands with free breakfast and fitness centre
An indoor pool, a fitness centre and self parking are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business centre and a meeting room are on-site.
Holiday Inn Express & Suites Dallas Northeast - Arboretum, an IHG Hotel offers 90 air-conditioned accommodations with a safe and free newspapers. Flat-screen televisions are featured in guestrooms. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Dallas hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express & Suites Dallas Northeast - Arboretum, an IHG Hotel. During your stay, you'll be close to Dallas Arboretum and Botanical Garden. Free breakfast, free WiFi in public areas and an indoor pool are available.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • 12 minutes by car from Galleria Dallas and 10 minutes from Lake Ray Hubbard
Holiday Inn Express & Suites Dallas Northeast - Arboretum, an IHG Hotel offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi and wired Internet. Business amenities include a business centre and a meeting room. Free breakfast is served daily. The business-friendly Holiday Inn Express & Suites Dallas Northeast - Arboretum, an IHG Hotel also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. For a fee, parking is available.

This Dallas hotel is smoke free.

Guests are served a free continental breakfast daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 7 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 7.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Garland SW NE Dallas Area
Holiday Express Garland SW NE Dallas Area
Holiday Express Garland SW
Holiday Inn Express Garland SW NE Dallas Area Hotel
Holiday Inn Express SW Dallas Area Hotel
Holiday Inn Express SW Dallas Area
Holiday Inn Express Dallas Northeast Arboretum Hotel
Holiday Inn Express Arboretum Hotel
Holiday Inn Express Dallas Northeast Arboretum
Express Dallas east Arboretum
Holiday Inn Express Suites Dallas Northeast Arboretum

Holiday Inn Express & Suites Dallas Northeast - Arboretum, an IHG Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 406 out of 721 reviews" "
Rating 8 - Good. 153 out of 721 reviews" "
Rating 6 - Okay. 70 out of 721 reviews" "
Rating 4 - Poor. 48 out of 721 reviews" "
Rating 2 - Terrible. 44 out of 721 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Whitney

Liked: Cleanliness, property conditions & facilities, room comfort
Clean place with security
First the cons - train tracks right behind the property with a very loud train in the middle of the night, the water pressure & hot water on the 3rd floor was pretty low, I requested both rooms on the same floor and was told that could not happen, the hallways and room smelled strongly of cleaners and the shower could have been cleaner. All pretty minor items overall. Now the positives - comfortable bed, good AC unit that did not cycle on and off all night and was very quite, rooms were spacious, public areas were clean, security was patrolling the parking lot regularly, nice size bathroom and staff was kind.
Stayed 1 night in Oct 2024

8/10 Good

Johnny

Travelled with family
Hotel was ok. The room looked to have mold by heating/air unit. Had a bad smell
Stayed 1 night in Oct 2024

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, it was a wonderful stay, and I can't wait to come back. Highly recommend this hotel for anyone looking for a relaxing and enjoyable visit!
Stayed 1 night in Oct 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Giles, Lufkin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Before my check in I was charged for the full amount of my stay (2 days) a Thursday and Friday night stay which is fine, but when I looked at my bank on Friday morning I was charged with another Feiday night rate, so I was charged for three nights and was told it was an advance hold and would be released, but why hold for more than what was already charged for.
Stayed 2 nights in Oct 2024

10/10 Excellent

Marylee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the money, it was great
I got this hotel for five nights at the very last minute and it was great. It was clean and safe. The breakfast was good and had enough options for someone who likes variety. It was conviently located to the Arboretum. My only complaint was that there were no restaurants within walking distance. The surrounding area is being developed, so I expect the next time I go there will be more businesses. I will stay here when I return to Dallas in January
Stayed 5 nights in Oct 2024

6/10 Okay

Riza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Alexis

Stayed 1 night in May 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast options could be better
Stayed 1 night in Sep 2024

10/10 Excellent

Delano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of construction in area difficult to get out to where we wanted to go.
Stayed 2 nights in Aug 2024

6/10 Okay

LINSE, KATY

Travelled with family and small children
Disliked: Cleanliness, staff & service
The beds were comfortable, but the breakfast was disappointing. They didn't have biscuits and gravy or cinnamon rolls, and they were out of yogurt and snacks that are usually available in the fridge. We chose this hotel for the breakfast, so this was a letdown. The pool was dirty, and there was a noticeable amount of body hair in the bathroom. The AC was disconnected, but my husband managed to reconnect it. Also, the shower curtain didn't even reach the tub, which was quite odd.
Stayed 1 night in Aug 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my husband have staying at Holiday Inn for the past three years when we arrive to Dallas every month for a business trip that is our favorite place to stay. The breakfast is amazing different options. The rooms are clean. The parking lot is safe. The staff is amazing.
Stayed 1 night in Jul 2024

8/10 Good

Matthew

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Whitney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in May 2024

8/10 Good

Nicolai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place at an affordable price. At the time of my stay. Washer and Dryers did not work. Everything else was excellent.
Stayed 1 night in Jul 2024

6/10 Okay

Charles

Stayed 1 night in Aug 2024

6/10 Okay

Gabrielle

Travelled with family
Not too bad
It was a little uneasy at first sight. There were homeless people lying around the front upon check in. There was a lot of construction and trucking… the pool was nice, but very cold. The guests were a little disruptive and rowdy around 2am, but other than that. It served its purpose.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Horrible-Not Great
The hotel was not what I was expecting based on reviews I had read. First off, my friend was giving a room that was already occupied. They walked in to find someone else’s stuff in the room. Fortunately, I got an unoccupied room (haha). The room was okay, but the bathtub looked nasty. Not sure that it was necessarily dirty, but there was something wrong with the floor of the tub that made it unappealing for a bath. There were stains on the carpet, and the cover for the ironing board had absolutely NO padding. The hotel sits right on a major roadway; however, there was nothing around for dinner. They have a a few items for sale, but I refused to pay $4.00 for a small bag of chips. I ended up at a gas station a few blocks away, that had bars on the windows & doors. The breakfast was less than stellar. Powdered eggs, dry biscuits & sausage patties that I refused to try based on how they looked. They had a pancake maker, but I’m not sure it even worked. Never saw anyone try to use it. I doubt I would select this hotel again.
Stayed 1 night in Jul 2024

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionists from night shift and day shift were professional and outstanding service and understanding.
Stayed 2 nights in Jul 2024

10/10 Excellent

Tiffanie

Liked: Cleanliness, staff & service, property conditions & facilities
The location was very clean and nice. The breakfast wasnt the normal Holiday Inn breakfast This was the only disappointment for us.
Stayed 2 nights in Jul 2024

10/10 Excellent

Tony

Stayed 1 night in Jul 2024

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
This location is well below standards for a Holiday Inn Express. I think the overflowing trash can at the lobby entry with trash pouring over onto the sidewalk that sat there untouched for two days during our stay is indicative of the rest of this hotel and our experience there. The place is unkept and filthy, period.
Stayed 2 nights in Jul 2024

10/10 Excellent

Mauro

Stayed 1 night in Jul 2024

4/10 Poor

Maram

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad
Stayed 5 nights in Jul 2024

6/10 Okay

Lorra

Travelled with family
Kinda shabby. Needs updating. Towels clean but dingy. No housekeeper over night. The hotel is not in a very attractive area. The breakfast is great! The guy preparing the food was so nice and kind.
Stayed 2 nights in Jul 2024