2/10 Terrible
SaTonda
Business traveller
3 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was giving a room that was trashed then when I went back downstairs to let the front desk clerk know she pretty much called me a liar told me no one was in the room even after we told her there were voice coming from the two open doors because it was an adjoining room I offered for her to go back up with me she said no I will switch your room..switched my room get in the me and my kids was like it smelled like someone just took a poop in there and that it was so hot the floors and stuff was moist the floors was wet...then when I went to use the restroom upon leaving to get food I went to use the toilet paper and it was wet...I grabbed the new roll with the paper on it it was so wet that I could smash it...so I picked up the towels and they were also very damp...so I took the roll of toilet paper and the towels she claimed that it was wet mind you it was 80° in the room we turn the air on when we got in there I offered to take her back up the she relented until I got a little bit upset I was tired been on the road in traffic from Austin for hours I explained this to her I had worked an overnight haven't had any sleep bringing my son to Dallas Baptist University for a basketball camp I just need to lay down ..she go up there with me and touch the towels and agreed they were wet...she said she couldn't do anything but give me more towels and toilet paper I told her that I wanted a different room she told me that it was the wknd I asked what that have to do with me I left
SaTonda
Stayed 1 night in Aug 2025