2/10 Hirveä
Tony, Naples
Liikematkailija
23.8.2024
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
I booked a stay for Aug 22, 2024. When I arrived at DFW airport I called the hotel to have the shuttle pick me up. The desk clerk told me the shuttle would arrive in 10 minutes. 30 minutes later I called again. The clerk told me the shuttle would arrive soon. After another 20 minutes I called back, and the clerk said the shuttle was broke down and I would need to take an Uber but the hotel would not pay for this! The clerk was also rude!
When I arrived, I saw the hotel had 2 shuttles and one was sitting at the front door of the hotel!!
I went in and the clerk told me one shuttle was not operational and the other had a flat tire! I saw no flat tires!
One of the main reasons I booked this hotel was the free shuttle. So instead of a free shuttle service I spent $56 dollars for Uber!
In addition to this, when we checked in the hotel reeked of marijuana! You could smell it in the lobby and elevators. If I had not prepaid for the room, I would have gone to another hotel. Very unprofessional. I would never stay here again!
Tony
Yöpyi 1 yön elokuussa 2024