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Tru by Hilton Dallas Downtown Market Center

2.5 star property

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Photo gallery for Tru by Hilton Dallas Downtown Market Center

Bar (on property)
Bar (on property)
Lobby
Reception
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Pet-friendly
  • Breakfast included
  • Housekeeping
  • Gym
  • Air conditioning

Explore the area

Map
1949 N STEMMONS FWY, Dallas, TX, 75207
  • Dallas Market Center
    ‪8 min walk‬
  • American Airlines Center
    ‪2 min drive‬
  • Kay Bailey Hutchison Convention Center
    ‪4 min drive‬
  • Dallas, TX (DAL-Love Field)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower, Mobility & Hearing)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Roll-In Shower, Mobility & Hearing)

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Hearing)

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (High Floor)

  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds (High Floor)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Tru by Hilton Dallas Downtown Market Center

Hotel with free breakfast, a quick walk to Dallas Market Center
A 24-hour fitness centre, a 24-hour business centre and self parking are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a business centre, a 24-hour front desk and an arcade/games room.
Tru by Hilton Dallas Downtown Market Center offers 152 air-conditioned accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Tru by Hilton Dallas Downtown Market Center gets good marks from our customers. During your stay, you're just a quick walk from Dallas Market Center. Features include free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free buffet breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Amenities include a front desk safe, a 24-hour business centre and multilingual staff
  • On-site recreation includes a 24-hour gym
  • Guests like the bar and breakfast
  • 8 minutes by foot from Dallas Market Center and a 2-minute drive from American Airlines Center
  • Cats and dogs welcome for a fee
WiFi is free in public spaces. There's an onsite 24-hour business centre. Free breakfast is served daily. A 24-hour fitness centre, a vending machine, and an arcade/games room are also featured at the business-friendly Tru by Hilton Dallas Downtown Market Center. Parking is available for a fee.

This Dallas hotel is smoke free.

Guests are served a free buffet breakfast daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 15 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • TV in common areas

Family friendly

  • Arcade/game room
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 15 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRU Dallas DT Market CTR
Tru by Hilton Dallas Downtown Market Center Hotel
Tru by Hilton Dallas Downtown Market Center DALLAS
Tru by Hilton Dallas Downtown Market Center Hotel DALLAS

Tru by Hilton Dallas Downtown Market Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 508 out of 1102 reviews
Rating 8 - Good. 226 out of 1102 reviews
Rating 6 - Okay. 157 out of 1102 reviews
Rating 4 - Poor. 90 out of 1102 reviews
Rating 2 - Terrible. 121 out of 1102 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Randy

Stayed 1 night in Dec 2024

10/10 Excellent

Ladaunta

Stayed 3 nights in Nov 2024

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

2/10 Terrible

George

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pay for parking.
Horrible Ross noise. Pay for parking? What a joke.
Stayed 1 night in Dec 2024

4/10 Poor

Thomas

Business traveller
Disliked: Staff & service, property conditions & facilities
Breakfast buffet was terrible. Elevators out of service and they want you to sign a waiver for using the stairs, to hell with that fix the hotel and dial it in. Think the owner needs his flag pulled.
Stayed 2 nights in Dec 2024

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

2/10 Terrible

Elsa

Disliked: Cleanliness, staff & service
.
Stayed 1 night in Nov 2024

2/10 Terrible

Caleb

Liked: Cleanliness, staff & service
Everything was great but the elevators were not working.
Stayed 2 nights in Nov 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Gregory

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Not what I was expecting from Hilton
The beds were comfortable. Quiet. Had to pay for parking at their establishment. Also the elevators were down.
Stayed 1 night in Nov 2024

10/10 Excellent

Jada

Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
The hotel was great, close hy the american airline center. Elevators were not in service during the stay. Had to climb stairs.
Stayed 1 night in Nov 2024

10/10 Excellent

Randy

Stayed 3 nights in Nov 2024

6/10 Okay

Aida

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I feel we should have been notified ahead of time that the elevator had not been functioning since August.
Stayed 2 nights in Nov 2024

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Patrick, Kyle

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Elevator was broke, so I had to use the stairs, and there was no conditioner in my room prior to arriving, the sun curtain was broken in the bathroom. Light only had one light to rest and not turn on.
Stayed 2 nights in Nov 2024

4/10 Poor

Shirley

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Broken elevator
The elevator was broken. Had to carry bags up 3 flights of stairs. Very inconvenient. Also the hotel rooftop bar was closed.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tytiana

Stayed 1 night in Sep 2024

6/10 Okay

Marilu

Liked: Cleanliness, staff & service, room comfort
The room was good but had no soap. Not to wash hands or in the shower. I didn't notice until I was taking a shower. The elevator being broken was definitely a bummer but the service was great and they did offer to help with bags.
Stayed 1 night in Oct 2024

8/10 Good

Bianca, midland

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Elevators we're not working luckily we were on the 2nd floor. Pillows were almost none existent. Property was clean and staff was very nice.
Stayed 1 night in Oct 2024

8/10 Good

Sebastian

Business traveller
Liked: Cleanliness, staff & service, amenities
So the building has some structural issues and we did not find this out until we checked in. Their elevator shaft is needing to be fixed so NO elevator (we had to sign a risk form using just the stairs) and because of this they only booked the bottom 3 floors. Thus the noise from the freeway is noticeable. They have a sound machine in the room but still it was hard to sleep with all the traffic noise.
Stayed 3 nights in Oct 2024

2/10 Terrible

Yingmei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel ever
his is the worst hotel ever. Firstly, next to the Highway, super noisy even windows closed. Secondly, we got told that the elevator permanently closed, we have to climb up and down the stairs with suitcases. Thirdly, super bad service, i asked room service in the morning, when i back to room in the evening, the dirty towels are still on the floor, i asked, and the hotel people said we are under staff..... Fourth.The roof-bar is closed due to the elevator closed. The worst thing is that the hotel force guest to sign the waive letter, when you arrive in the mid night, exhausted from the flight, you just want to have a shower and rest in the bed, there is no way you have energy to find other hotel soon, but sign the damn waive letter. The hotel knew all about this and still ongoing, which is very bad.
Stayed 3 nights in Oct 2024

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Abram

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Sep 2024