8/10 Hyvä
Jennifer B.
7.4.2025
Huonoa: Siisteys
Some issues with cleanliness, but would come back.
Two-night stay for our kiddos to experience the ocean. The gated community aspect, and private beach was great especially for the convenience with small children. There are multiple pools at the facility as well which was a nice option. Centrally located to lots of Destin attractions. Our only complaint was some issues with cleanliness. The throw pillows on the bed had some really gross stains on them and you could tell they had probably never been washed...or at least not in a long time. The bathtub was also dirty with obvious residue and dirt in the bottom of the tub. I was contacted via text about reviewing the cleaning of the condo. I gave them an update. I was asked if we wanted to be moved to a different unit, but I declined (too much hassle with small children). The person I communicated with via text told me they would refund the cleaning fee to my credit card to help alleviate some of the cost while on our trip...well we have been home for two weeks now and I still have not seen any refund on my card. I reached out to Vacasa yesterday and they have informed me now that they can refund me only a portion of the cleaning fee....and it will have to be by check...and it will take 6-8 weeks. Not exactly great customer service.
Jennifer B.
Yöpyi 2 yötä maaliskuussa 2025