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The Canvas Dubai - MGallery Hotel Collection

5.0 star property

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Photo gallery for The Canvas Dubai - MGallery Hotel Collection

Outdoor pool, open 8 AM to 7 PM, pool umbrellas, pool loungers
Lobby sitting area
Reception
Couples treatment room(s), aromatherapy, deep-tissue massages
Rainfall showerhead, eco-friendly toiletries, hair dryer, slippers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Parking included

Explore the area

Map
23, Kuwait Street, Port Rashid, Dubai, Dubai, 116656
  • Dubai Cruise Terminal
    ‪14 min walk‬
  • BurJuman Mall
    ‪4 min drive‬
  • Gold Souk
    ‪5 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪15 min drive‬

Room options

View all photos for Junior Suite with 1 King Size Bed

Junior Suite with 1 King Size Bed | Premium bedding, minibar, in-room safe, desk

Junior Suite with 1 King Size Bed

  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Single Beds

  • 48 sq m
  • Sleeps 4
  • 2 Single Beds

Suite, Multiple Beds, Club lounge access (High Floor)

  • Sleeps 4
  • 2 King Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed (High Floor)

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed (High Floor)

  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed

  • 70 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

The Canvas Dubai - MGallery Hotel Collection

Luxury hotel with 2 restaurants and free valet parking
Along with 2 restaurants, this hotel has an outdoor pool and 2 bars/lounges. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a snack bar/deli and a sauna are on-site. Housekeeping is available on request.
The Canvas Dubai - MGallery Hotel Collection offers 164 air-conditioned accommodations with minibars and a safe. This accommodation offers separate sitting areas. Beds feature premium bedding. LED televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

Children aged under 17 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision. Guests aged under 18 years old are not allowed in the swimming pool, health club, fitness facility or hot tub.

Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, Thai massages and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at The Canvas Dubai - MGallery Hotel Collection. During your stay, you'll be within walking distance of Dubai Museum. You'll find features such as free WiFi in public areas and free valet parking, plus 2 restaurants.
  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and 2 bars/lounges
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 3-minute drive from Dubai Creek and a few minutes from Dubai Museum
The Canvas Dubai - MGallery Hotel Collection offers its guests an outdoor pool, a health club, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 2 meeting rooms. Spa services, a terrace, and a complimentary children's club are also featured at the luxury The Canvas Dubai - MGallery Hotel Collection. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10:30 AM.
Azalya Restaurant – This restaurant serves brunch, lunch and dinner. A children's menu is available. Reservations are required.
Signature Sanjeev Kapoor – This restaurant specialises in Indian cuisine and serves lunch and dinner. Reservations are required. Open daily.
Alfonxo – This sushi bar specialises in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Estrellas Skyline Lounge – This rooftop bar overlooks the pool. Happy hour is offered. Open daily.
24-hour room service is available.

Languages

Arabic, English, Filipino, French, German, Hindi, Indonesian, Italian, Malay, Russian, Thai, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: AED 80 for adults and AED 60 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alfonxo
  • Azalya Restaurant
  • Estrellas Skyline Lounge
  • Signature Sanjeev Kapoor

Things to do

  • Art gallery
  • Free children's club
  • Health club
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Free children's club
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar
  • Wet bar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in fee: AED 250
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: AED 450
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Renovations and closures

The following facilities or services will be unavailable from March 19 2025 to March 25 2025 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Canvas Dubai - MGallery Hotel Collection

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 157.5 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately AED 80 for adults and from AED 60 for children
  • Early check-in fee: AED 250 (subject to availability)
  • Late check-out fee: AED 450 (subject to availability)
  • Rollaway bed fee: AED 157.5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Pool access available from 8 AM to 7 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Dubai Melia
Canvas Hotel Dubai MGallery Sofitel
Melia Hotel Dubai
Canvas Hotel MGallery Sofitel
Canvas Dubai MGallery Sofitel
Canvas MGallery Sofitel
The Canvas Hotel Dubai MGallery
The Canvas Dubai - MGallery Hotel Collection Hotel
The Canvas Dubai - MGallery Hotel Collection Dubai
The Canvas Dubai - MGallery Hotel Collection Hotel Dubai

The Canvas Dubai - MGallery Hotel Collection Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 442 out of 1000 reviews
Rating 8 - Good. 292 out of 1000 reviews
Rating 6 - Okay. 98 out of 1000 reviews
Rating 4 - Poor. 75 out of 1000 reviews
Rating 2 - Terrible. 93 out of 1000 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amirah Binti

Stayed 1 night in Jan 2025

2/10 Terrible

Warsame

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the worst 5star hotels I ever seen. Bad food. Bad room. Bad staff.
Stayed 4 nights in Dec 2024

10/10 Excellent

FRANCESCO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lost stuff in room 723
The location were perfect.....but isent an email bcs my son forgot a bravialet and neakless, and i haven't got any feedback yet.
Stayed 5 nights in Dec 2024

10/10 Excellent

Mahomed safir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely stay next time
Perfect staying at canvas room were very clean staff at check-in very helpful
Stayed 1 night in Dec 2024

2/10 Terrible

Sheny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible horrible breakfast - same menu everyday except for Indian section which also did not taste good. Our bedroom toilet was also getting clogged & flooding out but no one came in time to fix it, lived in a dirty bathroom for 3 days. The room service also did not clean the rooms properly, just made the bed & changed towels - nothing else. Bad experience overall, definitely not worth paying the price of a 4 star
Stayed 7 nights in Dec 2024

2/10 Terrible

Kambiz, Evere Brussels

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not a five star ***** only 3*** Overall Aesthetics 1/10 Attention to detail 1/10 Amenities 1/10 Considerate and quality 1/10 Housekeeping 7/10 Members of the kitchen 5/10 Swimming pool --> disastrous 1/10 Life Guards: 9/10 Fitness 0/10 Managers 1/10 Personalised services 0/10 Room services 1/10 No consistency! Room quality 3/10 Dining experience 2/10 No quality of service Honorable gentleman Mr. Maher 🇪🇬 General manager 10/10 He was trained to carefully anticipate; attentive, courteous, intuitive and pleased to delight guests -- but He was the only one! He was absolutely alone in the system!!!!
Stayed 15 nights in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Ar Rajalakshmi

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

ENRICO

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

John Federico

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Inconvenient, dirty and expensive.
Stayed 6 nights in Nov 2024

10/10 Excellent

Tommi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great place to stay near at cruise port! Special thanks for Kusum about super kind service :)
Stayed 3 nights in Nov 2024

2/10 Terrible

John

Stayed 1 night in Oct 2024

10/10 Excellent

Nimesh

Stayed 5 nights in Sep 2024

8/10 Good

dyeshia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property is beautiful.staff needs to do a better job with accommodating guest. The valet was amazing they helped with everything directions, luggage, calling taxi
Stayed 5 nights in Jul 2024

10/10 Excellent

Rafeek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff and helpful everything is perfect 👍
Stayed 7 nights in Aug 2024

10/10 Excellent

Vijay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best accor hotel
Stayed 2 nights in Aug 2024

10/10 Excellent

Vijay, Miami

Stayed 1 night in Aug 2024

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Jul 2024

10/10 Excellent

Achal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jul 2024

8/10 Good

Gulilat

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Jul 2024

2/10 Terrible

Ogunnike

Disliked: Cleanliness, staff & service, property conditions & facilities
For those booking a junior suite please look elsewhere. We booked the jjnior suite for 11 days and was appalled by the condition on the room. The fixtures were rusted over in the bathroom and living room area. We had to look for a different room however all the junior suites were the same. They then offered us the exec suite which was better. The staff cooking the breakfast was unhygienic. He would touch the ingredients with his hand then touch his phone and put his hand back into the food. I was disgusted and sat in the most convenient seat that allowed me to see exactly what he was doing. I did address it with him but was met with a smile. The shower leaked into the toilet. The corridor on the 2nd floor had a leaking ceiling just by the lifts, where my huband would get splashed. The gym whilst it was minimal it was expected but the towels they had provided were all dirty. I would pull one dirty, 2nd dirty, third fourth and fift all dirty. There was a gentleman also working out with me and my husband and he was shocked at my dicovery. I have images to support everything i mentioned. They gave us a complementary honeymoon cake but it was stale and would have rathered not been given anything if it wasnt going to be edible. On one night i ordered room service. Scrambled eggs very well done with onions and mushrooms. Instead they gave me an omelette with bacon. This is an islamic country so they accidentally adding bacon to someones order is beyond me. Not one apology.
Stayed 10 nights in Jul 2024

2/10 Terrible

MANUEL SIMON

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

2/10 Terrible

Rafik

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was horrible the staff service and behavior was terrible reception doesn’t even know how to speak to there clients , smell in the room , dirty carpet , dirty corners, hospitality at its lowest , noise of party just under our room and staff tells us it finishes in 10 minutes every 30 minute when we call them about it , never coming back again even thought we gave it a chance 3 times each time was a bigger deception, Accor should even remove remove there name from there for how much it hurts the brand
Stayed 1 night in Jun 2024

8/10 Good

Kinga

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Hotel service of the bar and restaurants isn’t leveling up to 5 star hotel at all . The lobby service is very kind and helpful but the restaurant of the staff has a lot to learn about cleaning and customer service .
Stayed 4 nights in Jul 2024

2/10 Terrible

Rafik

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2024