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New Wilmington Hotel

3.0 star property

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Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Breakfast included

Explore the area

Map
25-27 Compton Street, Eastbourne, England, BN21 4DU
  • Congress Theatre
    ‪2 min walk‬
  • Devonshire Park Lawn Tennis Club
    ‪5 min walk‬
  • Eastbourne Pier
    ‪12 min walk‬

Room options

Standard Double Room, Ensuite

  • Sleeps 2
  • 1 Double Bed

Standard Twin Room, Ensuite

  • Sleeps 2
  • 2 Single Beds

Superior Suite, Ensuite

  • Sleeps 4
  • 2 Double Beds

Superior Double Room, Ensuite

  • Sleeps 2
  • 1 King Bed

Classic Suite, Ensuite

  • Sleeps 3
  • 1 King Bed and 1 Single Bed

Standard Single Room, Ensuite

  • Sleeps 1
  • 1 Single Bed

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About this property

New Wilmington Hotel

Hotel with free breakfast, steps from Congress Theatre
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/cafe. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, an outdoor tennis court, self parking and conference space are on-site.
New Wilmington Hotel offers 42 accommodations. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor tennis court.
Our customers tell us that they can't get enough of the helpful staff at New Wilmington Hotel. During your stay, you're just a quick walk from Congress Theatre. You'll find features such as free breakfast and free WiFi in public areas, plus a restaurant. Some of the pet-friendly amenities that this property offers include food and water bowls and pet-sitting services.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a meeting room and conference space
  • On-site recreation includes an outdoor tennis court
  • Steps from Congress Theatre and 3 minutes on foot from Devonshire Park Theatre
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls and pet-sitting services
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi and wired Internet.

New Wilmington Hotel also features complimentary newspapers in the lobby, laundry facilities, and a lift. For a fee, parking is available.

This 3-star Eastbourne hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
New Wilmington Hotel has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (GBP 2.20 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor tennis court

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • Conference space
  • Meeting room

Accessibility

  • Lift

Room amenities

Bathroom

  • Towels provided

Entertainment

  • TV

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per day
  • Food and water bowls and pet-sitting services are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 2.20 per day
  • Pet fee: GBP 20 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.

Property is also known as

New Wilmington Hotel Eastbourne
New Wilmington Hotel
New Wilmington Eastbourne
Hotel New Wilmington
New Wilmington
New Wilmington Hotel Hotel
New Wilmington Hotel Eastbourne
New Wilmington Hotel Hotel Eastbourne

New Wilmington Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 58 out of 178 reviews
Rating 8 - Good. 64 out of 178 reviews
Rating 6 - Okay. 31 out of 178 reviews
Rating 4 - Poor. 13 out of 178 reviews
Rating 2 - Terrible. 12 out of 178 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Roger, Los Gatos

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
The location to The Congress Theatre and good price, nice albeit small, breakfast so very pleased overall
Stayed 1 night in Oct 2024

8/10 Good

Miss T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean sheets and towels but the carpet had some old hair ball, nothing major really, probably just not picked up by the hoover. However, all staff were super nice, smiley and helpful. Breakfast was very good and non-greasy. Would stay again as very quite street and literally by the sea front..
Stayed 1 night in Oct 2024

8/10 Good

Arunas

Liked: Property conditions & facilities
Good
Stayed 1 night in Oct 2024

8/10 Good

ian

Stayed 1 night in Oct 2024

6/10 Okay

Leonard

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Such a grand looking hotel & reception area & smiling staff when you arrive, such a shame it’s over priced especially due to the other bits I’ve mentioned in the review! Never have I paid that much for a few nights stay in a spa hotel that needs such repairs!
Stayed 5 nights in Jun 2024

2/10 Terrible

Jack

Disliked: Room comfort
Not happy. Totally delusioned.
We arrived to the room no electricity had to go to reception who told us it had tripped out obviously never checked. No heating in the room absolutely freezing. Awoke next morning hoping for showers and shave. No hot water told by reception sorry not turned system on. We had a long drive and ferry crossing to do and had to was in cold water my wife had to boil kettle and take to sink to wash her hair very dangerous. We expect a full apology and refund for this dreadful experience at the beginning of our long awaited holiday. Someone will have the figures of how many times I’ve booked with hotels. com over the years but I must review my status with the company.
Stayed 1 night in Oct 2024

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedroom was spacious and well decorated & breakfast was grey
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well presented accommodation, attentive staff, great location for seafront and town centre. Would recommend. Thankyou.
Stayed 2 nights in Sep 2024

8/10 Good

Linda

Stayed 2 nights in Sep 2024

6/10 Okay

Roy

Travelled with partner
Although the Staff are welcoming and attentive the hotel could profit from a refurb
Stayed 3 nights in Sep 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Aug 2024

8/10 Good

Michelle

Business traveller
Liked: Cleanliness, amenities
The property itself has clearly had some work done on it. The room was clean and well presented. Customer service could be improved upon. Breakfast was okay however, the gentleman taking orders was in his outdoor coat and on occasion not all breakfast was delivered to the table clearly forgotten about.
Stayed 3 nights in Sep 2024

6/10 Okay

Tracy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Breakfast was awful staff rude
Stayed 1 night in Aug 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size room with lovely big bed but pillows to hard. Shower & bathroom was nice. Breakfast was presented well but fried eggs & scrambled eggs not done in conventional way.
Stayed 2 nights in Sep 2024

2/10 Terrible

Martin

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel i have ever stayed in.
Stayed 2 nights in Jun 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
A very good hotel. Excellent position with the sea front and town centre within easy walking distance. The Hotel is clean and well-presented and has undergone significant redecoration since reopening in May 2024. We found the staff to be very welcoming and always helpful. We stayed in a superior room which was well furnished and comfortable. We found the breakfast to be very good including hot and cold options all using quality produce, anything that was not right was willingly replaced. we had read previous negative reviews and were worried about what we might find but based on our experience we have no complaints about the hotel. Being regular travellers to Eastbourne we will have no hesitation in staying at this hotel again.
Stayed 4 nights in Aug 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's well situated fot the Theatre, easy walking distance, close to the sea front, the hotel was reasonably priced, it was more than adequate for one night, bathroom clean and tidy, the bed comfortable, everything was to hand. I have paid a lot more for far worse. Would i stay again, a big fat YES.
Stayed 1 night in Aug 2024

6/10 Okay

EDWARD

Liked: Cleanliness, property conditions & facilities, room comfort
Poor service
Room was clean and comfortable The service at breakfast was very bad and the food was poor quality and undercooked
Stayed 3 nights in Aug 2024

6/10 Okay

John

Travelled with group
Liked: Staff & service
Stayed 2 nights in Aug 2024

2/10 Terrible

Steven

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to say the hotel is very dirty. Black mould in the bathrooms. Water stains on the ceilings. Curtains torn and falling off the windows. Toilet seat broken. Shower and taps a very dirty. Walls have marks all over the place. Wall paper is coming off. None of the photos on the website is accurate at all.
Stayed 2 nights in Aug 2024

4/10 Poor

S

Stayed 2 nights in Aug 2024

6/10 Okay

Lou

Stayed 2 nights in Aug 2024

2/10 Terrible

sonia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2024