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HI Express El Paso Downtown by IHG

2.5 star property

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Photo gallery for HI Express El Paso Downtown by IHG

Exterior
Exterior
Desk, iron/ironing board, free cots/infant beds, free WiFi
Point of interest
Pool

Reviews

7.6 out of 10
Good

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
409 E Missouri Ave, El Paso, TX, 79901
  • Plaza Theater
    ‪9 min walk‬
  • Judson F. Williams Convention Center
    ‪16 min walk‬
  • University of Texas at El Paso
    ‪19 min walk‬
  • El Paso, TX (ELP-El Paso Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room

  • 28 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Queen Beds (Extra Floor Space)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 2 Queen Beds (Extra Floor Space)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 King Bed with Sofa bed

  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 2 Queen Beds

  • 28 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool, open 8:00 AM to 10:00 PM, free pool cabanas

Hotel Indigo El Paso Downtown by IHG

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (1006)
The price is €156
for 1 room
includes taxes & fees
25 Apr - 26 Apr
Hotel Indigo El Paso Downtown by IHG

About this property

HI Express El Paso Downtown by IHG

Hotel in El Paso with free breakfast and fitness centre
A fitness centre, a 24-hour business centre and conference space are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include dry cleaning, a 24-hour front desk and gift shops/newsstands. Housekeeping is available on request.
HI Express El Paso Downtown by IHG offers 112 accommodations with coffee/tea makers and a hairdryer. Cable televisions are provided.

This El Paso hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
During your stay at HI Express El Paso Downtown by IHG, you're just a quick walk from Southwest University Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Amenities include a front desk safe, a 24-hour business centre and meeting rooms
  • On-site recreation includes a gym
  • Just a 4-minute drive from Paso del Norte International Bridge and 11 minutes from Fort Bliss
WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Free breakfast is served daily. Event space at this hotel measures 1200 square feet (108 square metres) and includes conference space. A fitness centre, multilingual staff, and gift shops/newsstands are also featured at the business-friendly HI Express El Paso Downtown by IHG. Free self parking is available.

This El Paso hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym

Family friendly

  • Free cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 1,200 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express El
Holiday Inn Express El Hotel
Holiday Inn Express El Hotel Paso Central
Holiday Inn Express El Paso Central
Holiday Inn Express El Paso Central Hotel
Holiday Inn Express El Central Hotel
Holiday Inn Express El Central
Holiday Inn Express El Paso - Central Hotel El Paso

HI Express El Paso Downtown by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 423 out of 1004 reviews
Rating 8 - Good. 255 out of 1004 reviews
Rating 6 - Okay. 121 out of 1004 reviews
Rating 4 - Poor. 106 out of 1004 reviews
Rating 2 - Terrible. 99 out of 1004 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for New Years, the room was great and the hotel was great, the parking was spacious but seemed to fill up instantly that day.
Stayed 1 night in Dec 2024

10/10 Excellent

stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Katelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
We love the location of this hotel. We were able to walk to a lot of restaurants and coffee spots. It is also near the high way which made it easy for travel. The only unfortunate thing about this was our room was facing the highway and the windows did not do a good job keeping the noise out. If you are a light sleeper, make sure your room is not facing the highway. That is my reason for giving 4/5 stars. The breakfast was good and the staff was very attentive to making sure there was enough coffee and food.
Stayed 2 nights in Jan 2025

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities
good location, very clean. Only thing that I disliked is that the front desk person took my ctedit card and immediately perused the security code and expiration date on the back of the card. When I objected and took the card, he said that he had to confirm that it was my card but I pointed out that the place w my name was on the front of the card. I understand that the hotel wants to protect itself but I, as the customer, also need to be protected from identity theft. The credit card machine was set-up for swiping, located on the front of the desk obviously in a position for customers to use, and it would have been vastly preferable if the front desk person had simply allowed me to swipe my card. Is hotel mgmt aware that staff is handling the cards rather than allowing customers to swipe their own cards? Absent that experience, I would have given the hotel an excellent rating.
Stayed 1 night in Jan 2025

6/10 Okay

Kerina

Stayed 1 night in Dec 2024

4/10 Poor

Ana Luisa Alba

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was really noisy
Stayed 1 night in Dec 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay I recommend it
Stayed 1 night in Dec 2024

10/10 Excellent

Carmen

Stayed 1 night in Oct 2024

10/10 Excellent

Lorenzo, El Paso

Stayed 1 night in Dec 2024

2/10 Terrible

Cristina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived to our room and there were no towels nor shower curtain and there wasn't even hot water, the water was barely warm. The room smelled nothing but cigarette.
Stayed 1 night in Dec 2024

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, good price, good breakfast
Comfortable and great location. Good price. Breakfast was good. Wi-Fi worked fine (for those traveling and working). The hot water in the shower was a bit tricky. But overall, good place to stay.
Stayed 2 nights in Dec 2024

6/10 Okay

letty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Alejandro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2024

10/10 Excellent

Cristina

Stayed 2 nights in Nov 2024

10/10 Excellent

Juvenal

Stayed 2 nights in Dec 2024

2/10 Terrible

Larry

Everything was broken and very dingy!!! Locked out of room every day!!!!
Stayed 4 nights in Dec 2024

8/10 Good

jasmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is my frist time saying in El Paso , it was a nice experience
Stayed 1 night in Dec 2024

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a nice hotel with access to many downtown amenities.
Stayed 1 night in Nov 2024

8/10 Good

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy north side
Everything was great except the constant noice of I 10 fwy do not let them give you a room on the north side very very noisy all night long
Stayed 1 night in Dec 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Nov 2024

10/10 Excellent

Frank, Odessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great breakfast and very clean
Stayed 1 night in Sep 2024

10/10 Excellent

Frank, Odessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great breakfast and very clean
Stayed 1 night in Oct 2024