8/10 Good
Melissa
Travelled with family
28 Dec 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
The location is excellent and the second floor patio has a great view. This old hotel has some beautiful details like tile floors and nice tile work in the bathroom. However, it’s clear they are relying on the location to sell the place and not bothering much with upkeep and service.
Check-in was frustrating. We checked in on-line as requested, including giving a digital copy of a driver’s license which seemed like an invasion of privacy. When we arrived to actually check after dark (a few minutes ahead of when we had said we would), there was no sign of life at the office and a sign I could barely make out in the dark said to check in at the Villa Rosa hotel next door. This hotel had no obvious entrance but all the doors were locked. Knocking didn’t work and neither did calling the number on the door. I had to pound on a door to be let in. The desk clerk was clearly overwhelmed dealing with unhappy guests who needed things (towels, TV remotes, a new room because their first one had no glass in the window) so we had to wait to check in. Once in our room we found it clean and the windows all had glass. But the bathroom doorknob kept falling off, almost trapping me in the bathroom once. And the TV remote had no batteries so the TV couldn’t be used. By this time it was late and it seemed like too much trouble to rouse the clerk from next door to get batteries so we just went to bed.
However, waking up to a beautiful view of the sunrise over the water made up for it all.
Melissa
Stayed 1 night in Dec 2024
