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Hotel Riu Palace Aquarelle - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Riu Palace Aquarelle - All Inclusive

Water park
Food court
Aerial view
On the beach, white sand
Reception hall

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive
  • 24/7 front desk

Explore the area

Map
Falmouth, Falmouth, JMCTY05
  • Jamaica Swamp Safari Village
    ‪7 min walk‬
  • Luminous Lagoon
    ‪5 min drive‬
  • Blue Waters Beach Club
    ‪10 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪31 min drive‬

Room options

View all photos for Family Room, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 5
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Superior | U)

  • 58 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Partial Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Partial Ocean View (U)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (U)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (U)

  • 58 sq m
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Oceanfront (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (E)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Partial Ocean View (E)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US) | Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, Oceanfront (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Oceanfront (U)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Sea side - E)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Sea side - E)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Swim-Up | 18+ | B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (Swim-Up | 18+ | B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Superior | C)

  • 35 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Partial Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Swim-Up | 18+ | B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

50-inch flat-screen TV with satellite channels

Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Ocean View (U)

50-inch flat-screen TV with satellite channels

Suite, Ocean View (U)

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Swim-Up | 18+ | B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Swim-Up | 18+ | U)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (B2C-CA)

50-inch flat-screen TV with satellite channels

Suite, Oceanfront (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Swim-Up | 18+ | U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (Swim-Up | 18+ | U)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Connecting Rooms, Ocean View (C)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Partial Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Connecting Rooms, Partial Ocean View (C)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite (Swim-Up, +18 Years Old, (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Swim-Up, +18 Years Old, (L)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Oceanfront (L)

  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Partial Ocean View (L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (C)

50-inch flat-screen TV with satellite channels

Suite, Oceanfront (C)

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (B2C-CA)

  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Partial Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-US)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Oceanfront (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (B2C-CA)

  • Sleeps 3
  • 1 King Bed

Junior Suite, Partial Ocean View (L)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Partial Ocean View (C)

  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Oceanfront (C)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (C)

  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (C)

  • 58 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Junior Suite, Ocean View (L)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Swim-Up | 18+ | C)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (C)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About this property

Hotel Riu Palace Aquarelle - All Inclusive

Family-friendly beachfront location with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Aquarelle - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 5 restaurants.
Hotel Riu Palace Aquarelle - All Inclusive offers 753 air-conditioned accommodations with minibars and a safe. 50-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower and hairdryers. This Falmouth hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park.
Renova has 1 treatment room. Services include massages. The spa is equipped with a steam room. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hotel Riu Palace Aquarelle - All Inclusive. During your stay, you'll be within walking distance of Jamaica Beaches. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 5 restaurants, a coffee shop, 2 swim-up bars and 5 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 4 outdoor pools
  • Treat yourself to massages at Renova
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 2-minute drive from Martha Brae River and 5 minutes from Luminous Lagoon
Hotel Riu Palace Aquarelle - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hotel Riu Palace Aquarelle - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 5 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

A children's pool, spa services, and barbecue grills are also featured at the family-friendly Hotel Riu Palace Aquarelle - All Inclusive. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Falmouth hotel.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
White Bay – This family restaurant serves breakfast, lunch and dinner.
Krystal – This restaurant only serves dinner. Open daily.
Napoli – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Kyoto – This theme restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Steakhouse – This steakhouse only serves dinner. Open daily.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 swim-up bars
  • 5 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Krystal
  • Kyoto
  • Napoli
  • Steakhouse
  • White Bay

Things to do

  • 4 outdoor pools
  • Children's pool
  • Free water park
  • Full-service spa
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free water park access
  • Grocery/convenience store
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Massage
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Aquarelle - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Riu Palace Aquarelle
Hotel Riu Palace Aquarelle
Riu Aquarelle All Inclusive
Riu Palace Aquarelle All Inclusive
Hotel Riu Palace Aquarelle All Inclusive
Hotel Riu Palace Aquarelle - All Inclusive Hotel
Hotel Riu Palace Aquarelle - All Inclusive Falmouth
Hotel Riu Palace Aquarelle - All Inclusive Hotel Falmouth

Hotel Riu Palace Aquarelle - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 652 out of 1133 reviews
Rating 8 - Good. 268 out of 1133 reviews
Rating 6 - Okay. 120 out of 1133 reviews
Rating 4 - Poor. 38 out of 1133 reviews
Rating 2 - Terrible. 55 out of 1133 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Bhakti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dec 31st nye was very disappointing. There were no entertainment event or show on 31st a big night . They made everyone sit down by the stage thinking they would have something , but left us with a dj party starting 10:30 .
Stayed 5 nights in Dec 2024

10/10 Excellent

Cameika, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything especially the sugar cane and coconut
Stayed 5 nights in Dec 2024

4/10 Poor

Jenna

Stayed 7 nights in Dec 2024

10/10 Excellent

Siobhan

Stayed 3 nights in Oct 2024

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun resort, great entertainment, bar service was amazing, food was great, staff was wonderful and helpful.
Stayed 4 nights in Dec 2024

10/10 Excellent

Mohammad Fayez

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with a great staff
Stayed 6 nights in Dec 2024

8/10 Good

bernadette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms a good size. The balcony a nice touch. The community around the property seemed a bit shanty
Stayed 4 nights in Dec 2024

10/10 Excellent

bernadette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is one of the newer ones on the island. Staff super from kitchen Evadney in the buffet you made my grandson stay pleasant . The entertainment staff on par. The coconut man..enjoyed it. The ice machine on the 10th floor needs attention.overall 8/10

8/10 Good

Elias

Stayed 6 nights in Dec 2024

6/10 Okay

Divesh

Travelled with family
Stayed 7 nights in Dec 2024

2/10 Terrible

Dewayne

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Dec 2024

8/10 Good

Reinhard

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

6/10 Okay

GILLIAN, Kingston

Stayed 3 nights in Dec 2024

10/10 Excellent

Almario

Stayed 3 nights in Dec 2024

8/10 Good

AMY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RIU Palaces never truly disappoint! The resort is beautiful! Always activities throughout the day to keep you engaged if you want. Food offered all day if you know where to get it. Buffet for dinner was packed every night (holiday time) which we’ve not experienced before. Staff worked hard to try and get everyone in as fast as they could. Kudos! Room was clean and housekeeping came in when asked. Showtime Entertainment was excellent every night and always at RIU, the MJ show is not to be missed!
Stayed 5 nights in Dec 2024

8/10 Good

Sailash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is new and Good, the Buffet was good ! was there on Christmas Eve and Christmas Eve Dinner was awesome. Beach is Private and Awesome. Most of the Bar Tenders are super nice and very funny, The Adults only pool with bar was awesome, the bartenders there was super fun to be there. I think the Reception staff needs little training and some staff in buffet on Customer service. Apart from that it was awesome xp.
Stayed 5 nights in Dec 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
I thought this was a solid resort for families. The food wasn’t great. While the beach is lovely and intoxicating, it is unsuitable for swimming and there are rocks all on the bottom of the ocean that can harm you even with water shoes. If you seeking ocean swimming, you will have to find another resort. Entertainment was fun and the resort was overall clean. I personally wouldn’t go back there, but I value beach swimming overall which I wasn’t able to do.
Stayed 4 nights in Dec 2024

10/10 Excellent

demetra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great nice staff
Stayed 5 nights in Dec 2024

10/10 Excellent

Devika

Stayed 5 nights in Dec 2024

6/10 Okay

Carolyn

Stayed 4 nights in Dec 2024

8/10 Good

Amy J

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only have one major problem with the hotel. Due to the pool chlorine levels, I had two brand new bathing suits ruined, my daughter one, and my son one. Told the customer service and they seemed unaffected by it. Didn’t want a discount or anything but an apology would have been nice. A dismissive thank you for telling us lacked sincerity.
Stayed 7 nights in Dec 2024

10/10 Excellent

kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautiful and the staff is amazing! Great food and very clean!
Stayed 4 nights in Dec 2024

10/10 Excellent

Marcelene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Cecily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024