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Burlington Hotel, Best Western Premier Collection

4.0 star property

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Photo gallery for Burlington Hotel, Best Western Premier Collection

Exterior
View from property
British cuisine
Deluxe Room, 1 King Bed, Non Smoking (Four Poster Bed) | Premium bedding, in-room safe, individually decorated
2 bars/lounges, cocktail bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Laundry

Explore the area

Map
3-5 Earls Avenue, Folkestone, England, CT20 2HR
  • Leas Cliff Hall
    ‪7 min walk‬
  • Folkestone Harbour
    ‪20 min walk‬
  • Folkestone Beach
    ‪8 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Four Poster Bed)

Deluxe Room, 1 King Bed, Non Smoking (Four Poster Bed) | Premium bedding, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Non Smoking (Four Poster Bed)

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Premium bedding, in-room safe, individually decorated

Superior Room, 1 Double Bed, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Premium bedding, in-room safe, individually decorated

Comfort Room, 1 Double Bed, Non Smoking

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | Premium bedding, in-room safe, individually decorated

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking | Premium bedding, in-room safe, individually decorated

Deluxe Suite, 1 King Bed, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking | Premium bedding, in-room safe, individually decorated

Comfort Room, 2 Single Beds, Non Smoking

  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking | Premium bedding, in-room safe, individually decorated

Superior Room, 2 Single Beds, Non Smoking

  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

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  • Pet-friendly
  • Free WiFi
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About this property

Burlington Hotel, Best Western Premier Collection

Victorian hotel with bars/lounges and 24-hour front desk
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and 24-hour room service. WiFi in public areas is free. Other amenities include conference space, laundry facilities and a 24-hour front desk.
Burlington Hotel, Best Western Premier Collection offers 58 accommodations with laptop-compatible safes and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with digital channels. Bathrooms include baths or showers and complimentary toiletries.

This Folkestone hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us they can't get enough of Burlington Hotel, Best Western Premier Collection's great location. During your stay, you're just a quick walk from Lower Leas Coastal Park. Free WiFi in public areas, 2 bars and a restaurant are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy British cuisine while dining at Bay Tree Bar and Grill
  • Full breakfast served daily for a fee
  • Amenities include a front desk safe, meeting rooms and conference space
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the helpful staff and the location
  • 11 minutes by car from Port Lympne Wild Animal Park and Gardens and 12 minutes from Dover Western Docks Cruise Terminal
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. A terrace, multilingual staff, and a garden are also featured at the business-friendly Burlington Hotel, Best Western Premier Collection.

This Victorian Folkestone hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10 AM.
Bay Tree Bar and Grill – This cocktail bar specialises in British cuisine.
24-hour room service is available.

Languages

English, French, Hungarian, Italian, Polish, Portuguese, Romanian, Slovak, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10 AM for a fee: GBP 16.95 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Bay Tree Bar and Grill

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 20.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 16.95 per person
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Burlington Folkestone
Burlington Hotel Folkestone
Best Western Plus Burlington Hotel Folkestone
Best Western Plus Burlington Folkestone
Best Western Plus Burlington Hotel
Burlington Hotel Best Western Premier Collection
Burlington Hotel, Best Western Premier Collection Hotel
Burlington Hotel, Best Western Premier Collection Folkestone

Burlington Hotel, Best Western Premier Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 532 out of 1002 reviews
Rating 8 - Good. 330 out of 1002 reviews
Rating 6 - Okay. 93 out of 1002 reviews
Rating 4 - Poor. 30 out of 1002 reviews
Rating 2 - Terrible. 17 out of 1002 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

sally

Liked: Cleanliness, staff & service, property conditions & facilities
Good warm hotel
Sadly i was here for sad reasons . It is a regular hotel for us 4/5 times ayear. I think Hannah on the front desk is a star she is friendly helpful, discreet. And a lovely charm about her
Stayed 1 night in Dec 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A couple of Christmas functions going on the night we stayed so naturally bar service was a little slow. I think the staff may be a little tired as well as it wasn’t quite up to its usual standards but still overall a comfortable stay. We will go back.
Stayed 1 night in Dec 2024

10/10 Excellent

Justin

Stayed 1 night in Nov 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lively stay at the Burlington, celebrating our golden wedding anniversary. The staff were all helpful, cheerful and friendly, and whether it was deliberate or not, in view of it being our anniversary, gave us a lovely room (343) with sea and garden views, a huge comfy bed and really everything needed for a hotel stay. Other than breakfasts we only ate in the hotel one evening, sharing a burger (..yep, the munchies!) after spending the evening enjoying a music gig at Keppels bar 2mins away. Breakfasts were mostly fine - again, everything we needed, except each morning something of our choiceswasn't available - a banana, kippers, one morning no pastries left, no fruit compote (really nice on the one morning it was available). Overall, however we had a great time on our special occasion and would definitely go back again. Thanks BW staff, it was excellent!
Stayed 4 nights in Dec 2024

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, excellent bed and bathroom. Stain glass and old Victorian building really is very special. All staff I met where helpful and friendly / I will be back 👍.
Stayed 1 night in Dec 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely building very close to the Leas with its views across the Channel to France. Hotel very comfortable and staff excellent.
Stayed 3 nights in Dec 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Stephen a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing weekend at the Burlington
The reception staff were fantastic. They instantly took a shine to our pup , Freddie, and made him feel welcome too. They were really helpful. The room was lovely. We had a Superior. We ate in on the first evening and we had the Fish stew which was my ultimate comfort food. So good in fact that we are in the following night as well. We couldn’t fault breakfast either. There is a wide choice and there is more than ample with the ‘ Full English’ enough to keep you going throughout the day. Did we have a good relaxing and attentive weekend? Yes , absolutely. We’re already booking to go back in the Spring.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect overnight stay.
Perfect overnight stay. We were going to a concert at the Leas Cliff Hall. The Burlington is a 10 minute walk away and in a lovely part of Folkestone. Room was very comfortable. Hotel wifi recommended as mobile coverage not great.
Stayed 1 night in Nov 2024

10/10 Excellent

JEAN-FRANCOIS

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

lesley

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Geraldine

Stayed 1 night in Oct 2024

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for overnight stay,friendly staff and clean room
Stayed 1 night in Nov 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No falls whatsoever. Staff are all very welcoming. Beds and rooms are all first-rate, warm & comfortable. Food was plentiful, very nourishing, healthy & appetising.. .
Stayed 1 night in Oct 2024

10/10 Excellent

Alan

Stayed 1 night in Oct 2024

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints whatsoever. It’s a beautiful and good value hotel with fantastic customer service.

10/10 Excellent

Barbara

Stayed 1 night in Sep 2024

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service, wonderful room, great restaurant.
Stayed 1 night in Oct 2024