2/10 Hirveä
Jamie
Matkusti perheen kanssa
22.11.2024
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Horrible management, Unacceptable Room conditions
If I could give this hotel no stars I would. I had a reservation here for three nights. When I arrived, my room was extremely dirty. There were no other rooms with a king available. They offered me a double queen. Then when I was switched I was told I could only stay there for one night and would have to check out and find another hotel for the next two nights. I asked to just be removed from my reservation and I'd go find another hotel. At the same time, my brother also was staying there and had to request new bedding for the pull-out couch which was soiled. Other guests were having problems with their reservations at the same time. The front attendant told me that the manager was unlikely to allow me out of my reservation and I would have to pay for one full night. I was charged more than my reservation would have been for the king for one night for a downgraded room to a queen. Ultimately I left and went to another hotel for my stay in town. I tried to speak with the manager who refused to allow me to explain the story. He cut me off while speaking, believed I spent the night in the hotel with my sister, and refused to listen. Extremely rude and poor business behavior. Beyond the photos below--hair on the bedding, food scraps around the refrigerator, mold in the shower, someone's razor in the shower.
Jamie
Yöpyi 3 yötä lokakuussa 2024