2/10 Hirveä
Caro l.
14.11.2024
Hyvää: Siisteys
Nothing but empty promises
The place overall was nice. But communication with Vacasa the property manager is just one mess!!!!
The story: when planned to stay from 27. September to 11. October 2024. After a few days Milton began to form.
On Sunday 6. October a local guest employe called and let us know that we have to leave, said that we’ll automatically be refunded within 4 weeks and asked us to stack the patio furniture which we did.
So we left on 7. October and even confined that we left via text massage.
On the 10. October we were called that there’s no power and no need to come back to a house without power and AC.
So we never came back.
Know they are refusing to pay anything back and customer service is spinning circles like they didn’t know we left, but we texted. Keeping saying that the house wasn’t inhabitable (in a mandatory evacuation zone without power) or that they don’t have any proof of us leaving (again text and evacuation).
I am really frustrated because I even asked before booking this place about hurricanes because we booked last minute because of Helene.
I do not recommend this property management!!!!!
Caro l.
Yöpyi 11 yötä syyskuussa 2024