2/10 Hirveä
Jennifer P.
30.3.2025
Huonoa: Siisteys
You can't smell pictures ...**Do NOT stay here if you're sensitive to mold/mildew!**
My family of 5 were excited to stay here, booked for 3 nights, we enjoy the outdoors & being on 20 acres & a waterfall was appealing.Upon arrival, before entering, I could smell musty/mildew/mold. Entering the house, the smell was throughout the entire house. I'm very sensitive to mold/mildew as are my 3 boys. I reached out to the host shortly after checking in about the smell. She was very responsive initially. I did let her know that night I didn't think we would be able to stay here because of this.Her reply was that she said she asked the cleaner & previous guest & they didn't smell anything.I had to buy allergy meds to struggle through the 1st night & my son slept with a facemask on. For health reasons, we couldn't stay 2 more nights.I let the host know when we left in the morning that we were checking out, due to the smell I had to find other accommodations. To which I didn't get a reply.I wasn't able to cancel on VRBO. I reached out to her again & let her know to cancel the remainder of our stay, that she could open it back up. Her reply was 'I'm not exactly sure what you're asking me to cancel. I hope you find something else to your satisfaction.' I asked her about a partial refund. She only said she couldn't get her cleaner there with that short notice.I reached out to VRBO about the situation. Per VRBO, she agreed to provide a partial refund (less than 1 nights cost). When following up with VRBO on the refund status, she refused saying it was non-refundable.
Jennifer P.
Yöpyi 3 yötä maaliskuussa 2025