4/10 Poor
Kenneth
Business traveller
21 Jan 2025
Disliked: Staff & service, room comfort
Shortly after 1:00 am, I was awakened by a loud HVAC related sound, not part of my room's air conditioning system, with a scraping sound that intermittently rang out alongside the HVAC noise. This continued for the next 3 hours and I am NOT a light sleeper but I could not fall back asleep. I called the front desk and complained and the response was they would "send security" to my room to investigate. I told them it obviously was a maintenance issue and to please stop the sound. Nothing was done. I called 5 additional times: 3 at 2:30 am and at least twice more at 4:30 am when I got up to shower. No response from the front desk. When I confronted the front desk clerk he said they were having trouble with their phones. Needless to say, when you rent a hotel room, the minimum expectation is to have a peaceful night's sleep. There is obviously something wrong with the HVAC system for that room (at the end of a wing - #231) and I imagine others have complained about it but nothing done.
Kenneth
Stayed 1 night in Jan 2025