6/10 Okay
Leslie G., Houston
12 Mar 2025
Liked: Cleanliness
Winter stay for kids sports
This was our second time staying here. We come to Galveston every January for my daughter‘s cheerleading competition and my son‘s gymnastics meet. They coincidentally fall on the same weekend, so we try to make a weekend vacation out of it. We love the Galvestonian and I have stayed here multiple times. This is our second time booking through VRBO for this particular unit. We had no issues the first time. The second time we checked in (mid January) and were hopeful to have the same great experience. However, the first night the heater did not work. We discovered the issue in the evening when we got back from dinner. We messaged the owner and she tried to work with the front office to see if we could get it fixed. Unfortunately, because we did not book through the Galvestonian, they were unable to help. As a result, our first night was very uncomfortable with the cold temperatures. It wasn’t what I had planned to prepare my daughter and son for their gymnastics meet in cheerleading competition. Thankfully, they were able to fix it the next day. However, no accommodations were made for our unfortunate first night, which was very unfortunate. At the last minute, they told us we could stay an extra night if we wanted to for free. But that wasn’t an option because our kids had school the next day. It’s disappointing that we had to pay full price for a subpar experience. We’ve learned our lesson.
Leslie G.
Stayed 2 nights in Jan 2025